| Author |
Message |
ajmoore21
Member
Joined: 20 Dec 2009
Posts: 6
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# Posted: 23 Dec 2009 00:07
Reply
Hello,
I just completed my DR skill test Kind of nervous about taking live calls. All I can do is try my best
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wife2mikejh
Member
Joined: 9 Dec 2009
Posts: 23
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# Posted: 23 Dec 2009 18:01
Reply
things are getting easier in my end as well. i will be working tonight!
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luis84
Member
Joined: 28 Nov 2009
Posts: 57
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# Posted: 23 Dec 2009 21:54
Reply
Dont worry about your first shift, we all have a bad first, I still do every now and then. PALs are very helpful and supportive, so .... just work through it, it gets way easier.
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wife2mikejh
Member
Joined: 9 Dec 2009
Posts: 23
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# Posted: 23 Dec 2009 22:44
Reply
cv low tonight! going to bed now!
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Plugafer
Member
Joined: 15 Dec 2009
Posts: 2
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# Posted: 25 Dec 2009 00:49
Reply
I faxed in my information on Tues. I hope they can see the seal from the notary. I kept on getting an email stating that They still havent received my information yet till I faxed it over. Keeping my fingers crossed that I will hear something soon.
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New2WAH
Member
Joined: 4 Dec 2009
Posts: 64
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# Posted: 27 Dec 2009 19:42
Reply
welcome to all the newbies just starting at West....its been a blast for me on DR line so far... love the 24/7 schedule ... works around my FT job to supplement.
As of tonight working all the hrs I can grab to make the next check on 1/4 ...$$$ yesterday I was like the dedicated $$ 4 gxXd agent ... took back to back calls for 8 hrs ....best day yet w/o any commisions ...lol
have yet to get a commision.....so far got 2 caller compliments to the pals - (gets you in the Hall of Fame) but I also got a feedback score report of 75 for not verify back the CC # - lesson learned - do not get complacent on using the F7 - always verify - they will listen when you least expect it!!
Wanted to stop by and wish you all Happy Holidays...
Hi Luis and Andy ....my old buddies ..... hope you doing well???
Cathy
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wife2mikejh
Member
Joined: 9 Dec 2009
Posts: 23
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# Posted: 28 Dec 2009 00:11
Reply
i am getting better everyday with calls... i think West is great!
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luis84
Member
Joined: 28 Nov 2009
Posts: 57
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# Posted: 28 Dec 2009 13:01
Reply
New2WAH how you doing!!! Good to hear about your progress!
I got my first feedback the other day it was 83 percent and for the same thing... not verifying the address and not reading script 100%.
Lesson learned to me too.
My shortread is also at 14 and goal is 10 percent of less!!! 
I love West so far. Pay is fine, work is fun! Hope you continue to do well and nice on the Customer Compliments, I have only gotten one so far... your good.
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marquettam
Member
Joined: 28 Dec 2009
Posts: 1
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# Posted: 28 Dec 2009 18:16
Reply
I let my training "expire" last week, half way through the training. Do anyone know how long will it take to be re-admitted or invited to service another client?
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ajmoore21
Member
Joined: 20 Dec 2009
Posts: 6
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# Posted: 28 Dec 2009 23:16
Reply
Hello,
I am going to start my first shift at 1:30 a.m. Ready to get the first half hour out of the way!!
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ajmoore21
Member
Joined: 20 Dec 2009
Posts: 6
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# Posted: 29 Dec 2009 03:40
Reply
Hi,
Just finished up my first shift I did not do as well as I thought I should have. I was really nervous....I've done customer service before but I guess I have to give it some time.
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luis84
Member
Joined: 28 Nov 2009
Posts: 57
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# Posted: 29 Dec 2009 08:47
Reply
marquettam don't expect them too, unfortunately they will not re-offer you training or the DR skill now.
They may however offer you a different skill, this can range from 1 month wait to an average of 12 months, some people wait longer. W*st system has no rhythm or rhyme but people seem to be convinced once you don't finish your initial skill your banned from new skills for 6 months. I am not sure if that is true.
ajmoore21 - don't sweat it! I have been a Bi-Lingual CSA and I've done elderly and disabled support which is about as hard as it gets so I walked into W*st with the "I will ace this" attitude. My first 3 shifts were train wrecks. Pure crap.
3 weeks later it's almost completely second nature. give it some time, the biggest thing is getting all the products 1 or 2 times so you know what to expect with each script and learning the system, keyboard shortcuts are weird, etc.
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ajmoore21
Member
Joined: 20 Dec 2009
Posts: 6
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# Posted: 29 Dec 2009 16:40
Reply
Thank so much luis84 Thank you for your kind words! I am glad to know that I am not the only one!!!
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luis84
Member
Joined: 28 Nov 2009
Posts: 57
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# Posted: 29 Dec 2009 17:54
Reply
hope you enjoy W*st, no reason not to!
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wife2mikejh
Member
Joined: 9 Dec 2009
Posts: 23
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# Posted: 29 Dec 2009 20:30
Reply
my first shift was awful but i've gotten better with each shift. Hang in there!
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ajmoore21
Member
Joined: 20 Dec 2009
Posts: 6
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# Posted: 29 Dec 2009 23:55
Reply
Thanks wife2mikejh
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