Casper
Forums Member
Joined: 27 Aug 2007
Posts: 302
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#1 · Posted: 25 Apr 2008 11:41
I have a store front with eBiz-u & this issue I'm going too raise has nothing too do with this company as they have been very supportive & helpful as I'm dealing with this issue, Last week I had a Australian customer try & order a very well known software program which is used across the world through my E-Store. I wrote too Amazon for a please explain & this is the E-Mail I got back from them:
Thank you for writing to Amazon.com.
At this time, due to warranty restrictions and import/export laws, we can ship only books, music, videos, and DVDs to most destinations outside the U.S. We can also ship some software, tools, video games, jewelry, sporting goods, shoes, consumer electronics and kitchen items to some destinations via Priority shipping only; these items are listed at http://www.amazonglobal.com/
For more information, visit this page:
http://www.amazon.com/gp/help/customer/display.html?nodeId=596184
Some items, such as Apparel & Accessories, are sold and shipped by registered third-party merchants. Each merchant sets their own shipping policy and some may ship to your country.
However some of these restricted products, such as software and video games, are available to selected destinations from our international partner sites. You are always welcome to order from any Amazon web site regardless of where you live. Information on our international sites is listed here:
http://www.amazon.com/international/
Please note that all books, music, video, and DVD items can be shipped to any international destination that is not restricted by the U.S. State Department. Some software, electronics accessories, kitchen and housewares, and hand tools can be shipped to a non-U.S. destination. If an item can't be shipped to your destination, you will see a message to that effect when checking out.
You may find these related Help pages useful:
Amazon.com Shipping Policies & Rates
http://www.amazon.com/help/shipping/
Ordering from Amazon Merchants
http://www.amazon.com/o/tg/browse/-/537794/
However if you still need any kind of additional assistance I suggest you to write back to us with the URL link of the error message and complete name of the item so that we can provide you with further assistance.
I can understand that it is quite inconvenient for you to write back to us with more information, but please understand we need this information in order to help you in resolving this matter upto your satisfaction.
Please accept my apologies for any kind of inconvenience this matter has caused to you.
We realize this has caused you inconvenience, and I hope you will accept my apologies.
If you have any further questions, please visit the following link to send us an e-mail:
http://www.amazon.com/gp/help/contact-us/general-questions.html
When we receive your email using the link above we will investigate and take appropriate action in order to protect you from bearing any kind of loss.
Thanks for your understanding. Hope to see you soon at Amazon.com.
Please let us know if this e-mail resolved your question:
If yes, click here:
http://www.amazon.com/rsvp-y?c=yfxafcqd3259634651
If not, click here:
http://www.amazon.com/rsvp-n?c=yfxafcqd3259634651
Please note: this e-mail was sent from an address that cannot accept incoming e-mail.
To contact us about an unrelated issue, please visit the Help section of our web site.
Best regards,
Shaik
Amazon.com Customer Service
I find this a little bit hard too believe as I have bought games & music from overseas without any issue & yet they are saying the opposite, At the moment I have 3 choices which are:
1: Downgrade my store too suit Amazon's shipping rules too other countries.
2: Close down my e-store altogether & build my own affiliate marketing website.
3: Find an alternative too Amazon where I can bypass these shipping rules, I hope you can somehow help me out in & I do apologies for the long intro I just though I'd let you know what they said.
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