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suffolgirl
Forums Member
Joined: 14 Feb 2009
Posts: 1
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#81 · Posted: 14 Feb 2009 22:40
I am working on the DTV and I have to say this is a horrable place they have no clue what they are doing . I have been working w/ there help desk for days now and hours to get my downloads they need to work and to boot you dont get paid for that time which is a lot. I am due to start Monday at 6am I have heard they want you there by 5:30 am w/o pay not sitting well with me. it took them 4 days to clear a problem I had. I just dont feel good about it all and they even have a pool how we are doing and it is in the poor by far. think before you come here just my 2 cents good luck
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goldustwoman
Forums Member
Joined: 17 Feb 2009
Posts: 1
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#82 · Posted: 17 Feb 2009 22:00
hey suffolgirl, I am also working the DTV project. I have been online since Saturday 5am trying to get someone at Cloud10 to help me resolve software issues. I have been in their Breeze Rooms waiting my turn and suddenly hear "You have been asked to leave" and then booted out. This has happened four times after waiting hours to get help. The job was to start this past Monday and I have not had any help and cannot take calls but I am still there trying to get someone to help me. Is this worth the trouble? Anybody got any answers?
__________________
Erin Turner
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2athome
Forums Member
Joined: 2 Jan 2009
Posts: 30
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#83 · Posted: 18 Feb 2009 11:48
I am also on the DTV project and I haven't had one problem. I've been getting live calls since Feb 16. The feel I got yesterday while in chat was most of the agents are not understanding which application to use for cust calls. I think the breezerooms are so full just to help get people started but it will get better. I'm lovin it!
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jenna2009
Forums Member
Joined: 18 Feb 2009
Posts: 1
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#84 · Posted: 18 Feb 2009 23:29
Cloud 10 is the worst company I have worked for. They wait till project has started before resolving issues. If you have any issues due to their system, they make it sound like its your problem. They dont even answer you questions properly. They are terribly disorganized. I dont think they themselves know whats going on. I was on the DTV project which is a complete mess. After 3 days of working they cut me and I think 200 other agents of because of technical issues that they were supposed to resolve before the project got under way. Cloud 10 wasted my time, and they did not even apologize. I am highly disappointed!
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Timshell
Forums Member
Joined: 19 Feb 2009
Posts: 1
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#85 · Posted: 19 Feb 2009 14:39
Cloud 10 Corp just hired a whole lot of people from all over US to help answer the phones for FCC regarding the analog to digital transition. Last night they terminated a significant amount of the people by terminating the accounts on their server. So the people were booted off the server and not able to re-log back on. Some of those people got an email saying they were let go but most had no warning at all. So Cloud 10 is not as great as they say. Their whole company is disorganized, they do not support their employees at all. They only contact you through email or chat and do not respond to phone calls. So you might want to find a different company to work for. The ones that are left on the DTV project are walking on egg shells. Not a nice feeling always wondering if your next. 
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deesunshine
Forums Member
Joined: 31 Jan 2009
Posts: 18
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#86 · Posted: 19 Feb 2009 15:05
Jenna,
I couldn't have said it better myself. The same exact thing happened to me. For no reason I got cut off. All of my software was working perfectly. I was even getting calls. Then I went and came back and all of my passwords weren't working. No way to get a hold of anyone to find out what was going on.
After a solid week of my time and many many hours of doing EVERYTHING they asked of me. For NO reason what so ever and no warning...just cut me off.
Very unprofessional company. The moderators were extremely rude.
I would highly advise people seriously thinking twice before working for this company.
I have 20 years experience in this line of work, and I have never been treating with such blatent disrespect.
Look elsewhere.
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sussie
Forums Member
Joined: 19 Feb 2009
Posts: 1
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#87 · Posted: 19 Feb 2009 15:34
I am thinking of applying for cloud 10. Has anyone worked for them long term. I do not want to do the temporary digital tv job. I am looking for something long term. I did see that someone worked for t-mobile and someone else worked for comcast. How long does it take to get one of these jobs and what other things does cloud 10 do?
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2athome
Forums Member
Joined: 2 Jan 2009
Posts: 30
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#88 · Posted: 20 Feb 2009 06:33
Alas, I dont think it matters anymore. I didnt have any problems but when I woke up for work this morning at 6 am and tried to log on...NOTHING! The project has been cancelled and we've all been given the boot!. No more DTV Project
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LiliRose
Forums Member
Joined: 20 Feb 2009
Posts: 2
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#89 · Posted: 20 Feb 2009 14:09
Well I worked for them this whole week and I never, neveeerrr saw a "company"
That is so desorganised like they are. If I was a company that needed a call center I will definetely never use them.
They had technical issues from day one, we should have been trained and informed way before the actual start day.
They had no respect for us in the helpdesk we were threated like some low class worker comin from a third world country.
The info were changing every 2 min, one day we were told that we were going to get paid even with the technical Touchstar issues not being able to login and next day we weren't going to get paid cause we were not in Touchstar.
They fired people badly a lady was talkin with me on the chat and receiving calls fine and had many test calls and everything was fine and sudenly her system had issue and like 2 min later she received an email saying that they couldn't help her and that she was terminated. It felt just like they did that on purpose.
Everybody was in a total stress that they could be fired anytime.
Next day in the end of my weekly shift saying that :
In great disappointment, we have received instructions from our client to terminate our project, effective 12:01am EST, Friday February 20. As a result we are forced to terminate your independent contractor arrangement with Cloud 10.
There's no word to explain how desapointed I am.
Me personnaly I do not depend on him to pay my bills, that was just an extra but I'm thinkin about people who really had a hope to make some money to pay their bills and have a job.
This is sad
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dedicated
Forums Member
Joined: 22 Feb 2009
Posts: 2
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#90 · Posted: 22 Feb 2009 12:49
Thank you for understanding our frustration and sharing yours. It must have been overwhelming. One comment is regarding routers. I reviewed all emails, documentation, and weblinks provided during training and found where it indicated no wireless connections were allowed but did not find any mention of routers. For those of you who knew this, where did you find or learn that information?
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deesunshine
Forums Member
Joined: 31 Jan 2009
Posts: 18
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#91 · Posted: 25 Feb 2009 23:31
WOW lilirose...I can not honestly say I am surprised by this. This was one of the biggest failures I have ever seen. I am so glad that they for no reason at all....decided to disconnect my password. I am glad that I didn't invest any more into this company other than 5 days and a pair of headsets (which I did return for a full refund).
I do feel sorry for the people who counted on this for some good money.
I hope any company that comes across this post in consideration of hiring Cloud 10 for their customer service, would seriously think twice before hiring this company. There were many employees that were well qualified and worked very hard for this company. Many of whom will never be paid for their time and effort, nor will ever work for this company. Therefore I am left to wonder the quality of workers that will be left to answer your business for you.
This was an embarrassment, and I can see why we are hiring outside of the US for jobs like these. It's not the workers but the poor management and corporations with no business sense.
DO NOT EVER WORK FOR THIS COMPANY OR HIRE THIS COMPANY!
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2athome
Forums Member
Joined: 2 Jan 2009
Posts: 30
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#92 · Posted: 26 Feb 2009 08:21
I was one of the people who didnt have any technical issues and started receiving calls from early morning on day one with about 10 very successful test call audits. I, too, got the "terminated project" email when I tried to log on for my morning shift. I am very upset because I had been unemployed for several months and I'd gotten hired on with Cl**d 10 and another work at home company. Cl**d 10 took up so much more of my time for their "training" and thats time I could have spent doing the PAID training on my other job. I'm pretty bummed about the whole situation.
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ViroGen
Forums Member
Joined: 1 Mar 2009
Posts: 1
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#93 · Posted: 1 Mar 2009 12:27
My wife, DianaW, who worked at this place for over a year, was just fired due to a disability. Not only that, but they are disorganized, do not want to help, blame employees for issues which is on their end, can't adequately handle the calls for WildBlue, and and rude, lie, and unresponsive. They treat people like this is the last place someone can get a job, and if they don't like it, TS. Well, we are filing a Civil Rights case against Cloud10, as well as other possible court proceedings for treating my wife the way they did. She gave them over a year of her time, worked her butt off, and this is how they treat her. WildBlue is aware now of this as well as letting them know just how well their system doesn't work. I worked at Microsoft and when there were issues with things hanging up with MoJo, the blamed me. These people are rude, wrong, and unprofessional. Beware, you will get bit.
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greg1981
Forums Member
Joined: 6 Mar 2009
Posts: 2
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#94 · Posted: 6 Mar 2009 12:56
Hi Everyone! I was working on the DTV project as well. I worked for two days, 7 hours each day. From what I was told, if Tstar showed pulling next call, then that meant that we were logged in and getting paid. It is now March 6th and I haven't recieved my paycheck yet. I emailed their payroll dept, and they have told me that I was never logged in, and therefore they are not going to pay me. Anyone else had this issue???
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TheirMom
Forums Member
Joined: 8 Mar 2009
Posts: 2
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#95 · Posted: 9 Mar 2009 21:01
To all those who worked for Cloud10 on their DTV Advisory Hotline from Feb 16th to Feb 20th and were short paid or not paid at all. Please band together and fill out this form and mail it to the Colorado Attorney General's Office.
http://www.ago.state.co.us/consline/complaint.pdf
http://www.coworkforce.com/lab/combodemand.pdf
Also complete the demand for payment form and mail that to them certified mail. According to the law they owe you 50 day starting 10 days from the day you were to be paid.
You can also file criminal charges against them as it is considered fraud read this;
HOUSE BILL 03-1206
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khalamity
Forums Member
Joined: 25 Mar 2009
Posts: 1
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#96 · Posted: 25 Mar 2009 08:54
How is the comcast project? I begin on March 31 and am quite excited. Contrary to the other reports, I also did the DTV project and do understand why it ended the way it did, and I was one of the fortunates that had no technical difficulties and was paid for my time. I loved it and I'm excited about this new opportunity!
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pajoh4
Forums Member
Joined: 31 Mar 2009
Posts: 1
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#97 · Posted: 31 Mar 2009 12:01
Hey, can anyone tell me how long is the on hold process. I had my phone interview 2 weeks ago, I passed that and they told me I will placed on hold.
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lisam06
Forums Member
Joined: 8 Apr 2009
Posts: 2
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#98 · Posted: 9 Apr 2009 20:51
Hi there.
Are you still working on the Comcast project? How do you like it? I have my final interview tomorrow.
Hopefully it goes well! Any information you can provide would be appreciated.
Lisa
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here2helpu
Forums Member
Joined: 9 Feb 2009
Posts: 10
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#99 · Posted: 13 Apr 2009 16:58
I am still with Cloud 10 and I love it. They have proven to be very understanding as I have been off work due to a break in and my computers were stolen. What specific questions do you have?
Thanks,
Iris
__________________
Iris D. Willingham
Senior Consultant
www.workingforme.ws
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I need a job
Forums Member
Joined: 31 Mar 2009
Posts: 15
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#100 · Posted: 15 Apr 2009 13:59
Hi here2helpu
I am sorry about your computers, I hope you are successful in retrieving them back.
I have a question about Cloud 10's Pre-qualification interview.
What type of questions are asked?
Also, am I using my home phone or are the calls routed through my computer?
Headset- For computer or telephone?
I hope I haven't bothered you and I hope to speak with you later
Thank you
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