Steph, You can visit www.voicelog.com and get this information. Unfortunately, I was told not to discuss training methods etc...It's against the policy. But I can say that is a comfortable job and easy work if you follow the policy/procedures. I consider it a walk in the park! hope that helps. RO
RO, Congrats on your job with voicelog! Weren't you working for cloud10 at one time? If so, are you still with them, and how did it go? They've sent me some offers, but they're schedule is just too strict and conflicts with my other responsibilities, but I'm curious about them nonetheless. Thanks for any info!
RO I just got an invite for teletech. According to the email they are looking to fill 80 positions at 9.25 and hour.25-30 hours a week. I scheduled my conference for Tuesady so keep fingers crossed for me as I need another egg in my basket
Bookwurmee, Yes I did start the training with Cloud10 but I did not know if would be more technical stuff so, I withdrew. However, I am on hold with them if something comes up I'm suppose to get invite. Funny thing, is 2days ago I think I got an invite and before reading the email. I deleted it along with my junk mail and as it was getting deleted I caught the words CLOUD10...BY THEN it was too late) Well I don't believe in coincidence so, I guess it was not meant for me right now. maybe later I'll get an invite. RO
rosie, How is teletech going for you? I ABSOLUTELY, love Voicelog ii'ts the best home at job I have experienced till today. RO
Hi everyone, I'm gonna say this one more time I ABSOLUTELY LOVE VOICELOG!!!!!!!!!! AND IF ANYONE CAN GET IN WITH THEM THEY WILL KNOW WHY I LOVE IT SO MUCH. It is by far the best work at home job I've ever had. PLEASE PLEASE PLEASE...GO AND APPLY IT IS TOTALLY WORTH IT!!! DO NOT GIVE UP IF THEY DON'T CONTACT YOU RIGHT AWAY! KEEP AT IT. That's what I waited a while but I'm finally in and I APPLIED SEVERAL TIMES. SO HAPPY AND YOU GUYS KNOW BY READING MY PREVIOUS POSTS THAT I WAS FRUSTRATED WITH OTHER COMPANIES. AND ALWAYS STATED NEGATIVE/POSITIVE FROM EACH ONE. But Voicelog is totally positive all the WAYYYYYYYYYY GOOD LUCK TO ALL. CHAT LATER BYE.. RO
RO, That is so great!! I take it from excitement that there must not be any selling or up selling involved. I know you probably can't talk about it but I would like to ask if it is inbound or outbound calls? Keep enjoying it and I hope it also pays well.
I have a question for anyone who is or has worked at west. Have you been able to run the programs with Vista? I love my windows XP and don't want to change but I have reached the conclusion that when I do get a new computer it is going to have Vista because just about nobody makes anything else. I have heard a few bad things about it and am wondering how it works for call taking. I was truly hoping that XP would be my last change but it looks like it is not going to be. Any advice would be appreciated. Thanks.
Vegabond I use vista and worked with West and had no problems. I do have two computers one with xp also because there are some companies out there that are not compatable with vista so I hooked them up with a kvm switch and toggle back and forth, but you should not have any problems with vista and west.
Rsoler, I had my phone call yesterday from the recruiter. They gave me an invitation for the job and accepted it. It pays great and it sounds like it is going to be interesting. It is permanent part time, but they have shift jumps so you can add more hours if someone wants off. The pay is great starting and training starts 6/19. Between that and parameds I will be making the income I need and never have to leave my home. I waited since Febuary to get a position with them and it was worth waiting for. I have applied to voice log and maybe in a couple of months something will open up. That seems to be the trend, you apply and have to wait. I did email West about trying to get into the VM line they said I had to wait, but I am eligable for rehire on DR. No thanks, maybe before Xmas I may consider doing it for extra money but I just can't handle upteen upsells. I am glad you like voice log. I have read good things from people that work with them on other forums.
Hi everyone, Does anyone have the lenscrafters skill with West? I just got the invite and I accepted it...It looks like is simple just making appointments for doctors office/verifying insurance! not bad! now with both voicelog/west skilll looks good for me. BUt I would like to know if anyone else has this skill with West? and if so, can you tell me about it if you like it? so forth... RO
RO, I don't know anything about lens crafters, I was hoping you would get GE so I would have someone to talk to about it. If it is making appts its probably pretty easy, there shouldn't be any pressure to sell anything with that.
Vagabond, yeah that's what I'm thinking too no upsells/fuss just making appoint/verifying insurance. sounds cool/smooth. Well, I don't have GE but we can still chat I'll keep you posted k RO
RO, I hope all is still going well with your new job however I need some advice on my old one. I am seriously considering resigning from GE. I have been doing it for over six months now and have been in 1 ranking since I started, my conversion rate averages about 94% and depending on what pal I get I usually get good feedback. A while back the offered me recurring hours to work the busiest times, which I accepted, last week I got an e- mail that I was eligible to do virtual assist, which is basically an at home pal. I honestly thought I was doing a great job with this program. Then today I get a PIN or "coaching" because my quality was supposedly below 85 last week, I can only assume they are talking about my feedback because my show up rate, order conversion and schedule adherence were all excellent. The only feedback I got for that week was a 88.8 which I realize is not excellent but not below average either. I have gotten some feedbacks that were 78 before, but not for that week and my performance is always great, at least on paper. It just throws me for a loop every time, this is the second time I have gotten a PIN when as far as I know I am doing great. It ruins my whole day and there is no way I am going to preform good after that. I suppose it could be a mistake but the odds of getting it cleared up seem pretty slim considering the communication problems that already exist. I just can't handle the confusion, if I am doing a good job then leave me alone, if I am doing a bad job then don't give me high numbers and promote me. Whats the deal? Thank you for listening and any advice would be appreciated, my husband just thinks I over react to it but I don't think so, I mean its right there on your record two PINS.
Vagabond, This is the best advice I can give you from my experience...I can only say that coaching is really not a big problem... Don't get overworked, or overwhelmed Believe me I've gotten coaching pins several times and it only means that we are either overlooking something from the training and consistently making that error. IF you were considered and offer the vitual assist, then that is a good sign you should be a little more relieved because of that. Anyhow, if I were you I would ask myself if I'M HAPPY with the pay min rate and feel comfortable doing ge skill then I would not let it go. On the other hand, if your only concern is the feedback then I would work on it call the pal and review the coaching with the pal ask were are you making the mistake and try to improve on that area. Your husband is right SORRY! but try not to get overwhelmed over it a coaching pin is not as serious and is not a delinquency. It just mean your overlooking something that needs improvement. Going back to the money issue if in the event you don't like the pay from that skill then go ahead and resign if you can afford it! I resigned from pf and in two weeks I got the offer for Lenscrafters which by the way I just completed and pass and awaiting for the webinar Always remember, where one door closes another opens. Think it over and way out your pros and cons deep thinking can give you an answer and save you time from worries...listen to that intuition and go for it's advice. Good luck! GIRL! AND I HOPE this helps a bit. However, I always think that the best advice comes from within you. Have a Great Day! RO
Thanks, I know I get to worked up over most things but the part that confuses me is under the step level it says "coaching" which is fine, well not fine but I can live with that. But at the bottom where it has comments is says agent is being issued a 30 day probation status for this. So does that mean it is just a coaching or a level III probation? At the top it says if you are on a level III probation you can not be promoted for that time period. They just confuse the hell out of me really.
Vagabond, I would disregard that..I had a coaching pin from PFLWRS and I was offered the lenscrafters shortly after...and i still have that pin! and to answer your ? is just a coaching not a level 111 probation. level 3 entails hanging up on cust and more serious problems. I would not worry about it your fine. and you can be promoted and also get an invite cause I got an invite with a coaching pin issued. RO
