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TriciaC
Member
Joined: 14 May 2008
Posts: 7
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# Posted: 14 May 2008 20:18
Reply
Just thought I'd jump in and say hello.
I finished my training for VM Monday night and I've received invitations to the webinar. I figure I will try to complete that by Friday.
I'm excited about getting started and so far it's been a great experience for me. After reading some of the posts I guess I'm one of the lucky ones who heard back very quickly and when I had to send an e-mail I received a quick response.
It looks like there is a lot of useful information here and I think I may follow the lead of several others and schedule myself for 1/2 hour shifts initially to get myself acclimated.
Looking forward to getting to know you all.
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Wyldkat
Member
Joined: 15 May 2008
Posts: 20
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# Posted: 15 May 2008 05:48
Reply
Welcome Tricia. Are you only going to work Virgin Mobile, or will you train on other skills? One thing to keep in mind, TRUST YOUR SCREENS.
Use the resources you have available to you. You can use your pals, your informations screens, but mostly, trust in yourself, and you will do well.
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rsoler
Member
Joined: 7 Jan 2008
Posts: 244
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# Posted: 15 May 2008 13:01
Reply
Wyldkat,
Hi,
You seem to know lots of info regrdng Wst. I have a ? I only have proflowers and the holiday is over do you think wst will offer me another skill anytime soon. I had sears but sears left Wst due to financial issues. And I wish that i can get another skill so i can supplement my income. I live in Florida...you said some states are now cut off due to min wage etc... tell me about that cause that is news to me. thanks
RO
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TriciaC
Member
Joined: 14 May 2008
Posts: 7
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# Posted: 15 May 2008 20:14
Reply
Hi, Wyldkat. Thanks.
Well, for right now, I'm just going to do VM. I was offered that, DR and something else, I can't remember what it was right now. VM seemed like a lot of fun. Once I chose that skill the others were no longer up. If I'm offered another skill after I get used to VM, I'm sure I will train for it. I work full-time outside my house, too, so it's all going to depend on what I can fit in. But, my husband works nights and my kids are asleep fairly early so I get a little bored and I like to work. Besides, any extra money is a plus.
I work in a call center and I've been using Siebel for years so I'm pretty comfortable with navigating that and my plan is to just follow the call flow and go with it. I'm used to my calls being recorded, monitored and graded, so it should be okay.
I'm sure it depends on staffing needs, etc. but realistically how quickly can you be offered additional skills?
Oh, another question I have - two nights I tried to call a PAL around 10 p.m. est and was waiting about 8 minutes before I gave up, when I was trying to get my PIN numbers for the training scenarios. I called the following day at about 11:00 a.m est and I don't think the phone rang twice before it was picked up. Have you noticed that at times there are extended waits for a PAL? I'd hate to keep someone holding that long. Hopefully I won't come across any technical issues or scenarios I can't handle.
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Wyldkat
Member
Joined: 15 May 2008
Posts: 20
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# Posted: 16 May 2008 18:36
Reply
The office in Omaha will post on your employee page when skills are available. Watch your emails as well. If nothing comes up, go to the my tab, and resign PF. You may get another skill faster.
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Wyldkat
Member
Joined: 15 May 2008
Posts: 20
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# Posted: 16 May 2008 19:09
Reply
I almost forgot-the VM pals are usually pretty busy because there are only a few. DR has a lot more than they do. So, that may be why you can't get through. Try calling at a different time.
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rsoler
Member
Joined: 7 Jan 2008
Posts: 244
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# Posted: 16 May 2008 20:46
Reply
Wyldkat,
So your saying if I resigned from proflowers i WILL get an invitation for another skill faster? what if i don't than I'm stuck with no skill? I mean do you know this to be very true and as a matter of fact? or that sometimes that's the way it works? if you can be more clear than I WILL resign proflowers cause i'm not getting any hrs at all right now?
RO
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rsoler
Member
Joined: 7 Jan 2008
Posts: 244
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# Posted: 16 May 2008 20:47
Reply
Wyldkat,
As for me I love that you are here with us sharing info it helps to know someone cares! So, please stay unless otherwise, others feel and say diffrent is quite alright with me to have come aboard to our forum.
RO
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TriciaC
Member
Joined: 14 May 2008
Posts: 7
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# Posted: 16 May 2008 21:45
Reply
Oh, a PAL answered immediately when I called back the next morning. I'm just trying to prepare myself to know what to expect.
I don't like to not know how to do something so I usually do a lot of reading and I'm pretty good at finding information on my own when I have to. I'm going to try to avoid scheduling myself for those busier times for my first few shifts in case I have a lot of quesitons.
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Wyldkat
Member
Joined: 15 May 2008
Posts: 20
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# Posted: 16 May 2008 22:00
Reply
No, if you resign PF that does not guarantee you a new skill faster. The best I can tell you is that if you go to your employee site, to support, to FAQ, and click on the ask a question tab, you could email HR to see if they will be offering more and at what point. As for an answer, no guarantees there either.
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Wyldkat
Member
Joined: 15 May 2008
Posts: 20
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# Posted: 16 May 2008 22:01
Reply
Ok, thanks. If I do have info, I will share what I can... We will see where this goes.
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Amyb
Member
Joined: 17 May 2008
Posts: 1
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# Posted: 18 May 2008 06:06
Reply
Hi Tricia, I too just finished my training with VM. I am waiting to schedule my webinar. I have an education degree, but didn't want to teach anymore, so this is all so new to me.
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TriciaC
Member
Joined: 14 May 2008
Posts: 7
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# Posted: 18 May 2008 11:54
Reply
Amyb, I just attended the Webinar yesterday afternoon. It was pretty informative, I thought. Definitely good to pull all of the information you've learned together.
I'm pretty sure it will be one of those things where you have to actually just go in and do it.
Are you going to do this full-time? I work full-time outside of my home and I'm hoping to average about 25-30 hours a week here. I just really want to use the money from this to get ahead and maybe make a vacation/holiday/extras fund.
Wow, teaching. That's something I couldn't do. I love kids but I think I would be frustrated by the parents who just don't care.
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smokeyssmokette
Member
Joined: 18 May 2008
Posts: 8
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# Posted: 18 May 2008 18:53
Reply
sorry to burst a bubble but resigning a skill doesn't guarantee a faster offer of a new skill, and if you email more then likely your going to get a copy and paste answer from the faq section saying that new skills will be offered at they become available.
they still have agents who lost lines like h*me @g@in and $e@r$ that are still waiting to get a new line.
It's really a toss up.
but if resigned does guarantee that you will get a new skill just not when. (if that makes sense).
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