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martstan
Forums Member
Joined: 29 Feb 2008
Posts: 1
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#21 · Posted: 29 Feb 2008 14:13
Hi-
New to WAH...
Worked Pro-flowers at V-day and was wondering if anyone knew (or an estimate of) how soon West would be posting schedules for Easter holiday. I would like to have a second skill and it seems the only way is to be invited, is that correct? Does anyone know how long you have to be w/them for this to happen and if you only work a skill like Pro-flowers will it take longer since it is seasoal/holiday work?
Thanks-
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Mart
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Southerngal
Forums Member
Joined: 3 Apr 2008
Posts: 2
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#22 · Posted: 3 Apr 2008 11:13
Don't expect to have many hours with GE, Toysrus..no hours...If you find a skill with steady hours you are very lucky. I signed up and for 3 months no hours at all. I hope this new skill will give some hours..but don't depend on them for a steady paycheck..been with the company for a year now..
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vagabond
Forums Member
Joined: 11 Apr 2008
Posts: 214
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#23 · Posted: 13 Apr 2008 20:32
Hello everyone,
I have been working for west for about 6 months, I started on HSN but never could get the stupid click program to work right on my computer so I switched to GE which I have been happy with until recently. They cut way back on hours and you have to check constantly for new ones. Does anyone know if this is just temporary and they will go back to more hours or is it a sign of worse to come?
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vagabond
Forums Member
Joined: 11 Apr 2008
Posts: 214
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#24 · Posted: 13 Apr 2008 20:53
I am just curious, I have been looking for a sort of disscussion group of West employees since I started there and this is the first sight I have found where anyone even says they work there. It took me 6 months to find it although I am not really a "post" and "forum" person, as I know nothing about how its really supposed to work. I have found some very useful information here and thank you all for that. Is there a better way to converse than just posting a reply and waiting for someone to answer? As I said I am not that experienced with forums, half the time I can't even find my original post. Thanks for any help.
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taylorla3
Forums Member
Joined: 10 May 2008
Posts: 1
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#25 · Posted: 10 May 2008 14:32
I failed a test and now I have to wait for a new skill. Can anyone tell me about how long they had to wait before they were offered a new skill.
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tucker6
Forums Member
Joined: 17 Feb 2008
Posts: 14
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#26 · Posted: 25 May 2008 16:27
Hi Everyone.
I was finally contacted by West to do training!!! I just finished last week and I'm waiting for my logon IDs. I will be working for Virgin Mobile. I'm excited and nervous because I've never done call center work before. Any tips or advice?
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gabby86
Forums Member
Joined: 11 Jun 2008
Posts: 6
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#27 · Posted: 11 Jun 2008 22:52
I've been working vm for almost a year the call rate is pretty much one right after the other so don't forget to notate before you log the call and don't worry when I first start I accidently changed a cx # when he didn't want it changed and once it's changed there's no going back just remember that help is only a chat away and good luck
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SStradley
Forums Member
Joined: 18 Jun 2008
Posts: 1
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#28 · Posted: 18 Jun 2008 23:13
 HELP! I just started taking calls for WAH for VMU and I get stuck in certain areas. Is there anyone willing to exchange either yahoo or skype names so I can ask questions? I tried to put the customer on hold then wanted to ask a PAL a question, but that button of course was not lit up for me. I muddled through and I hope I did it all correctly. ANYONE HERE ALSO WORKING VMU?? Any help would be much appreciated. Maybe you have a list of how to go from step 1 to the end?? Thanks for listening.
Susan
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Susan
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wahdell
Forums Member
Joined: 12 Jun 2008
Posts: 25
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#29 · Posted: 28 Jun 2008 17:13
Hello SStradley!
I would be more than happy to help you out, I sent you an email, but never received a reply.
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vagabond
Forums Member
Joined: 11 Apr 2008
Posts: 214
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#30 · Posted: 28 Jun 2008 18:01
If you call a pal while on a call just hit call pal, don't put them on hold, when you hit call pal it puts them on hold for you. If you have them on hold already just take them off and hit call pal.
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kschuman11
Forums Member
Joined: 6 Nov 2008
Posts: 1
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#31 · Posted: 6 Nov 2008 19:23
I was wondering what hours you can work for WAH? They just contacted me but they didnt get back to me on what time of the days i can work
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HeavenlyBlessin
Forums Member
Joined: 11 Nov 2008
Posts: 1
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#32 · Posted: 11 Nov 2008 11:38
The number to get in contact with someone at West is 402-571-7700. That is the HR department number. You can ask to speak to anyone in the WAH Department. Good luck.
__________________
"Intelligence plus education-that is the goal of true education." Dr. Martin Luther King, Jr.
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kandmh
Forums Member
Joined: 15 Nov 2008
Posts: 18
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#33 · Posted: 15 Nov 2008 13:04
I'm brand new to WAH, but my cousin is an employee. it only took me 5 days from submitting my application to hear back from West. I had 3 days to submit my notarized forms and ID. I submitted it the same day. So I'm on with West but haven't taken any test. From what I hear right now is that calls are coming in about a minute a part. I guess it just depends on what service you are providing. I hope to find more forums with more WEST AT HOME employees.
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kandmh
Texas
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mrp7169
Forums Member
Joined: 15 Nov 2008
Posts: 1
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#34 · Posted: 15 Nov 2008 17:12
Hello West at Homers!
I used to work for them and had to resign. Does anyone know how I can get back to work. I tried contacting them but no luck. Thanks!
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98pursegal
Forums Member
Joined: 23 Nov 2008
Posts: 1
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#35 · Posted: 23 Nov 2008 14:33
hi everyone i am a newbie. I got my acceptance letter from west sent in all my paper work but the only problem i have is that for some reason all my paper work said tennessee instead of texas, does anyone know if this will mess me up. I have sent emails with no response and am so scared because i have rent due soon someone please help.
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bronxnativ
Forums Member
Joined: 23 Nov 2008
Posts: 3
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#36 · Posted: 23 Nov 2008 19:18
Hello All!
Just got the "you're hired" email. But this is my question.... Says to login and start training but I do not have DSL or cable yet. Only have dial up. How much time does West give me to start training once this "youre hired" email is sent???? and do I need the DSL or Cable for training? Please Help...
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jmmarshall
Forums Member
Joined: 20 Mar 2009
Posts: 3
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#37 · Posted: 20 Mar 2009 12:46
Hi everyone, I'm new to west and just took my first calls last night. Everything I learned in training went blank, I was totally lost. I'm relunctant to schedule any hours. I'm not even sure if I was using the softphone correctly. My screen froze in the middle of my third call, don"t know what happened to the poor guy. I have tried to contact a Pal since this happened and still can't get a hold of anyone. Anyone have advice for a newbie?
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contactmeemail
Forums Member
Joined: 26 Mar 2009
Posts: 1
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#38 · Posted: 26 Mar 2009 14:02
HI, I am new for WAH and have been working with the help desk for four days and I still cannot get on to take a call. I can log into the WAH Gateway, I get a call to my phone, but when I hit # to verify I keep getting an error on my system that says 'Unable to verify system files...' I am running Vista OS. Has anyone run into that before? I have uninstalled and reinstalled EVERYTHING multiple times. Still nothing. Please help.
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Thanks, contactmeemail
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cookiebakingmom
Forums Member
Joined: 10 Feb 2009
Posts: 65
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#39 · Posted: 29 Mar 2009 12:41
Hello All,
I am a new WAH employee and am working the 2009 Whirpool Recall Project. After talking to PALS and reading what goes on in chat I have come to the conclusion that WAH either hired too many agents for this job or Whirlpool asked them to and then realized the call volume wasn't as high as they expected so they cut back hours.
I am DISGUSTED with the way WAH is handling Spectrum regarding the posting up of available hours. I wanted to come here and ask you seasoned employees if the way Whirpool hours are being rationed out is the way hours are posted for every WAH job.
Here's what is happening...they're are too many agents and not enough hours. WAH is posting hours on Spectrum, but only one day at a time. Example: On Wednesday the hours to choose from for Monday of next week are posted. The new hours are posted at different random times of day, sometimes a.m. sometimes p.m. I check hour after hour and have gotten new hours as early as 8 a.m. and as late as 9:30 p.m. In chat people have reported seeing the new hours up at 2 a.m. One cannot live life like this. I worry about leaving my house for ANY reason; Taking the kids to school, running errands, going to doctor's appointments, (living my life!!!) because I never know if I'm going to miss the posting of hours.
And look! I completely understand that I am responsible for my own hours o.k.? I get that. That is fine. What disgusts me, what I can't stand. Is that Spectrum gives you absolutely positively NO indication as to whether or not the agent missed the last posting of hours and they are now all snatched up. So if an agent missed out they don't know it and one wastes the entire rest of their day stalking the boards for hours that will never come. Spectrum should have something that says "Last available hours posted 03/27/09 at 14:22:06 CST" or SOMETHING to let us know we missed it! We all have lives and WAH should respect that and this makes me feel like they do not.
E-mails to let us know when new hours are up are not being sent out. For the first week of the Whirlpool Project mass e-mail WERE sent out to let everyone know when new hours were posted. I'm kind of glad they aren't doing that anymore because that was annoying.
The suggested min. for this job is 15 hours per week and they wanted everyone to work SOMETIME on Monday. In chat I am reading many agents are only able to get 30 minutes a week. I myself had 10 hours for last week and only have 5 hours for next week. The PALS and chat PALS are very explicit in telling all of us that no one will be held accountable on this particular job because WAH knows the situation and knows there aren't enough hours to go around for everyone. The PALS are also telling us as long as we have 15 hours per month we will be o.k. And on this job ALC doesn't matter.
Please tell me that not all WAH jobs are like this. Is it o.k. to contact HR and beg to learn a new skill? Please tell me the rest of you don't have to camp out in front of Spectrum and have no life like this on other jobs.
Thank you for your time.
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cookiebakingmom
Forums Member
Joined: 10 Feb 2009
Posts: 65
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#40 · Posted: 30 Mar 2009 03:22
I just happened to get insomnia this morning and behold! WAH has FINALLY posted the hours for Thursday - Saturday of this week! Unbelievable! People need time to plan their week schedule. This is EXTEREMLY inconsiderate of WAH. Thank goodness I had insomnia or I probably wouldn't have had more than 5 hours for this week.
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