| Author |
Message |
shortylow2008
Member
Joined: 30 Nov 2008
Posts: 18
|
# Posted: 7 Jan 2009 09:37
Reply
Hello,
Has anyone had experience working the Live Nation skill with west. I just signed up for the skill and was wondering how it was.
Thanks
|
Rosie1
Member
Joined: 19 Nov 2008
Posts: 108
|
# Posted: 7 Jan 2009 09:48
Reply
I think this is a new skill..seems like it would be fun I was just reading about it on their website the other day.
__________________
|
momof3boys
Member
Joined: 26 Oct 2008
Posts: 31
|
# Posted: 7 Jan 2009 11:04
Reply
shortylow2008, I was wondering...how many skills do you work? I noticed you mentioned DR earlier..how did you get offered other skills? I don't mind working DR but I would really like to have some other skills to choose from too. I cant seem to get straight answer from W*st. Just that it is based on client need. I noticed that some people got other skills by resigning and some not, I don't want to resign from DR just want other options..any suggestions would be great.
|
chitwndt
Member
Joined: 3 Jan 2009
Posts: 5
|
# Posted: 7 Jan 2009 13:27
Reply
Shorty,
I am new to West and have been working LN for 2 weeks now. It is great, but it's SOOOO hard to get hours! I have to stalk the website. I would love to meet others working on this skill. I was happy to see someone finally say something about it. I haven't had many calls, but you get paid either way - so it's ok.
|
shortylow2008
Member
Joined: 30 Nov 2008
Posts: 18
|
# Posted: 7 Jan 2009 18:00
Reply
I work DR. I was just offered the Live Nation Skill today and accepted it. I start training tomorrow. I like DR ok, I just don't like the whole short read thing. I think they should increase the short read percentage to 50% or less or at least put the option to mark that the customer does not want to hear anymore offers on all of the APO's. You should not get a short read if the customer is telling you they don't want to hear anything else, they just want what they called for. It's seems crazy to me that if they say no to one APO that they have more after that.
I've always wondered what we get out of getting people to take the APO"s besides meeting our APO goal. I don't see where it brings anymore $$$$ to you. I also wish they would let you know all the products that have commission on them.
Once I start training on Live Nation. I will let everyone know how it's going.
|
momof3boys
Member
Joined: 26 Oct 2008
Posts: 31
|
# Posted: 7 Jan 2009 18:31
Reply
Yes those are the things I also don't like about DR. I actually got a step 1 PIN in december for short reads..I was at 20.7% for the week..it is very frustrating to get 100% on ALL feedbacks but coachings/PINS for short reads.
The commission products are listed but honestly I"ve been working DR since Aug and have never processed a call for one. How long have you worked DR before you got offered another skill and did you do anything special to get offered another skill?
|
shortylow2008
Member
Joined: 30 Nov 2008
Posts: 18
|
# Posted: 8 Jan 2009 06:20
Reply
I have been working for them since Aug 2008 also. No i didn't do anything that I'm aware of to get the additional skill offer. My stats are good and my short read is below 10% right now so that may be it. I was lucky and ended up with 5 APO's within a week. As far as commission I think i earned .50 cent once since I've been working for them. I know I just made at least 3 big sells for them also in the past week, so I'm waiting to see how this works out. They are not listed on the commission list but I can't believe that the ones they show on the news page are all that there are. Will let you know.
|
shortylow2008
Member
Joined: 30 Nov 2008
Posts: 18
|
# Posted: 8 Jan 2009 19:11
Reply
I'm just glad to have the offer of another skill. I start the training tonight. I will be good to be able to switch between LN and DR.
|
chitwndt
Member
Joined: 3 Jan 2009
Posts: 5
|
# Posted: 9 Jan 2009 00:28
Reply
You are lucky to have both at least. I only have the 1 skill and am making no $$ because there are too many people and not enough hours. I hope I get offered another skill one day! I was offered DR, Halo, and LN at the beginning and chose LN because it was 24hrs and I didn't want the hassel of DR.
|
momof3boys
Member
Joined: 26 Oct 2008
Posts: 31
|
# Posted: 9 Jan 2009 08:58
Reply
Yes I am not sure how they determine who gets another skill..I see lots of people on here wanting another skill or who have resigned and are waiting months to be offered a new skill and then others who seem to be offered 3 and 4 skills at once. I guess I will just do my best at meeting all my goals and hope I too get offered another skill. I find it hard to make above min wage on DR because I work nights and I see other skills that pay up to $13.50/hr..would be nice to have a skill with a little more money 
Good luck to you chitwndt
|
leejones
Member
Joined: 8 Jan 2009
Posts: 2
|
# Posted: 9 Jan 2009 11:26
Reply
I've been with West since 2006, most recently I worked on DR and EPIQ. After EPIQ got shut down, I really didn't work much at all, because I too hate DR. The pay isn't worth the hassle and I hate upsells. Last week EPIQ got reopened. With EPIQ, I have to literally hold my computer hostage all day to pick up trades. It works you just have to be really fast and constantly refresh spectrum. I love EPIQ and I'm make about $14.76 per hour. For those of you who don't know EPIQ is the converter box coupon request. I am assuming we won't be doing this skill much longer and I haven't been offered a new skill in over a year, so I resigned from DR on yesterday. It was a risk because I wasnt sure if I had to be on DR to stay on EPIQ. Apparently P*ls don't now much about skills and skill conflicts because he told me I had to do both. I resigned anyway and thank God I'm still active on EPIQ. If I finish the week on without trading any hours I should clear over $500. Thats pretty doggon good. I just hope I get offered a new skill before EPIQ is over. Really no one knows the criteria for skill offers. They say based on need but thats not true being they've added new skills like Directv and Lenscrafters and Live Nation within the past year. I haven't been offered any. You would think they would offer to the employees who have more seniority. That seems fair right?
|
chitwndt
Member
Joined: 3 Jan 2009
Posts: 5
|
# Posted: 9 Jan 2009 19:35
Reply
Thanks, "mom". I'll let you know if I figure it out. I'm sure since I'm new it's gonna be a long time. We'll see. I'm just happy to have pocket money for now and a job I can do my homework at since I'm a student and mom of a 2-year-old.
|
shortylow2008
Member
Joined: 30 Nov 2008
Posts: 18
|
# Posted: 10 Jan 2009 00:03
Reply
Well, I can deal with DR, I have been able to manage to at least get hours through DR. I hope to make more through LN. I don't know what the rate per talk min is yet. The training so far is fairly simple, I've been taking notes on it. Although I hate the upsell and APO aspect of DR, I'm going to hang in there with it for now. If I see where I make more through LN I will do more of it if possible but keep my 4 hrs per mth with DR to stay active. I need the extra income. I have a full time job so most of my West work is done at night on the week days and weekends.
Well hopefully you will get offered a new skill before the other runs out.
|
momof3boys
Member
Joined: 26 Oct 2008
Posts: 31
|
# Posted: 10 Jan 2009 11:16
Reply
Yes I too can deal with DR I would just like something else to mix it up and to earn a little more.. I only work about 15-20hrs a week because I have to work at night. I'm a stay at home mom and don't have any quiet time until the evening, and the call volume is uusally slower at night on DR, I don't usually have a hard time getting hours..but would like the option of a skill that pays a little more. Guess I'll just keep doing DR until something else comes up..good luck to everyone..
|
shortylow2008
Member
Joined: 30 Nov 2008
Posts: 18
|
# Posted: 10 Jan 2009 16:25
Reply
Does LN pay more per min than DR ? If you don't mind me asking. The only thing they have showing now is the training pay. How long did you take to complete the training ? I'm trying to work mine between my DR schedule. I really would like to do as many hours training this weekend to have more hours to wrap up my two weeks for my next check.
|
chitwndt
Member
Joined: 3 Jan 2009
Posts: 5
|
# Posted: 12 Jan 2009 11:30
Reply
I trained in 2-3 hours for LN. It pays $8/hr. Good luck getting hours, though.
|
chitwndt
Member
Joined: 3 Jan 2009
Posts: 5
|
# Posted: 12 Jan 2009 13:28
Reply
Speaking of, does anyone know if they put hours our yet for Friday? I'm thinking I missed it...
|
tacomama_83
Member
Joined: 17 Jan 2009
Posts: 3
|
# Posted: 17 Jan 2009 10:12
Reply
I love Live Nation so much better than working DR. But it's like everyone is saying hours and hard to get unless you happen to catch it when it opens up.
|
LadyPzaz
Member
Joined: 13 Jan 2009
Posts: 38
|
# Posted: 17 Jan 2009 11:27 · Edited by: LadyPzaz
Reply
Hi "Mom"! I, too, would love something in addition to DR...although, for the past couple of days, I have been getting alot of different kinds of calls...ones that just need info on a product or service, or a mail reporting line, etc....very easy and fun!
And, just got my first official compliment today so I'll be listed in the Hall of Fame on Monday!  I contacted a PAL and then conferenced the caller in and he told her about the great customer service he just received! WOOHOO!!
Anyway, DR is fine - I am getting hours and love picking up extra shifts at the last minute! I usually take very short shifts so I am not overwhelmed and exhausted and do love the ones where you can just put an X in the box and not read anything else when they get frustrated and don't want to hear anymore! LOL
Also, good luck to those getting new skills - way to go!!
Hugs,
__________________
|
tacomama_83
Member
Joined: 17 Jan 2009
Posts: 3
|
# Posted: 18 Jan 2009 16:08
Reply
Hello Patty Yeah I liked those scripts where you could move on and not read anything else when they get frustrated. But I got in trouble for using it too much. To me the callers was definetly frustrated but not obviously enough for West. Anywho just be careful not to get bad feedback and using that button.
|
tacomama_83
Member
Joined: 17 Jan 2009
Posts: 3
|
# Posted: 18 Jan 2009 16:10
Reply
Can anyone tell when and if the scheduled opened for the 19th to the 25th with Live Nation. I hope I hadn't missed it!
|
alainasmom
Member
Joined: 17 Jan 2009
Posts: 17
|
# Posted: 18 Jan 2009 19:58
Reply
I don't think it came out yet. At least I hope not.  I just started on Saturday and that was the only day I could get hours for. I hope it doesn't stay like this, or at least maybe I could get another skill offered. I was so excited to get hired, but now I am feeling very disappointed at the lack of hours. I want to work, ya know, not just stalk Spectrum. Can anyone tell me when the hours usually open up? Has anyone worked any other day but Saturday? Sorry for sounding like Negative Nancy but I'm just a little frustrated. Good luck to all working this skill, I think we're gonna need it.
|
shortylow2008
Member
Joined: 30 Nov 2008
Posts: 18
|
# Posted: 19 Jan 2009 08:23
Reply
Yes I like the white scripting also, I usually will bypass some of it but still offer the rush delivery for and things like that, or at least read a few and then bypass the rest if they say they only want what they called for. Your right what we hear as the customer being fustrated is not what West hears. I thnk they would make a lot more sales if they just agreed when the customer says I only want the orginal offer to let it be just the orginal offer. I wish more hours would come up for LN, I'm keeping Dr but would like to work more LN than DR if possible.
|
HeatherOliver
Member
Joined: 20 Jan 2009
Posts: 8
|
# Posted: 20 Jan 2009 19:25
Reply
Hi everyone I am very new to this but I am not new to Wes*. I have been working with them for about a year. I did work for DR and this was in MArch of 2008 and I can honestly say I only worked for 6 hours total and until recently I received an email about Liv* Natio*. I got hired with them and now working with them. I dont work for Dr and havent in about 10 months and I am still active on there. I wont and never will work for DR. I just didnt like it. I got real nervous and the funny thing is you never meet these people..Ugghhh I dont know why. Anywho I just found it very interesting to talk to other people that work for LN. If anyone ever wants to talk, please reply.
|
HeatherOliver
Member
Joined: 20 Jan 2009
Posts: 8
|
# Posted: 21 Jan 2009 09:31
Reply
Hi does anyone know if they have let out the hours for LN?? I know they did for Monday but I have been stalking the Spectrum all day Monday and all day Tuesday..And now we are on Wednesday..If anyone knows anything, please let me know. Thank you
|
alainasmom
Member
Joined: 17 Jan 2009
Posts: 17
|
# Posted: 21 Jan 2009 11:12
Reply
Hi Heather, I know I have talked to people on here who have hours for the week. I am so confused by the way hours come out for LN. I don't really think there is any method to the madness, lol. It gets pretty frustrating. I only have hours for Saturday this week, because I didn't realize you had to sit there and refresh Spectrum every five secs to get any hours until it was too late. I have only been with Wes* for a few days. Hopefully I can grab some for next week when they first come out, if I can figure out when that happens. Good luck to you in the quest for hours!
|
HeatherOliver
Member
Joined: 20 Jan 2009
Posts: 8
|
# Posted: 21 Jan 2009 11:31
Reply
Hi Alaina its good to know there is someone to talk to from LN. I only have hours for Saturday as well I was able to pick up 1.5 hrs for earlier this morning. But thats about it..As far as next weeks hours go, from what I've seen they have posted Monday 1/26 and I was able to catch it when they let them out so I scheduled 7.5 hrs for the day!! Yayy...lol Anyway I am going to need to drop my hours from 12:00-2:00 for this Saturday. Let me know if you have seen any hours go out for LN for next week!!
|
LeeAnn1969
Member
Joined: 18 Jan 2009
Posts: 9
|
# Posted: 21 Jan 2009 11:59
Reply
Hi Heather,
I work for LN, and I love it, when I can get hours. It's really awful, I think they hired too many people, because hours are few and far between. I have 12 hours for this week, most on Saturday, I have not seen next weeks schedule posted yet, I probably missed it, who knows, I don't think the quick hurry click and choose method is very good, I think it's too hard.
|
HeatherOliver
Member
Joined: 20 Jan 2009
Posts: 8
|
# Posted: 21 Jan 2009 12:06
Reply
Hiii LeeAnn yay I know someone else now..lol I wish I had more hours for this week. This job is the easiest on earth!! I can watch tv, eat, while i'm working since we only get like 3 calls in like 2 hours..lol. It actually seems too good to be true. I am scared that they are paying more people to work than actually selling tickets and let go of people or of the actual LN line. I really hope its here to stay like DR. The hours for Monday of next week have been posted and all taken but I havent seen for the rest of the week. I hate stalking this thing, I feel like I have no Life..lol
|
alainasmom
Member
Joined: 17 Jan 2009
Posts: 17
|
# Posted: 21 Jan 2009 12:08
Reply
That's great about Monday, did it just come out today? I will let you know if I see anything for next week, I swear it's like a battle just to get paid $8 an hour, lol. I think I spend more time sitting in front of Spectrum than actually working!
|
(?)
