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bookwurmee
Member
Joined: 21 Mar 2008
Posts: 47
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# Posted: 18 Apr 2008 11:45
Hi all,
I'm in a rush now but will come back later to answer the questions posted for me.
I just got hired at West, finally! LOL I'd love to get opinions on the Direct Response and Virgin Mobile skills, which are what I was offered. Any help would be greatly appreciated!
I'll be back on this afternoon. Thanks in advance!!!! 
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rsoler
Member
Joined: 7 Jan 2008
Posts: 305
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# Posted: 18 Apr 2008 12:57
bookwurmee,
I suggest to select Virgin Mobile, DR does not pay very good anymore besides others would agree that virgin mobile is better/fun to work for. Good luck and congratulations!
RO
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RO
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rsoler
Member
Joined: 7 Jan 2008
Posts: 305
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# Posted: 18 Apr 2008 12:59
Tigerlady,
Can you tell me a little about proflowers hrs/pay during holidays coming up?
RO
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RO
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bookwurmee
Member
Joined: 21 Mar 2008
Posts: 47
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# Posted: 18 Apr 2008 16:29
ndpndnt1, I'm just finishing training so I don't know for sure about scheduling, but training is 2 hours 2 days in a row, and you have to log on during certain hours (like 10-2 or 6-10 EST). I believe after that you turn in a schedule that you want to work and have it approved. The only requirement is that you work at least 15 hours a week, 9 of which must be in the evening or on a weekend. I'm actually waiting for my call today to complete my training. The people at Verafast are very friendly, and the script is easy to follow. I think I'll like it very much. Good luck to you!
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bookwurmee
Member
Joined: 21 Mar 2008
Posts: 47
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# Posted: 18 Apr 2008 16:36
RO, thanks for the kind words about my nickname. I love to read! Mostly historical romances. 
The calling with Verafast went well. The script is easy to follow, but there's a lot to remember about how to code the calls. Not so much that I was really flustered or anything, though.
I think I will take the Virgin Mobile skill. I haven't heard good things about DR. I'm so excited they finally contacted me! Good luck with Verafast, the people there are very friendly!
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vagabond
Member
Joined: 11 Apr 2008
Posts: 206
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# Posted: 19 Apr 2008 02:46
rsoler,
So far I like GE, when I started Mondays were .22- Tues- .20 and the rest of the week .17, but in the past month all that has changed to .17 per min. They started posting hours slowly but I have still had no problem getting plenty, you just have to learn when to look.
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rsoler
Member
Joined: 7 Jan 2008
Posts: 305
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# Posted: 19 Apr 2008 12:49
Bookwurmee,
Let me know how the pay is with verifast k...if you can give me info on how they determine pay on your first check i will appreciate it. i just mailed out my forms today.
RO
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RO
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LAmbrose
Member
Joined: 19 Apr 2008
Posts: 4
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# Posted: 19 Apr 2008 13:20
Hi Rsoler,
I had my phone interview with Cloud 10 today and it went well. I wanted to know how long it took you to receive projects via email? And how is it working for them?
Thanks
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rsoler
Member
Joined: 7 Jan 2008
Posts: 305
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# Posted: 20 Apr 2008 15:57
Lambrose,
I got an interview within 3days of applying and then after the interview the following day they offered me 5projects to select one all working for comcast tech tier but i declined because I want a customer rep position. so, if you do not take a project they will put you on hold.
RO
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RO
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LAmbrose
Member
Joined: 19 Apr 2008
Posts: 4
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# Posted: 20 Apr 2008 16:26
Thanks for the reply. Well since my phone interview was on a Saturday, I'm guessing they won't start sending me projects til during the week. I'll have to wait and see what they send, but I am anxious to see what they will offer me.
~Lauren
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lilahk95
Member
Joined: 6 Feb 2008
Posts: 5
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# Posted: 20 Apr 2008 22:37
Does anyone know if you resign from your one and only skill from West at Home will you be offered another skill or will they terminate your employment entirely. I have been working the DR account for about 3 months and I must say it is not for me. I am trying all I can to weather the storm but the upsells are driving me insane. I really can't afford to lose the little money I am receiving from West but if resigning from DR would help me to be offered another Skill faster than it would be well worth it.
Signed,
Seriously Fustrated
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vagabond
Member
Joined: 11 Apr 2008
Posts: 206
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# Posted: 20 Apr 2008 23:17
I can't really say for sure, but I know when I started I had serious problems with the system on HSN, which was my only skill. I had enough experiences with the PALs to know they probably wouldn't be much help. I considered resigning but in a last ditch effort I decided to send an e-mail , in the ask a question section. I very politely explained that I loved the job but could not get the program to run correctly and asked if I could switch skills. The next thing I knew I was offered GE. I trained for it and never went back to HSN.
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rsoler
Member
Joined: 7 Jan 2008
Posts: 305
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# Posted: 21 Apr 2008 11:01
lilahk95,
I have been working for West for over a year and during my sears skill I was offered at one time 5 skills to choose from then the second time 3 skills to choose from. I did resigned from DR and sears withdraw from West shortly thereafter, I was without a skill for two weeks and they just offered me proflowers and I'm sure I will be offered another skill when it becomes available. As long as you just resigned from a skill not West you will be offered another skill however, you said you cannot afford to lose money right now so, entirely that would be of course, your decision but believe me the only reason your not getting an offer now is probably because they are slow and 2 please, make sure you are ranking 1 otherwise, that could effect you from getting another skill.
I hope this info helps you out GOOD LUCK!
RO
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RO
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vagabond
Member
Joined: 11 Apr 2008
Posts: 206
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# Posted: 21 Apr 2008 13:34
Hello Everyone,
I was just offered Pro flowers, I am working on GE right now. Any advice on if I should take it? Are the hours only seasonal? How many are required to keep it as a skill?
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rsoler
Member
Joined: 7 Jan 2008
Posts: 305
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# Posted: 21 Apr 2008 14:03
Vagabond,
Proflowers is ok but is seasonal you will get the heaviest call volume IN May for the Mothers Day holiday. from 5/5-512 wil be very busy the more hours you choose to work the min per rate will increase for example the maximum of 35-40+ will pay 23per min rate. but, I said before seasonal, it's good to have on the side for holiday pay cause it pays well. Won't rely on being your only source of income of course, I too was offered the skill and just completed the webinar am waiting for my login #ss... hope this info helps the training is relatively easy and you should finish it in less than 14hrs.
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RO
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vagabond
Member
Joined: 11 Apr 2008
Posts: 206
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# Posted: 21 Apr 2008 16:26
RO,
Thanks so much. I think I will train for it, it will be good to have another skill, and get some extra money on the holidays. One more question, if you don't mind (actually probably 50 more, but I'll start with one) it says you have 5 days to decide and then you start training, I don't want to start training until next week (as I have a full schedule with GE this week) should I wait till later in the week to accept?
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rsoler
Member
Joined: 7 Jan 2008
Posts: 305
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# Posted: 21 Apr 2008 16:32
Vagabond,
I sincerely would tell you that in my opinion i think you should take it a.s.a.p waiting until next week... would put you later on to do the webinar and remember you want to be prepared for the 1st week of may by then you should of had your logins and have completed your training the sooner the better...if you have other questions shoot i don't mind. BELIEVE ME! WHEN I SAID IT IS EASY GO FOR IT!
is really not a lot i think is the easiest so far out of all skills i've trained for. Is just learning to take orders/cancelling etc.. very easy stuff!
later
RO
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RO
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LAmbrose
Member
Joined: 19 Apr 2008
Posts: 4
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# Posted: 21 Apr 2008 18:11
I tried applying thru West, but they aren't hiring where I live at this time. That's a bummer, because from reading this thread, it seems like it's a good company to work for.
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vagabond
Member
Joined: 11 Apr 2008
Posts: 206
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# Posted: 21 Apr 2008 18:31
RO,
Thanks for all the help. The only thing I hate about training is you have to schedule it through Spectrum, you can't just stop and start as you have time. It let me do that with HSN, but ever since, you have to plan ahead when you are going to train.
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lilahk95
Member
Joined: 6 Feb 2008
Posts: 5
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# Posted: 21 Apr 2008 22:14
RO & Vagabond thank you both very much for responses. It has helped me to decided to continue on with DR and tough it out. Like I said I really can't afford to lose any money right now.
RO you definitely gave me something to consider my Ranking[u][/u] right now is N/A (I'm not sure what that means) it was a 2...never got to the 1 status. I didn't work at all the week before last because I was out of town, so I guess that's when my status went to N/A.
Anyway I just finished a 2 hr shift and it actually wasn't too bad today...that's the thing one day is horrible and the next its tolerable.
Anyway guys thanks again for your input. Good luck to you both on your new skills!!
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vagabond
Member
Joined: 11 Apr 2008
Posts: 206
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# Posted: 21 Apr 2008 23:06
If I was any help at all, you are welcome. As for the ranking, GE always has N/A (not calculated) except for that one brief hour when they actually put a 1 in it. You can usually tell by call volume, if everyone else on chat is complaining cause its slow and you are rapped up in calls. Also, if you meet your goals, I don't know how DR ranks it but GE has like, conversion rate, AHT, things like that, and you can tell how you did that day. The way I understand it it can change daily.
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LAmbrose
Member
Joined: 19 Apr 2008
Posts: 4
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# Posted: 22 Apr 2008 23:04
I really wish West was hiring in my state. I'm going to keep trying every week to see if they are. I received a project from Cloud 10 yesterday and I was set to have my phone interview for it this evening, when I get an email stating that because I indicated I use a laptop, they couldn't hire me for that project...I'm not sure why they restrict laptops and desktops to certain projects. I asked that question and still haven't gotten an answer. To me, it doesn't make much sense.
Bummed 
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vagabond
Member
Joined: 11 Apr 2008
Posts: 206
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# Posted: 22 Apr 2008 23:28
I went through that Cloud10 thing before I got hired at West, I never bothered to complete the final process but I thought it was so funny that with each step it was a higher level, like you were literally trying to get to cloud 10. Kind of cute I guess, I had a phone interview where you had to copy and past something and send it to them.
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tigerlady
Member
Joined: 17 Mar 2008
Posts: 27
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# Posted: 23 Apr 2008 12:31
RO..the pay for flowers is OK...i never had a problem with actually getting paid either..again, fighting for hours is no fun..as for cloud10..i have received 2 offers in the past 5 days so im trying like crazy to find a way to get my puter up to 512 RAM..my puter is 6yo so i only have 256 Ram..the two jobs they offered do pay well and i like the idea of a steady schedule..
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rsoler
Member
Joined: 7 Jan 2008
Posts: 305
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# Posted: 23 Apr 2008 13:55
tigerlady,
Do you know if West posted hrs for next wendsday i was able to schedule for tuesday 4/29 5/8, 5/9, but i don't see anything else posted for after the 4/29 next week?
RO
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RO
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rsoler
Member
Joined: 7 Jan 2008
Posts: 305
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# Posted: 23 Apr 2008 18:22
tigerlady,
Disregard I got hours after i posted the message to you thanks anyway.
RO
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RO
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rsoler
Member
Joined: 7 Jan 2008
Posts: 305
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# Posted: 24 Apr 2008 12:42
Vagabond,
I want to let you know to try to speed up your training the hrs are available right now they already posted 5/5-5/11 schedules and West is in need of 250agents per interval that being said I THINK you should hurry up and complete the training for proflowers. If you work up 36-40hrs you will get paid 23per min $13.80 hr and there is a bonuses given out the more hrs you work the more of chance you have to win the bonuses. also West is allowing agents to work up to 60hrs a week the max. so, you get to make good money throughout that week you will also get paid overtime if you work over 40hrs. so, hurry and get started.
RO
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RO
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rsoler
Member
Joined: 7 Jan 2008
Posts: 305
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# Posted: 24 Apr 2008 13:11
Tigerlady,
Got a question for you regarding proflowers after the holidays will West still offer some hrs to work for the skill weekly? and if so, what is the minimum hrs they offer weekly? excluding holidays, cause I was told by a pal that we still get hrs is just not as busy as the holidays is this true or do we not get any hrs to work weekly?
RO
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RO
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vagabond
Member
Joined: 11 Apr 2008
Posts: 206
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# Posted: 24 Apr 2008 14:18
Ro,
I got that e-mail and they are rushing us to get get done. I really don't think it is going to take me but a few hours all together though I am almost done already (unlesss it starts getting really hard). The way I understood it (and I could be wrong) theere will be hours all year, just not that many. I am hoping I will be able to do a little of both skills all year. Looking forward to working with you.
Vicky
P.S. How do you like it so far?
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rsoler
Member
Joined: 7 Jan 2008
Posts: 305
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# Posted: 24 Apr 2008 14:48
Vagabond,
I will be starting on Tuesday Morning and will let you know how it goes...in the meantime here a tip to make sure you do not fail any West exam. The questions are always the same if you fail the first time make sure you copy/paste that exam to keep it as a reminder of the questions you answered correct...then only go over the wrong questions you answered find the answer and when you do the second test you will get them all right. the second try will show the same questions just that they are switch around. but if you copy/paste you will have remembered all the questions you got right. I'm sure if you follow this advice you will ACE IT! LOL it works like a gem for me and I never have failed a test. GOOD LUCK!
RO
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