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CarolinaGuy1979
Member
Joined: 2 Dec 2009
Posts: 39
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# Posted: 7 Dec 2009 12:11
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I wonder on some skills they do it right then but on others you have to wait 5-7 days to get your logins plus take a 2 hrs webinar?
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luis84
Member
Joined: 28 Nov 2009
Posts: 57
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# Posted: 7 Dec 2009 12:26
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I guess, it looks like it depends on the skill. I really like DR in the sense that it is 24/7.
Hours come and go, but if you check Spectrum you can basically always find hours and work, to make the 40 weekly is no problem. The upsells are a little lame, but hey, you can make money off it, and it's part of being a CSA. Something you have to read scripts and do things you might not love, it's a good opprotunity from home, if I have to read some upsell's big deal, it doesn't bother me at all.
Then again, I have alot of CS experience in different scenario's, so maybe I am just more weathered, it might be a little scary for new comers.
Anyway, it appears the lines like GE, require webinar and more detail, etc. I think the DR line is just getting slammed and will be getting slammed and they need people fast, so they are rushing.
I also assume they don't expect many of the DR new hires to last past the Holiday's... which they probably won't.
The GE line, is not so much affected by the Holiday, so they are expecting more permanent hires.
Not to say DR is temp, it's not, it will have opportunity, just alot of people are signing up for extra holiday money and then they will quit, it's typical!
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CarolinaGuy1979
Member
Joined: 2 Dec 2009
Posts: 39
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# Posted: 7 Dec 2009 12:32
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Oh yeah Luis that makes sense I am just in a hurry to start work, I did get paid for training but it would be nice to make some more before Christmas.  But your right cause I plan on staying with GE cause I mean no upsells no taking Creditcard info ect.... all I will be doing is sending techs out to peoples homes.
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luis84
Member
Joined: 28 Nov 2009
Posts: 57
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# Posted: 7 Dec 2009 12:47
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I gotcha, and yeah the GE line sounds great actually, they have me on DR now, which I don't mind, but I hope they offer me another skill in time such as the GE line, however, the GE line is days and that doesnt work for me right now so the DR line is a blessing in the sense that I need 24/7 atleast until the end of January, after that, days would be fine... so maybe I will get offered another skill in time?
Anyway, the GE line sounds great!! Are there alot of hours available? I.E. will you be able to get your 40?
This sounds great, I am really excited about West at Home... a while back Alpine Access wanted to hire me after I did the interview and everything and I had some personal issues at the time so I ended up not taking it, I really am mad i missed that opportunity!
Anyway, west at home seems like it might be just what I want...
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CarolinaGuy1979
Member
Joined: 2 Dec 2009
Posts: 39
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# Posted: 7 Dec 2009 12:55
Reply
One of the requirements for GE was that I had to work 10-15 hrs a week or more, and I had to work every Monday, also they did not e mail me about the skill someone from HR called me which tells me they needed people.
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New2WAH
Member
Joined: 4 Dec 2009
Posts: 64
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# Posted: 7 Dec 2009 13:43
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Thanks Luis ... I will call this one on one line - go thru all that with her - then ask if I still need the Webinar. I actually have a dial in#, code and passcode for later on that... hmmm
After my DR training is when the message and a # showed up --- congrats for passing, etc.. call to set up webinar?
Are you using you real name for the calls? I was thinking of a call alias name ... not sure....lol
I'll post how it goes...
Cathy
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New2WAH
Member
Joined: 4 Dec 2009
Posts: 64
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# Posted: 7 Dec 2009 13:46
Reply
Two questions -
on the PAL tele# is it the same and you get the next one up - or are you assigned a regular ongoing pal?
Just for curiousity and dont post details that would violate - but how many products are you getting in for calls first few weeks? Are you getting the full gamit of types? the inquirys, orders, etc..?
Cathy
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luis84
Member
Joined: 28 Nov 2009
Posts: 57
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# Posted: 7 Dec 2009 13:52
Reply
Yeah it's a wide variety.
Can't post any specifics, but yes, it's always a toss-up. It appears at certain blocks time the same products appear, obviously based on commericals, etc.
The PAL # calls the PAL DESK for DR, it is several PAL and it will rotate.
And in terms of real name for calls, I do, I always say "This is Luis, How May I Help You?"
if they ask where you are, say ... "I am in a cell center in (your state)" or if you are uncomfortable with that you can say, "I am in a call center in Omaha, Nebraska".
Really depends on preference
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New2WAH
Member
Joined: 4 Dec 2009
Posts: 64
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# Posted: 7 Dec 2009 13:59
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Thanks Luis ... I am getting excited - as soon as I get a decent break - where I can get my other PC out and ready, I will call the DR one on one desk
I think I just use my name - what the heck!
PS - I also applied to Alpine 2 yrs ago and my FT got so busy at the same time, that I passed it up too! Looking at West going in should suit my schedule well right now and down the road!
back to work for me...
Cathy
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luis84
Member
Joined: 28 Nov 2009
Posts: 57
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# Posted: 7 Dec 2009 14:35
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Cathy,
I think we are on the same page! I work FT as a Bi-Lingual CSA for a HealthCare Division, and I love it, I take calls all day switching between English and Spanish, but our job is much different, no upsells, etc. It's a .... healthcare related job.
So I decided to take West as a PT, and love the idea that I can get the hours I need when I need, but once January comes, I am letting my FT go for personal reasons ( I love it to death, it's an amazing job, and my pay is fantastic) but...I have to relocate and can't stay with them, unfortunently.
However, with west, I just take my vonage box, plug it in at the new place, fire up the West software, and I am good to go. That's what makes west great to me!
I don't need but about 800 a month to survive well and pay what I need, so I think I will easily be able to do that with West.
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CarolinaGuy1979
Member
Joined: 2 Dec 2009
Posts: 39
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# Posted: 7 Dec 2009 20:50
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No logins today maybe tomorrow.
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luis84
Member
Joined: 28 Nov 2009
Posts: 57
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# Posted: 7 Dec 2009 21:44
Reply
It shouldn't be long....
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CarolinaGuy1979
Member
Joined: 2 Dec 2009
Posts: 39
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# Posted: 7 Dec 2009 22:21
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I take that back, about 30 minutes ago I checked the west site and they had my logins infact I Scheduled my first work from 3-5pm cst tomorrow, I only got 12 hrs this week but I mean I just now started working so I am guessing most hrs was already gone, next monday I did schedule me 8 full hrs but the west of the week had none but I am guessing they hadn't posted them yet.
Andy
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luis84
Member
Joined: 28 Nov 2009
Posts: 57
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# Posted: 7 Dec 2009 22:23 · Edited by: luis84
Reply
CarolineGuy, keep checking back. There were no hours available on the DR line until about 1 hour ago, now all FRI, SAT, SUN are open.
Also, under trades, there are hours avil all week.
So, basically keep checking and check under trades, you will easily get your hours.
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CarolinaGuy1979
Member
Joined: 2 Dec 2009
Posts: 39
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# Posted: 7 Dec 2009 22:30
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Yep I checked traded and outside of me working from 3-5pm cst tomorrow I also took the 7-8:30am cst from a trade.
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New2WAH
Member
Joined: 4 Dec 2009
Posts: 64
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# Posted: 7 Dec 2009 22:42
Reply
HI Guys ...
I completed my Webinar tongight and it went very well... a whole bunch of ppl did not show up for the call per role- so we only had a few of on. The PAL was very nice and helpful. We actually spent 61 mins on the call.
I set up 1:30 - 2:30am for my first hours on Sat graveyard. I am too tired tonight to set up anything else and need to get the headphones bought but I noticed the trades have opened up hours over last few hours on the spectrum and thru the week.
I think I am really going to enjoy this gig!
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New2WAH
Member
Joined: 4 Dec 2009
Posts: 64
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# Posted: 7 Dec 2009 22:43
Reply
CarolinaGuy1979: Yep I checked traded and outside of me working from 3-5pm cst tomorrow I also took the 7-8:30am cst from a trade.
CG ~
GlaD you got your log ins and got a shift to work! Good luck tomrrow!
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New2WAH
Member
Joined: 4 Dec 2009
Posts: 64
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# Posted: 7 Dec 2009 22:46
Reply
BTW - when I called for my DR one on one - they were swampped - so it worked out that the webinar was the same thing. Our PAL set us up right away and I was able to get hours immediately while still on the call!
I check back later - going to lay down for little while ...
Cathy
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CarolinaGuy1979
Member
Joined: 2 Dec 2009
Posts: 39
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# Posted: 8 Dec 2009 05:24
Reply
Well this is my first day, I will let everyone know how it went, I am nervous, I am up 2 hrs and a half before my shift cause I wanted to go over training once more, wish me luck.
Andy
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CarolinaGuy1979
Member
Joined: 2 Dec 2009
Posts: 39
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# Posted: 8 Dec 2009 07:41
Reply
And your right I had no problem finding hrs I have 20 scheduled for this week, was gonna work a few hrs on Sunday they had some green hrs that was posted about 30 minutes ago and when I went back 5 minutes later they was gone so I don't know what happened, anyways I have 20 for this week and already 8 scheduled for Monday but the rest of next week is not up yet.
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New2WAH
Member
Joined: 4 Dec 2009
Posts: 64
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# Posted: 8 Dec 2009 16:47
Reply
Let Us KNow Andy ...how it went --- you should be fine - rember we all need service calls for our stuff and you are helping those customers!!!
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New2WAH
Member
Joined: 4 Dec 2009
Posts: 64
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# Posted: 8 Dec 2009 16:51
Reply
Hey - Andy ... I was just thinking about how how many GE items there are ... so its not as much of a breeze as I was thinking. I bet they want you to troubleshoot before sending - right? Thats what I remember last service call on an appliance!
Let us know ...
Cathy
PS - I am both excited and nervous - I have FT work to do - yet I want to get my feet wet before I forget a lot!
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CarolinaGuy1979
Member
Joined: 2 Dec 2009
Posts: 39
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# Posted: 8 Dec 2009 19:14
Reply
It was bad this morning I had some from 7am-830am CST it was bad I was so nervous but I just did it again from 3-6 CST and it went great I done good this time and I am doing it again tonight 7-7:30 CST, but your right people do want is to troubleshoot and if thats the case I have to transfer them as we wont do that.
Had some crazy ones to like this lady called in this morning thinking we was 411 wanting a phone number LOL and then this afternoon a man called in wanted me to tell her what was in his new house he just bought.
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luis84
Member
Joined: 28 Nov 2009
Posts: 57
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# Posted: 8 Dec 2009 22:15
Reply
lol, thank sounds awesome! Good to hear it went well, I am ... having the same weird experience, but it's not half bad....
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New2WAH
Member
Joined: 4 Dec 2009
Posts: 64
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# Posted: 9 Dec 2009 00:37
Reply
Hi Guys ...
I got a Plantronics headset from Best Buy tonight and confirmed that I dont have any jacks on any phone from in the house.
I spent $32 and now need to get phone.
I saw a pretty good looking Plantronics set up at Walmart dot com that gets you Plantonics cordless phone with the Plantronics headset for $99 and so I ordered it. there are no reviews on at the site, so I am wondering if anyone is familar with this set here? I am hoping the battery is long lasting enough if I take a long shift...
I plan to take back the BB headset tonight, but you think I will need an extra headset? I figured why notet the matching components?
Cathy
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New2WAH
Member
Joined: 4 Dec 2009
Posts: 64
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# Posted: 9 Dec 2009 00:39
Reply
CarolinaGuy1979: Had some crazy ones to like this lady called in this morning thinking we was 411 wanting a phone number LOL and then this afternoon a man called in wanted me to tell her what was in his new house he just bought
OMG ... I can't wait ... really hoping I don't forget everything by the time I start..
Cathy
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luis84
Member
Joined: 28 Nov 2009
Posts: 57
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# Posted: 9 Dec 2009 09:27
Reply
I bought a 39.99 dollar ATT corded phone from Radioshack, and a 19.99 plantronics headset from Staples.
The setup sounds great and just as good as my FT job headset setup which, I am sure costa whole lot more than 59.99.
I'd recommend this too anyone interested.
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New2WAH
Member
Joined: 4 Dec 2009
Posts: 64
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# Posted: 9 Dec 2009 12:40
Reply
Hey Luis ... Thanks for the phone/headset information!
I was trying to find the ADE area to check ut the PKBs ... I totally forgot and cant find how to get there. Can you send me a PM on this? or post if it is something you can only get into during a shift? I am trying to go in and look around a bit ahead of taking a random shift once I get my set and get brave enough to pick up a trade..
Cathy
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luis84
Member
Joined: 28 Nov 2009
Posts: 57
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# Posted: 9 Dec 2009 16:59
Reply
To get into the PKB's you login to the west at home Gateway, which I assume you have downloaded, if not login to Westathome.net, goto Support, Downloads and Install it.
Then, login and on the right pane it will say DR and have a drop down, there is a tab for product knowledge, click it and it will take you to the PKB's.
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New2WAH
Member
Joined: 4 Dec 2009
Posts: 64
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# Posted: 9 Dec 2009 19:01
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Hi Luis ..
that is right ... the gateway!
I am signed up for a shift at 9:30 - 10 and again at 11:30 to 12 tonight ...
I will let you how it goes .. gonna do some review now
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