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fluffycakes
Member
Joined: 25 Feb 2009
Posts: 1
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# Posted: 9 Mar 2009 11:43
Reply
I am currently in training for the DTV and am going through the modules. I am concerned that I may not finish my training in time being I still have about 3 more modules to go. I did not realize some of modules are somewhat lengthy. I do not want to rush through the modules, take the test, and fail it you know. I will try to finish as many modules as I can before my ending time which is tomorrow night 3/10/2009. I still have over 15 hours remaining in training that last time I checked.
I read somewhere on the West WAJ website that you have to notify a PAL via email or phone to request an extension provided you still have time remaining in your training but there are no guarantees. I am somewhat concerned about this. I try to go through these modules but they are so long and time consuming.
I receive those timeout ever so often when I am on their website and I am constantly refreshing the screening every so many minutes which I find irritating.
Has anyone else completely finished the DTV training or not finished before the deadline had to request an extension? Any information or advice would be appreciated.
[Post edited. Bold removed - Admin]
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1unclemel
Member
Joined: 28 Feb 2009
Posts: 8
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# Posted: 20 Mar 2009 05:51
Reply
Hi all..
I finished onboard traing and the webenar and will be going into ACE...What is that comprised of...Is it similat to onboard training?
Thanks in advance for your help..
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NSXV70
Member
Joined: 25 Mar 2009
Posts: 1
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# Posted: 25 Mar 2009 10:59
Reply
Here's the problems I have and issues I would like to see resolved with Directv:
� Let us train in RIO before we have to actually work in the application so we KNOW WHAT WE'RE DOING when we get on the phones.
� Get some software that doesn't freeze up, give error codes, and that works correctly.
� Get some PALs that know what they're doing that don't mind helping us out.
� Get some PALs that can answer the phone within the first 10 minutes that you call.
� I asked a PAL if I could put her on the line with myself and the customer and she said NO - you have to figure it out yourself. I don't consider that "helping." The customer asked me NOT to put him on hold again and eventually hung up.
� There has got to be a better way than putting the customer on hold for 10-20 minutes to look up and answer or get a PAL that gives you a half-wit answer or part of an answer like they are enjoying seeing you struggle. Customers are hanging up because they are getting sick of being put on hold!
� Suggestion - give us some support that can actually get on the line with us so that we can either watch and learn from them or they can speak to us and the customer together. It would make for a better learning environment.
� We should be able to log in for work at least 20 minutes early so we can bypass all the login errors and frozen screens and log on at the time we are actually supposed to start working.
� Give us something to reference besides DORIS. I follow directions and half the time it doesn't work. It's too hard to reference and takes too long.
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Carolinafan79
Member
Joined: 10 Oct 2008
Posts: 9
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# Posted: 25 Mar 2009 14:07
Reply
I had to call Directv today to make some changes to my account and I kid you not the guy that worked there had to be working from home, because someone came in and while I was still on the line he was talking to this person and told them he hadn't got up long ago, now I don't work for Directv but isn't that agaist the rules?
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joeboxer337
Member
Joined: 2 Dec 2008
Posts: 45
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# Posted: 25 Mar 2009 15:06
Reply
maybe he lives close to the call center?...who knows...
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TabathaL
Member
Joined: 25 Jan 2009
Posts: 33
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# Posted: 27 Mar 2009 13:32
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Hi all, just wanted to give you a update. I have not worked in over a month, from Feb. 18th til now which is March 27th. I have called and called this entire time to get my logins fixed. And can you all guess what has happened? No one has fixed it or told me me when it will be fixed. I have stayed on the phone for hours trying to get it fixed, that doesn't seem to work. I have called in after every shift to see why it can't be fixed and no one seems to know the correct answer. My team leader assured me that it would be fixed and said they would call me back to let me know what's going on, no phone call has ever been received. Not only have they wasted my time, but they don't really know what they are doing in my opinion. I hope everyone else is having no problems.
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Magnolia85
Member
Joined: 28 Mar 2009
Posts: 1
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# Posted: 28 Mar 2009 00:43
Reply
Hello all! Just completed the ace webinar today. I hope it goes smoothly from here.
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slclem23
Member
Joined: 4 Feb 2009
Posts: 5
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# Posted: 30 Mar 2009 19:21
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Is it just me or does ACE seem at lot more overwhelming then Onboarding? Seems like tons more information to retain.
__________________
Stacy
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1unclemel
Member
Joined: 28 Feb 2009
Posts: 8
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# Posted: 31 Mar 2009 09:25
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Hi Stacy....
I am just finishing my second ace module and it does seem much more intense...Hope it gets easier...How are you doing with ace?
Mel
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slclem23
Member
Joined: 4 Feb 2009
Posts: 5
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# Posted: 31 Mar 2009 14:46
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Mel
That second module is kicking my butt!! I've already spent 23 hours between the two modules and I've not even completed two completely. I'll probably be spendimg a lot of time on training off the clock.
__________________
Stacy
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1unclemel
Member
Joined: 28 Feb 2009
Posts: 8
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# Posted: 31 Mar 2009 15:14
Reply
I am right with you in the same exact spot...I really worry about how to remember ALL of this and take the test....This is really tough.....
Mel
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sungal
Member
Joined: 19 Jan 2009
Posts: 10
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# Posted: 1 Apr 2009 01:42
Reply
my favorite is the pretty much weekly inability to log in whatsoever to rio/citrix for some error or another. or get booted out mid-call and never get back in. and the 2+ hour series of pulling your hair out on hold to pals and tech that ensue. then finally finishing out the remainder of your shift, only to have to call back (to such a lovely bunch) in afterwards to request ET. maybe if you're lucky, someone will actually do their job and accurately apply the ET. either way, all those glitches add up to a whole lot of hours overall we aren't getting paid, although still on the phones. time is money, but not with this job i guess!
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Buckwheat
Member
Joined: 7 Jan 2009
Posts: 42
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# Posted: 1 Apr 2009 13:40
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Hey all,
Well looks like I am going to through in the towel on DIRECTV. I dont know whats going on with my account but it seems no one can help me with my issues. I work 8 hours and only get paid for 4 or 5 hours my supp training is all hosed up..none of it shows up and I have reported it numerous times with no results. To me it looks like they dont have a clue as to what they are doing. Way to many systems issues..no updates on any of the problems..much to long hold times. Seems they care more about the customer issues than there own employee issues.
Just tired of spending my own time trying to get some help. I am going to try to find something else.
Buck
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lisam06
Member
Joined: 8 Apr 2009
Posts: 2
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# Posted: 8 Apr 2009 19:10
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I completely agree. I finally resigned from my D*r*ct* skill today just because it was so tough to get going.
I would like to get another skill, but it sounds like a difficult thing to get access to.
Does anyone have any suggestions on a work at home position working evenings or weekends that might be hiring new people now?
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lynnathome
Member
Joined: 3 Apr 2009
Posts: 5
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# Posted: 13 Apr 2009 20:24
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OMG, I'm on training now, and My training expired at 4/13/09 at 12:00AM, which would have been 11:59 Sunday Night, I was on here earlier scheduling my training to complete tonight, i WONDER WHY THEY WOULD SCHEDULE TO FINISH ON THE HOLIDAY !
__________________
Veronica Farbes
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lynnathome
Member
Joined: 3 Apr 2009
Posts: 5
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# Posted: 13 Apr 2009 20:53
Reply
OMG, On hold for about 25 minutes but Jenny came to my rescue, to reset my last module.
there is a Drectv angel !
__________________
Veronica Farbes
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TabathaL
Member
Joined: 25 Jan 2009
Posts: 33
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# Posted: 17 Apr 2009 22:24
Reply
Well I resigned from Directv and I know it might be a while before anything else comes along. But the Directv was not what it turned out to be.
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lynnathome
Member
Joined: 3 Apr 2009
Posts: 5
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# Posted: 17 Apr 2009 22:27
Reply
OMG ther eare unable to reset to complete my training, it might be for the best !
__________________
Veronica Farbes
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Buckwheat
Member
Joined: 7 Jan 2009
Posts: 42
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# Posted: 18 Apr 2009 01:27
Reply
TabathaL: Well I resigned from Directv and I know it might be a while before anything else comes along. But the Directv was not what it turned out to be.
Sorry to hear that you had to resign. I dont have a problem with the job my issues is with my team leader. She really has been no help to me at all and I wish i could get someone else. My pay issues have been resolved to the point that I now know how to get my correct hours paid on time. Apparently they have a problem in payroll and you need to watch you pay on a daily basis. Just keep a real close watch on the hours you work and make sure your getting paid for those hours. They have some really good PALS and some that dont have a clue and some that have attitudes. If you monitor the chat between calls you can tell who know how to properly help people from the ones that dont. They call the PALS supervisors but I think the better word for them would be agent support. They have absolutely no supervision skills what so ever.
They have a major lack of communications of system issues. Earlier this week alot of people could not login to ADE..you would think they wold send out a email making the agents area of the issue but no such communications at all..could not even reach a pal on the phone or the live chat..wait times for up to two hours just to talk to a live person.
I am going to stick with it as long as I get paid for the hours I work and I start to see some improvement in support. I use doris as much as I can to find my answers to avoid using chat and when I have to use the chat I keep looking in doris until I find my answer.
Directv is making some good changes in RIO such as the new add/change services which makes changing programing alot easier.
Those of you that dont like West try www.convergys.com
Buck
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ssaspriina
Member
Joined: 16 Jan 2009
Posts: 3
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# Posted: 26 Apr 2009 18:26
Reply
Tabatha, I am so sorry to hear that you resigned. I myself have been having this same issue since back in February as well, and it is still ongoing. I've been able to work some days, but it does take 20+ minutes for any of my systems to load, and I had to get all my login information to log in manually. I called in today, just finally frustrated and fed up about it, and was told to call in and ask for Dave something or other tomorrow morning, apparently he'll have a better idea of whether or not they can fix it. Good luck with whatever work you go onto next.
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TabathaL
Member
Joined: 25 Jan 2009
Posts: 33
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# Posted: 28 Apr 2009 10:18
Reply
Thanks SSaspriina. I hope that you get more help than I did. My problems began on Feb 17th and they kept telling me to call in everyday to see if they could fix the problems. Well after about 2 months of that I got tired of the run around. I would think it being their systems they would know how to correct the errors, but I guess not since mine was never fixed. I hope things get worked out and you do well in this job.
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sungal
Member
Joined: 19 Jan 2009
Posts: 10
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# Posted: 29 Apr 2009 14:17
Reply
buck, i am behind you 100%. i could get catty and really go into details on my feelings about the PALS but, i digress. i want to ask you, if you could please let me know exactly whom to contact regarding discrepancy in pay/hours. i am starting to see an unacceptable pattern of my actual 'login/paid hours' versus 'scheduled hours'. i work over my hours, if anything, so it makes no sense. funny thing is, this is the first week in as long as i can remember where my ade & rio actually have NOT been a nightmare, so i would think that my login hours would be accurate. anyhow, not going to put up with nearly an hour loss of pay each day, period. please point me in the right direc! thank you!!
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Buckwheat
Member
Joined: 7 Jan 2009
Posts: 42
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# Posted: 29 Apr 2009 16:51
Reply
sungal: i want to ask you, if you could please let me know exactly whom to contact regarding discrepancy in pay/hours. i am starting to see an unacceptable pattern of my actual 'login/paid hours' versus 'scheduled hours'. i work over my hours, if anything, so it makes no sense. funny thing is, this is the first week in as long as i can remember where my ade & rio actually have NOT been a nightmare, so i would think that my login hours would be accurate. anyhow, not going to put up with nearly an hour loss of pay each day, period. please point me in the right direc! thank you!!
Okay here is what you have to do. Go to the support page and make sur that youy login so create your login if you have not done so already. Then you want to submit a question to Directv and the topic is payment dispute. Then here is a example of what to submit in the message.
Here is my pay dispute.
2/24 worked 8.5 hours and only paid for 4.9 hour
2/26 worked 8.5 hours and only paid for 4.08 hours
2/27 worked 8.5 hours and only paid for 4.91 hours
2/28 worked 8.5 hours and only paid for 6.45 hours
I get the info from my home page on on the payment details for each day that I work. I work 8 hours each day so that comes out to 480 minutes. Then I look at what the paid me for the day for example if I only got paid 250 minutes which is only 4.1 hours if you divide 250 by 60. Then they owe me 3.9 hours of pay for that day. Always check you pay details the next day after you work. I was told that they have a problem in payroll and you should check this each day.
So If you submit this each day if you have any discrepencies they will add it to your pay the next day under the other column. The key is submitting the pay dispute asap if you want to make sure you get it on your next pay check. You must be logged into the support page for this to work. You should get a response back from payroll the next day. If this does not make sense then PM me and I can call you to explain better.
Buck
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Nithya1
Member
Joined: 13 Jun 2009
Posts: 1
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# Posted: 13 Jun 2009 02:28
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Hi, Im new to the site. I would like to know where are some up to date forms were you all chat regarding West At Home?? I just finished my onboarding webinar today and Im to start the Ace training monday. Im really nervus and I feel like I didnt do so well on the webinar today! :/ But its crazy I did GREAT on the test! I failed my very last test made a 60, re done it and made a 90... Thank you all! I hope to start chatting with you all!
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Nithya Klin
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Buckwheat
Member
Joined: 7 Jan 2009
Posts: 42
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# Posted: 13 Jul 2009 15:56
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Is everyone to busy working to post in here anymore? what happened to everyone?
buckwheat
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lakewoodgirl
Member
Joined: 30 Nov 2008
Posts: 28
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# Posted: 14 Jul 2009 15:56
Reply
I think alot of people have went to workplacelikehome.com
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tinascottnaidan
Member
Joined: 13 Jan 2009
Posts: 16
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# Posted: 21 Sep 2009 15:18
Reply
Hey Buckwheat, we are busy I can say that. I am sorry to hear all the negative things here. I have been doing this right after this skill started almost a year ago, I think the only one here longer than me is my friend JoeBoxer. Anyway, there are issues I agree, I agree that at times it takes a while to get a pal, I have had long waits as well. I also have had bad pals that give the wrong answer. I agree we should have been ON rio first, but nothing is perfect. This is a difficult skill and there is a lot to it, I will not lie. Some days are better than others, there are system issues although in the year I have done this I see a lot of improvement, Joe will remember what it was like to activate an account way back when, boy was that horrible. I think you need to remember that you are working at home, this is a convenience and luxury in my opinion. I have had my share of issues and if I had a bad pal experience I wait until end of shift and I call and let someone know. I also put it in the end of shift survey, they do read them and I have had the head honcho call me in the past. They need more people with a lot of experience, but need more pals. THey are trying to do both but the pals I started with are there but doing more behind the scenes things now and the new are really like we are. Be patient, save all your chat sessions in case they ever call on you about why you transferred or had a long call time you can reference it. Other than that, dont take it personal, relax and know you are getting paid to be home and it is a job there are other things more importatant and if you have an issue dont be afraid to go higher up the ladder, I have dont it numerous times when we had TL and then just supervisors, it makes a difference. Good luck and feel free to email off here if you need... [email protected] Joe if you are still around give me a call sometime.
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