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Nikkbunny
Forums Member
Joined: 11 Feb 2009
Posts: 51
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#1 · Posted: 11 Feb 2009 11:18
I do not know what happened to WAH recently. I worked for them last year and was assigned to DR. It was great I finished my training and was able to work. I had plenty of hours, the PALs were friendly and helpful. I recently got re-hired and stuck into C*t*. Webinars are taking forever to get through, they keep canceling them, and they keep adding on webinars to take. They have only given log-ins to very few people and then they turn around and hire almost 550 new agents. This is ridiculous I asked to be put back into DR but they won't do that anymore. GRRRRRRRRRRRRRR. I just want to work so I can pay my bills and it seems as though they just want to jerk us around.
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auntee
Forums Member
Joined: 11 Jan 2009
Posts: 35
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#2 · Posted: 12 Feb 2009 08:25
I share yur pain. Last time I spoke with a pal I was told that logins are requested when you start training. My login was requeated 1/15 so I should receive login by today (supposedly). not holding my breathe. when did you start training?
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"There's a blessing in the storm"
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remyrell
Forums Member
Joined: 11 Feb 2009
Posts: 3
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#3 · Posted: 12 Feb 2009 09:38
Last 4 digits of PAL number anyone?
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Nikkbunny
Forums Member
Joined: 11 Feb 2009
Posts: 51
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#4 · Posted: 12 Feb 2009 12:52
I started training on Jan 28th. I finished on Feb 4th now I am waiting to do webinar 3 which is apparently having major technical difficulties. They use a Citrix client so that's to be expected 
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Nikkbunny
Forums Member
Joined: 11 Feb 2009
Posts: 51
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#5 · Posted: 12 Feb 2009 12:55
For C*t* the last 4 for a PAL are 0358.
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Nikkbunny
Forums Member
Joined: 11 Feb 2009
Posts: 51
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#6 · Posted: 12 Feb 2009 17:56 · Edited by: Nikkbunny
I just finished webinar 3  ! It is nice to be done with the service part of training. However I may need to take it again b/c SAWGr*** kept messing up on us, but I think I got the jist of it. Hopefully I will get to start my sales training tomorrow.*fingers crossed* The PAL leading our webinar said that west sent an email to C*t* that stated that they should get our logins a little faster in order for us to work more effectively and reliably.( Apparently C*t* is complaining about the lack of reps on the phone) HAHA.
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amyg
Forums Member
Joined: 26 Jan 2009
Posts: 16
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#7 · Posted: 14 Feb 2009 09:12
Hi guys! I totally understand your frustration! I waited awhile for mine, too. Got the logins finally, than when I went to train, the login didnt even work..took 4 days to fix that problem! I have been taking calls for 4 days now, and at first, I think I hung up on about 7 people...OOPS! I too, forgot my own name! )) Heres a helpful hint..Make sure you know how to activate a card, make sure you call a PAL before starting work, because they do NOT teach in training how to use the sawgrass softphone, and you will be LOST as I was! There are quite a few things they did not teach us, and I went live, and felt like a FOOL! Anyway I can help, please just ask me, I will do my best to answer any Q's. Also, if you have another webinar, beg for role play...they get distracted, but it is SO needed! Good luck, ya'll!!!!!!!!!!!
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suni315
Forums Member
Joined: 18 Dec 2008
Posts: 125
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#8 · Posted: 14 Feb 2009 11:11
They should be complaining about the # of reps available. I have been done traing since the 27th of January, Got my logins last week signed up for hours and am having tech and password issues and even though I am spending my entire shift trying to get in you dont get paid for it! I also have been calling a P*l for several days now and no P*als are available by phne or chat. Anybody else having these problems?
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