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angiedbc456
Member
Joined: 3 Dec 2008
Posts: 30
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# Posted: 20 May 2009 21:24
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Anyone that got the invite, or did the training, o the webby please post your answers here If you like to Thanks
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Angela Barnett
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sparehair
Member
Joined: 17 May 2009
Posts: 9
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# Posted: 21 May 2009 07:59
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Hi angie, not sure what skill that is, what does it entail in the description as to what you wlll be doing. i have c*t* and is currently looking for a stress free new skill.
tks
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angiedbc456
Member
Joined: 3 Dec 2008
Posts: 30
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# Posted: 21 May 2009 11:43
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To spaehair i did find out about the skill. The training was quick and what we as do is set up trouble tickets for business that call. So i seems that its easy work, seems like its stress free but really will not know until we start taking calls on May 24,25,26 or June 2. And the name of the new skill is Avaya TRW General Business
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Angela Barnett
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angiedbc456
Member
Joined: 3 Dec 2008
Posts: 30
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# Posted: 21 May 2009 11:44
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I am sorry for misspelling your name sparehair
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Angela Barnett
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vagabond
Member
Joined: 11 Apr 2008
Posts: 193
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# Posted: 21 May 2009 12:29
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I just go offered that skill. Is anyone working it? what is it like?
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angiedbc456
Member
Joined: 3 Dec 2008
Posts: 30
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# Posted: 21 May 2009 16:11
Reply
No one is woking it yet we will not be active until May 24,26, or june 2 the lady that did the webby on yeserday went over the material so fast. The webby is only 30 mins long. What we as agents will be doing is trouble tickets for business that is what the work will be. I hope this is helpful vagabond
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Angela Barnett
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vagabond
Member
Joined: 11 Apr 2008
Posts: 193
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# Posted: 21 May 2009 17:49
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Thanks, I was wondering if I did the training how long it would be before the webinar and then how long before you started working. Also, do you have to wait on your logins as with some other skills?
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Nikkbunny
Member
Joined: 11 Feb 2009
Posts: 51
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# Posted: 21 May 2009 19:59
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I just got the invite for this skill today....hope this is less stress than c*t*........yay good luck everyone!
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angiedbc456
Member
Joined: 3 Dec 2008
Posts: 30
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# Posted: 21 May 2009 20:47
Reply
To Vagabond
I completed the training on May 18,09 i had the times emailed to me the same day for the webby. And we will not be able to take calls until May 24,25,26 or June 2. And as for the logins they are automatically put into the system, she told us once we see the hours in spectrum then we are able to start taking calls and setting our schedule she did tell us to work 30min intervals to get use to the system don't over do it with alot of hours. She said once we are comfortable then we can work as much as we want to.
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Angela Barnett
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vagabond
Member
Joined: 11 Apr 2008
Posts: 193
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# Posted: 22 May 2009 02:11
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angiedbc456,
Thanks so much. This sounds like a really good skill, I guess we will all find out together.
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angiedbc456
Member
Joined: 3 Dec 2008
Posts: 30
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# Posted: 22 May 2009 05:53
Reply
Your welcome if i find out anything else i will pass the information along to .
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Angela Barnett
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tucker6
Member
Joined: 17 Feb 2008
Posts: 14
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# Posted: 24 May 2009 21:22
Reply
I did the training and finished the webinar today. This will be the first time I have taken calls. I'm a little nervous, but I think I can make it.
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angiedbc456
Member
Joined: 3 Dec 2008
Posts: 30
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# Posted: 25 May 2009 07:56
Reply
To Tucker6
You can do it! I guess its easy for me cause i use to work at a call center taking calls for eight hours a day. But you can do it
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Angela Barnett
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tucker6
Member
Joined: 17 Feb 2008
Posts: 14
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# Posted: 25 May 2009 15:01
Reply
Thanks, Angiedbc456.
I appreciate the vote of confidence!! I'm ready to start!!!
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angiedbc456
Member
Joined: 3 Dec 2008
Posts: 30
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# Posted: 25 May 2009 18:09
Reply
Yeah i am to are there any hours posted yet i haven't seen any. Your welcome i tried to boost your confidence we have to work together on this project.
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Angela Barnett
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vagabond
Member
Joined: 11 Apr 2008
Posts: 193
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# Posted: 25 May 2009 18:41
Reply
Ok so I finished the training and I called a pal and she said there is a webinar tomorrow at 2pm she took my emails address and said she would send me the info. So far no e-mail, when should I expect it ? should I call back?
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angiedbc456
Member
Joined: 3 Dec 2008
Posts: 30
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# Posted: 25 May 2009 21:24
Reply
Just keep checking your email address and the west urgent message board mine came in a email. So if you have to keep calling them and don't give up. If i see anything then i will let you know
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Angela Barnett
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tucker6
Member
Joined: 17 Feb 2008
Posts: 14
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# Posted: 26 May 2009 22:34
Reply
Ok, so my status was updated to active for the skill and I have spectrum as an option (which I didn't before), but there are no hours. Does anyone know if this means they are all gone or have yet to be posted? Thanks guys!!
**I'm a newbie
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vagabond
Member
Joined: 11 Apr 2008
Posts: 193
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# Posted: 26 May 2009 23:09
Reply
They said in the webinar I attended today that they are hoping for a start up date of June 2nd to keep watching for hours as they could be posted the night before. That is for the ERS version there are two lines for this skill I believe the other is general office or perhaps GRS.
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tucker6
Member
Joined: 17 Feb 2008
Posts: 14
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# Posted: 27 May 2009 09:40
Reply
Thanks for the info. I will be on the ERS version.
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angiedbc456
Member
Joined: 3 Dec 2008
Posts: 30
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# Posted: 27 May 2009 09:55
Reply
Do anyone know about the TRW General Business side of Avaya like the hours that we will be working or when will they post hours
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Angela Barnett
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Nikkbunny
Member
Joined: 11 Feb 2009
Posts: 51
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# Posted: 28 May 2009 15:22
Reply
The hours are Monday-Sunday 7 am-8pm CST. The P*L I spoke to said that as far as any posting of hours they will know about thirty minutes before it is going to happen.
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angiedbc456
Member
Joined: 3 Dec 2008
Posts: 30
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# Posted: 28 May 2009 18:03
Reply
To Nikkbunny
On West website in the posting that you read about the description of the job that they sent out. It said that there operation hours are Mon-Sun from 7am-8pm cst unless they are doing some false advertisment of job description.
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Angela Barnett
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vagabond
Member
Joined: 11 Apr 2008
Posts: 193
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# Posted: 28 May 2009 18:53
Reply
I don't think they really know anything for sure yet because they have not done this skill before. The pals are almost as lost as we are.
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angiedbc456
Member
Joined: 3 Dec 2008
Posts: 30
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# Posted: 28 May 2009 19:07
Reply
Well look like we are on our own if they are lost and they are the people we have to called and ask questions about the Avaya skill then they do not need to be a pal.
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Angela Barnett
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vagabond
Member
Joined: 11 Apr 2008
Posts: 193
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# Posted: 28 May 2009 20:24
Reply
It will all work out, just don't be surprised if you get several different answers in the beginning at least. Look at it this way, they can't say you are doing something wrong if they never told you how.
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2athome
Member
Joined: 2 Jan 2009
Posts: 30
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# Posted: 29 May 2009 07:01
Reply
To Vagabond - unfortunately the P*Ls don't know much about the C*t* line either but they tell you anything, even if it's wrong, and you will still get dinged for it. They aere STILL giving out oncorrect info to agents. It might not be as bad for the av*y* skill because there can't be more crap than c*t* has for P*Ls to screw up.
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2athome
Member
Joined: 2 Jan 2009
Posts: 30
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# Posted: 29 May 2009 07:03
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oops! They give out incorrect info.
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angiedbc456
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Joined: 3 Dec 2008
Posts: 30
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# Posted: 29 May 2009 07:29
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To Vagabond
I agree with you on that cause if they really knew what they were talking about then we would have a better off job
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Angela Barnett
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dreamwalker
Member
Joined: 20 May 2009
Posts: 10
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# Posted: 4 Jun 2009 17:20
Reply
Lots of miscommunication & computer problems in the month of May - Mercury was retrograde. Mercury was the God of Communication - hence when it is retrograde - major lost information.
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