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StormyDawn
Forums Member
Joined: 17 Feb 2008
Posts: 35
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#141 · Posted: 1 Mar 2008 14:28
Still holding! Aghhh! Hope that means there are others experincing problems today and it's not just me. Lol! Posting a few of my shifts for trade just so i don't get any marks for missing a shift and because I am still on hold of course.
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jajmj
Forums Member
Joined: 23 Feb 2008
Posts: 16
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#142 · Posted: 1 Mar 2008 16:46
Please don't take that as EVERYONE is like that - not a blanket statement - but applies to so many - but not all! I've been with West for over a year now - and yes - have a few projects that I work on. If I remember correctly from training - if a person says 2 times - no - then you can bypass the upsells. I know it's not easy sometimes - but the general public should know by now that everyone is looking to increase the revenue - and the best way is through upsells. I have never been one (even before working for west) to call a number for a product - so always order on line to avoid all the upsells. This is a part-time job for me - and I am in sales for my full-time job - so I have learned through the years that it's all in how you present it. If you go at the call with a "crap - here's another upsell I'm going to have to push" tone - they will sense that. If you go at it as it's a great offer - they are more apt to listen and not be so hesitant. It's hard sometimes, I know - you feel like you are taking advantage of some people - but it's part of the job so you have to "suck it up" - so to speak and go at it with a rah rah rah attitude. Hope that helps - if not - please let me know!
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StormyDawn
Forums Member
Joined: 17 Feb 2008
Posts: 35
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#143 · Posted: 1 Mar 2008 17:15
After 3 hours of hold with help desk finally figured that somehow citrx got corrupted. Had to reinstall. Now can finally work a shift.
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jajmj
Forums Member
Joined: 23 Feb 2008
Posts: 16
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#144 · Posted: 1 Mar 2008 17:31
GOOD FOR YOU!!
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StormyDawn
Forums Member
Joined: 17 Feb 2008
Posts: 35
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#145 · Posted: 1 Mar 2008 18:16
Okay worked my shift. All orders went good. Although when I called pay earlier about et for the down time I was having they said they could excuse 30 min only and the one before said they could excuse most of it. I mean as long as they do not fire me for it I am okay with it because I am sure I can get my marks back up.
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jajmj
Forums Member
Joined: 23 Feb 2008
Posts: 16
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#146 · Posted: 1 Mar 2008 23:52
just document it - make sure you put things like this on your end of shift survey so they have record of these - and keep a log as well - that helps!
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StormyDawn
Forums Member
Joined: 17 Feb 2008
Posts: 35
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#147 · Posted: 2 Mar 2008 11:25
Ouch...Yesterdays trouble dropped my show up rate from 100% down to 60%!
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rosielopey
Forums Member
Joined: 28 Jan 2008
Posts: 51
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#148 · Posted: 2 Mar 2008 13:09
Hi StormyDawn
Someone told me that if you scheduled yourself several 30 minute shifts that would help get the showup rate back up quicker than just scheduling your self a couple hours at a time. I did this, when I had connection problems and no one picked my shift up on trade so that sunk my numbers and adding several 30 minute shift helped raise my showup rate.
__________________
Rosie Lopez
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StormyDawn
Forums Member
Joined: 17 Feb 2008
Posts: 35
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#149 · Posted: 2 Mar 2008 15:12
Thank You Rosie! Thats how I have been set up today, with a couple 1 hour shifts thrown in so maybe tommorow it will be up some.
Is there any rules as how to you are to answer a customer when they ask if you have tried the product and if you think it is worth the price. I know you shouldnt say No! I wouldn't pay that. I have got a lot of ? like this and have just answered no I am not famuliar with prod. and that they do come with a 30 day gaurntee if shes not happy.
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StormyDawn
Forums Member
Joined: 17 Feb 2008
Posts: 35
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#150 · Posted: 2 Mar 2008 18:09
Another ? with a name like O'banyon can you add the '
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jajmj
Forums Member
Joined: 23 Feb 2008
Posts: 16
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#151 · Posted: 2 Mar 2008 19:00
i just put a space in there
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StormyDawn
Forums Member
Joined: 17 Feb 2008
Posts: 35
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#152 · Posted: 3 Mar 2008 08:47
OKay! 
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StormyDawn
Forums Member
Joined: 17 Feb 2008
Posts: 35
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#153 · Posted: 3 Mar 2008 12:44
So does DR pay you only for your talk time mins.?
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jajmj
Forums Member
Joined: 23 Feb 2008
Posts: 16
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#154 · Posted: 3 Mar 2008 13:14
that is correct
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Berni
Forums Member
Joined: 28 Dec 2007
Posts: 20
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#155 · Posted: 3 Mar 2008 13:36
Quoting: jajmj let me start by saying that I am a work at home employee - that's it!! what nobody seems to understand before bashing west is that do you have ANY idea of how many agents they have? do you know that when they converted independent contractors last september there were OVER 10,000!! do you know that they get at least 2,500 applications a week for the work at home positions?? i am willing to bet you knew little or none of this. they have a business to run. they need to make sure they have enough staff to do it. people are so irresponsible these days that they have to have enough staff hired to cover their butts with their clients and make sure that they have a, b and c to work the shifts that d, e and f had signed up for but decided they didn't want to work today. it's a business, people - don't take it personally. if people would work the shifts they have scheduled themselves for - then that wouldn't be a problem now, would it? it's not for everyone - if you don't like the upsells - don't take the job. i'm so tired of people complaining about things that they have the choice not to take part in. you all sound like whiny kids!!
I dont believe I was being a whiney kid, I was simply stating facts and reasons for my discouragement. I am a work at home employee too. I don't expect to get rich with any work at home job. I don't want to be rich. I believe West did over hire for DR. And I can imagine the numbers that they employ. But if that is the case they should let go of the ones who schedule and don't work or who dont complete training on time, or who don't comply with paperwork and deadlines. I am not irresponsible, I have a child to raise on my own, and I choose to do it from home. I did comply I did the upsells, I did everything asked for. I worked every shift that I was scheduled for and if I couldn't I traded them off ahead of time. I wasn't whining or bashing West or anyone else. Simply stating facts about why I wasn't in a hurry to get my 3 hours a week back (choosing not to be a part of). I didn't take it personal, because no work at home job is very personal if you think about it. You are a number to them, until you're not. I was simply stating my experience, which is the point of this thread I believe, and hoping that it may help others in their dealings with West. Like I had said in a previous post West at one time was a blessing to me. Now they aren't, and it wasn't because of my performance, it is simply because there are not enough hours for all of their thousands of employees.
__________________
Berni
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StormyDawn
Forums Member
Joined: 17 Feb 2008
Posts: 35
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#156 · Posted: 3 Mar 2008 14:32
Quoting: jajmj that is correct
So if you work a 30 min shift and get no calls, you don't get paid anything for that 30 mins?
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ladyathome
Forums Member
Joined: 8 Feb 2008
Posts: 32
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#157 · Posted: 3 Mar 2008 14:56
you are supposed to get min wage I believe
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jajmj
Forums Member
Joined: 23 Feb 2008
Posts: 16
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#158 · Posted: 3 Mar 2008 15:02
being that we are now employees - you are guaranteed at least minimum wage or your talk time rate - whichever is greater. your min. wage amount is based on your location
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StormyDawn
Forums Member
Joined: 17 Feb 2008
Posts: 35
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#159 · Posted: 3 Mar 2008 15:47
Okay that helps me understand the pay period summary much better. I was finding a bit confusing. Thank you guys. I hope my endless questions don't annoy you.
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jajmj
Forums Member
Joined: 23 Feb 2008
Posts: 16
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#160 · Posted: 3 Mar 2008 16:19
not at all - glad we can help!!
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