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makemoneyonline
Joined: 3 Sep 2006
Posts: 875
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#1 · Posted: 16 Jan 2009 13:10 · Edited by: makemoneyonline
I heard that the latest version of firefox does not allow cookies from clickbank. Meaning that affiliates will not get credit for their sales. Has anyone heard anything about this?
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Homeboy
Forums Member
Joined: 4 Feb 2008
Posts: 219
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#2 · Posted: 16 Jan 2009 19:42
Yes, I've been seeing this all over the net lately. But there doesn't seem to be any consesus as to how and why this is happening.
Some say FF3 is automatically blocking CB cookies, others say that this is only happening on computers running Spybot Search & Destroy.
Some people are also saying that IE7 blocks CB cookies by default, but that has not been my personal experience.
Whatever the case, affiliates are losing a lot of commissions from this because Firefox has about 30% of the browser market... 
I think what needs to be done is for Clickbank to change their tracking system. I've heard that they've started using some form of IP tracking, but as yet it's still pretty unreliable.
I need to look into this some more...
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Newbie Shield
Joined: 22 Sep 2007
Posts: 2227
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#3 · Posted: 17 Jan 2009 09:04
Hi Make,
I'm sure that CB is aware of any existing problems related to your concern. I'm also sure they'll do everything they can to come up with a solution. The only issue is how soon.
~Newbie Shield~
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trafficmaster
Forums Member
Joined: 12 Dec 2008
Posts: 3
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#4 · Posted: 17 Jan 2009 10:09
Clickbank would certainly do itself a favor by being more communicative with people, even if it didn't have a solution yet.
There's nothing more frustrating than guessing and that's what they're leaving us to do.
I'm with Newbie Shield on this one. There have been so many questions, issues and problems that CB needs to be working on a new tracking system. It's probably overdue, anyway.
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lasbenols
Forums Member
Joined: 24 Jan 2010
Posts: 4
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#5 · Posted: 24 Jan 2010 04:18
I have had over 20 order form submits on my clckbnk account this last week but no sales credited. I also use firefox latest updated browser.Am very frustrated as I need that money!
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garygoh
Forums Member
Joined: 24 Mar 2009
Posts: 192
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#6 · Posted: 24 Jan 2010 21:46
Oh, this is the first time I read this. Can someone with latest information share with us here?
Thanks
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namasivayam
Forums Member
Joined: 9 Jan 2010
Posts: 10
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#7 · Posted: 29 Jan 2010 08:45
This is miserable. let CB do something on this. is google chrome ok?
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mountainmom5
Joined: 30 Aug 2007
Posts: 2968
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#8 · Posted: 29 Jan 2010 08:53
lasbenols: I have had over 20 order form submits on my clckbnk account this last week but no sales credited. I also use firefox latest updated browser.Am very frustrated as I need that money!
Send a message to Clickbank about it - what happens sometimes is that someone will enter wrong information into the order form submit and it won't process their order but I have never had 20 of them!
For the 20 order form submits, how many hops did you have on the same product ?
They usually get back to you within a few days.
Good luck!
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VictoriaNTC
Joined: 12 Mar 2008
Posts: 755
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#9 · Posted: 29 Jan 2010 20:53
I have been concerned about these issues, have suspected this for quite some time.
Just a feeling..
I hope this resolves.
Victoria
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lasbenols
Forums Member
Joined: 24 Jan 2010
Posts: 4
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#10 · Posted: 30 Jan 2010 09:48
mountainmom5
I have had 348 hops for this particular product I recenently changed my affiliate hoplink to a .php hopefully this will work.
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talfighel
Forums Member
Joined: 17 Mar 2007
Posts: 808
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#11 · Posted: 31 Jan 2010 13:37
I am sure that ClickBank is a aware of this problem and are working to resolve this issue.
If you have made some sales for a particular product and your sales have gone down since then, then you know that this had an effect on your HOP links.
Tal
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lasbenols
Forums Member
Joined: 24 Jan 2010
Posts: 4
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#12 · Posted: 7 Feb 2010 11:26
Well its been about 2 weeks now and still no reply from clickbank and I have had 3 more orders and still no sale conversions any ideas anyone? I have heard a great deal about second cookies getting the conversions but I have no idea as to what to do about it.
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