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Lourdy
Forums Member
Joined: 20 Feb 2008
Posts: 1
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#81 · Posted: 20 Feb 2008 13:11
That sounds so good!! I did not get a choice ...was assigned DR and I just finished training and found the scripting/upsells so ...crazy that I am really not confident it will work out for me but I will definitelly give it a try.
Is anyone familiar with the Bilingual projects?Can DR agents take calls in Spanish?
Many Thanks!!
Lourdes
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Snowclouds
Forums Member
Joined: 20 Feb 2008
Posts: 2
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#82 · Posted: 20 Feb 2008 15:21
how long are you considered "hired"? what if a position never opens up are you still employed by West? Will you one day be called as much as 6months later?
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triciawy
Forums Member
Joined: 20 Feb 2008
Posts: 1
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#83 · Posted: 20 Feb 2008 15:48
Am new to the board, waiting since Jan. 28. I sent notarized forms etc. Even bought a new Dell laptop.
Love to hear soon, as a lot of others feel the same.
How do you handle personal calls that may come in, I don't understand. Seems caller ID would be a good thing to know who it is!??
Triciawy
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mphollins
Forums Member
Joined: 23 Jan 2008
Posts: 11
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#84 · Posted: 20 Feb 2008 23:24
 I waited for West At Home to contact me about a position for two weeks. I got an email after writing them, that read Unfortunately all position were filled.
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srt
Forums Member
Joined: 21 Feb 2008
Posts: 1
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#85 · Posted: 21 Feb 2008 06:19
Hi Everyone,
I am new and just completed my 1x1 and will be taking my first call this weekend. I have completed my training in DR and I am looking forward in this opportunity. I was wondering if someone could tell me the best type headset to use?
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Snowclouds
Forums Member
Joined: 20 Feb 2008
Posts: 2
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#86 · Posted: 21 Feb 2008 12:08
Quoting: WorkingAtHomeTX Just to clarify the facts here, it can take up to 5 weeks and more for the next step to take place (some have said up to 2 months), especially right now. This Wednesday I will be begining my 5th week (applied 1-22-08) waiting for the next step (the Welcome, you're hired e-mail), which then leads to the webinar, and then the wait for a skill to open for you to begin training.
Thank you for that. This does clear things up a bit.
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WorkingAtHomeTX
Forums Member
Joined: 16 Jan 2008
Posts: 11
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#87 · Posted: 21 Feb 2008 18:07 · Edited by: WorkingAtHomeTX
Quoting: Snowclouds how long are you considered "hired"? what if a position never opens up are you still employed by West? Will you one day be called as much as 6months later?
I thought your question was a good one too, Snowclouds. At what point does one simply pack it up and consider themselves not hired? One month would usually do it for me, even in a situation such as this. I've never done much customer service beyond the day to day contact with clients in my illustration and graphic design services. And I have no phone bank work experience of any kind. So it's easy to assume I may not appear too impressive for such work. But I could really use the extra income, and working at home would be great - if it only worked. 
Still holding out hope...
WorkingAtHomeTX
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rosielopey
Forums Member
Joined: 28 Jan 2008
Posts: 51
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#88 · Posted: 22 Feb 2008 09:26
I currently work for West on the DR project. ACD Direct is hiring because I just got on with them. They take the pledge call for PBS and St Jude hospitals. There is not upselling. Hurry and apply because their March Drive is coming up and all the agents say it is busy. There is a 30.00 fee for a background check but you pay that thru paypal. You do need a microphone for your computer but you can find one at walmart for 9.00.
That will at least give you something to do until West has some openings. It seems like everyone wants to work at home now because of traffic commutes and gas prices so whatever position you get hold on to it because it is so hard to find one. As much as I dislike the DR calls I am sticking it out and hopefully they will offer me another skill when they open.
__________________
Rosie Lopez
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ladyathome
Forums Member
Joined: 8 Feb 2008
Posts: 32
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#89 · Posted: 22 Feb 2008 12:03
I have an interview with acd direct today
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StormyDawn
Forums Member
Joined: 17 Feb 2008
Posts: 35
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#90 · Posted: 23 Feb 2008 13:48
Getting ready to work next shift for DR. Hope it goes better today. Am glad they made it possible to go back and review the training. Wish me luck!
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jajmj
Forums Member
Joined: 23 Feb 2008
Posts: 16
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#91 · Posted: 23 Feb 2008 13:48
if you read your information correctly you would see that you are to have a dedicated phone line with no call features. this means that it's a phone line JUST for this work and NO call waiting, caller id, etc. This is mandatory!!
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StormyDawn
Forums Member
Joined: 17 Feb 2008
Posts: 35
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#92 · Posted: 23 Feb 2008 16:16
Worked shift and did not get one call the entire time. Not sure why it said I had connection and was waiting on call. Guess maybe Saturdays are slow days?
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WorkingAtHomeTX
Forums Member
Joined: 16 Jan 2008
Posts: 11
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#93 · Posted: 24 Feb 2008 01:51 · Edited by: WorkingAtHomeTX
Quoting: jajmj ...you are to have a dedicated phone line with no call features. this means that it's a phone line JUST for this work and NO call waiting, caller id, etc. This is mandatory!!
Just to clarify the facts here, only the "no extra phone services" is mandatory! It is only "suggested" that a second, business only phone line be utilized. This is stated several places, including in the last bullet of the Effective Home Office section of the FAQ, as shown below.
Remember that phones must be feature free (i.e. no caller ID, voicemail, answering machine, call waiting, etc.). You must handle one caller at a time. We strongly encourage all employees to use a second phone number for your work line, so personal calls do not interfere with your customer calls!
Although some have reported having good success using their cell phone for personal calls, and leaving the regular phone line just for business, at least at the start. I think the second, dedicated line is the professional way to run a home-based business, ideally.
WorkingAtHomeTX
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mishmoshman
Forums Member
Joined: 24 Feb 2008
Posts: 4
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#94 · Posted: 24 Feb 2008 12:20
I need advise, I started with West this past week doing DR and I hate it!! I have been in sales a long time, but never have I felt so slimy. I had a real old lady call in last night for a County Gospel DVD, and by the time I was done shoving upsells down her throat I banged her credit card for almost $600!!
Today I kept dealing with products that had pages upon pages of upsells, I have a real problem with someone calling in for 1 item and then pitching 15 additional items..this is NOT sales! Since when do company EXPECT you to push so many products, but not have real incentives to the rep? I have a friend that works for West doing HSN, and he loves it, I thought this would be a great way for me to make a few extra bucks, but working DR sucks, and isn't worth the pennies (minimum wage) that you will make. If a company wants me to work for minimum wage, then I feel I should be no more than a order taker, or simple C/S agent.
Should I feel this way, or no? I have worked on the phones for many years, but the amount of mandatory scripting and the amount of upsells and APOs are absolutely ridiculous!! You only accomplish 1 of 2 things doing DR, you either piss people off, or take advantage of people who are confused and just agree because its easier for them to get through the call.
DR=Poppycock!!
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tweb
Forums Member
Joined: 17 Jan 2008
Posts: 26
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#95 · Posted: 24 Feb 2008 18:59
StormyDawn, I think that it is just a slow time of year. Anyways that's what I keep hearing. I've worked DR for a full two weeks and it seems that it is slower than when I started two weeks ago. I called a PAL and he said that it is slow and that's why the rate dropped also.
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drea
Forums Member
Joined: 24 Feb 2008
Posts: 1
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#96 · Posted: 24 Feb 2008 20:06
Hello everyone! I've been working for West off and on for around 5 years now. I started at their Brick and Morter location in Huntsville while in college. Now that I'm a SAHM I work for west at home. Nice to know I have someone to talk to about WEST!!
-Andre'a
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ataylor
Forums Member
Joined: 22 Feb 2008
Posts: 7
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#97 · Posted: 25 Feb 2008 09:02
drea, curious, what's a SAHM?
anne
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Pugmom58
Forums Member
Joined: 31 Jan 2008
Posts: 13
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#98 · Posted: 25 Feb 2008 11:30
Is there anyone out there whos status has changed to hired lately?
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StormyDawn
Forums Member
Joined: 17 Feb 2008
Posts: 35
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#99 · Posted: 25 Feb 2008 12:30
I worked again today and got one call. I made the sell, first one. I see what everyone means by all the upsells now though. And at the top it gives you the nice warning about being sure to read word for word. I experienced feeling a bit bad after the call though. It sounded like an elderly person and they agreed to everything I was saying. Makes me worry that they didn't entirely understand it all. How do we deal with that?
Next is a question .... they tell you you need to go over the PKB and be familiar with all of them. For DR there are so many and you are only allowed to check these out while you are scheduled for work. Any suggestions because I would easily use up a full 30 minute shift reviewing these.
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lacy_amy
Forums Member
Joined: 25 Feb 2008
Posts: 27
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#100 · Posted: 25 Feb 2008 13:11
I see lots of posts for West....What is it exactly?
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