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cardwarrior
Member
Joined: 22 Dec 2007
Posts: 32
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# Posted: 2 Jan 2008 16:27
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Any good ideas on how to build trust with your lists? Everybody keeps saying this is the key to making big money online, but nobody really says how to go about building further trust with your customers...
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getagrip
Joined: 20 Feb 2006
Posts: 1457
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# Posted: 3 Jan 2008 00:51
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Maybe pointing our scams (show them how you care) and not trying to sell anything in the first couple of emails.
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Les
Member
Joined: 3 Dec 2007
Posts: 2
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# Posted: 3 Jan 2008 10:02
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Do this and your attitude will flow through your messages and build trust...
Make helping your list members your top priority - NOT making money.
In the process of helping them (with great advice, tips, recommendations, etc) you'll find that the money flows to you.
A good way to keep you on track and focussed on helping your members is to get a few close friends and family members to join your list.
This way you'll always think twice about what you send because subconsciously you don't want to profit from people you care about.
Oh, and never recommend anything you haven't personally checked out yourself.
Les
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pcwork
Member
Joined: 12 Aug 2006
Posts: 1630
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# Posted: 3 Jan 2008 10:25
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Don't recommend anything you do not trust
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cardwarrior
Member
Joined: 22 Dec 2007
Posts: 32
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# Posted: 3 Jan 2008 12:06
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Thanks for the recommendations guys...
However, I assume with most affiliate programs, all of the products that are recommended are not something that everybody has the time (or money) to review personally.
I will alter my autoresponder series though to coordinate my back-end offers to appear later in the series.
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RayvinAndRob
Member
Joined: 22 Jun 2007
Posts: 195
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# Posted: 3 Jan 2008 13:35
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Hello,
Here are some ideas (short version):
- Take your time with people
- Don't feed them the whole elephant in one sitting
- Form a friendship with people over time.
- Stay in touch with them by email or by phone
- Don't overdo it with staying in touch with them
- Treat them with fairness, honesty and respect
- Speak with them like you would speak with your mother or wife
- Listen respectfully
- Discover the challenges they face
- Only offer them advice when they've given you their permission
- Make sure they like you and know you.
(Longer version):
Great question and very good answers. Personally, I take my time with people. I don't feed them the whole elephant in one sitting. I slowly develop trust by forming a friendship with them over time. That means staying in touch with them by email or by phone. I treat them like I treat anybody in my life. I wouldn't dare speak to them any differently than I would speak to my mother. I listen respectfully and only offer them advice when they've given me their permission. When you discover what challenges they face, you're in a better position to know whether or not you can help them with your services, products or business opportunity. If you determine the cause of their problem and you have a solution, a certain amount of trust is already established between you because you took time to develop rapport with them. People will trust who they like and know. So make sure they like you and know you.
Sincerely,
Rob Nyte
705.670.9326
anytime
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Source of Influence-- All our philosophy is dry as dust if it is not immediately translated into some act of living service.(Mahatma Mohandas K. Gandhi)
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Vishal P. Rao
Joined: 23 Jun 2005
Posts: 915
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# Posted: 4 Jan 2008 00:10 · Edited by: Vishal P. Rao
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If you can give them what they want, you can make them buy what you are selling. It may sound really simple but it's the fact.
I think this will be good thread to watch.
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kalien
Member
Joined: 9 Oct 2007
Posts: 66
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# Posted: 4 Jan 2008 17:57
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Quoting: Les A good way to keep you on track and focussed on helping your members is to get a few close friends and family members to join your list. This way you'll always think twice about what you send because subconsciously you don't want to profit from people you care about.
Very good point!!
Beginning with my warm market, those that I either do business with on a daily basis or that sit across from me at the Holiday dinner table, is what has kept my marketing efforts honest and up to my own personal ethics' standard. It may seem like a slower and more arduous process, but in the long run, it will secure more residual and repeat business if your clients, customers and downlines trust and respect you. Burnout and eventually quitting is often the result of having to continuously replenish your market. Don't send any messages that you would "delete" or hang up on if you were the recipient.
Kalien
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LifeofEgypt
Member
Joined: 2 Sep 2006
Posts: 46
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# Posted: 5 Jan 2008 10:07
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Give away useful information without selling them anything at first. Build their trust by giving them the information that they need to reach their goals.
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cardwarrior
Member
Joined: 22 Dec 2007
Posts: 32
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# Posted: 6 Jan 2008 20:59
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As an ancillary question, how do you determine what your customers need, especially when dealing with an online venture? Presumably, your customer will provide their email address initially because of an outstanding sales letter or free offer. But once you get their email address, it would seem like it is almost a "shotgun" approach because you need to inundate them with email offers to determine their wants and needs. It would be great to have a "surgical strike" method to figure this out, but I guess that is what seperates the wheat from the chaff (so to speak) in business, especially online...
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Vishal P. Rao
Joined: 23 Jun 2005
Posts: 915
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# Posted: 7 Jan 2008 00:03
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Quoting: cardwarrior As an ancillary question, how do you determine what your customers need, especially when dealing with an online venture? Presumably, your customer will provide their email address initially because of an outstanding sales letter or free offer.
If you are not sure what the subscribers to your list need, your entire approach need to be analyzed. No matter what your venture, if you don't have an idea of the exact wants of your customers, you are wasting your time. That's the main reason giving away freebies to build lists have poor turn-out rates than lists built slowly on virtue of quality of information provided. The subscribers to the latter list have opted in because of YOU whereas the subscribers to the former list have subscribed because of the FREEBIE.
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