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Soccergirl25
Member
Joined: 19 Nov 2008
Posts: 2
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# Posted: 19 Nov 2008 11:16
Reply
So... I'm a newbie and I was halfway through my DR training on the module about inquiry calls and failed the test the first time, so I went back through and re-did it but before I ever submitted the test, I was locked out and said I had failed training because I failed my 2nd attempt. So, I get on the phone with a PAL, he immediately said he'd email his supervisor but they probably won't re-open it, so I waited and called back yesterday and the girl was very nice and said generally it takes a day or 2 for it to get to HR that you failed and they will generally offer another skill. Which that made sense to me because you'd think it would be busy this time of year with the holidays.... well, I failed it on Monday and haven't heard a thing, I even emailed them. What do I do?? Any advice?? I've applied at all kinds of other customer service jobs-- Alpine Access, LiveOps, etc...anything. I just need to be making money.... Any advice or insight would be nice...
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Carolinafan79
Member
Joined: 10 Oct 2008
Posts: 6
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# Posted: 20 Nov 2008 00:03
Reply
To b Honest I failed DR on October 12th and still haven't been offered another skill or anything, I am holding on to the hope they will offer me something since its close to Christmas but nothing yet.
Andy
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jbythewood
Member
Joined: 6 Jan 2009
Posts: 3
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# Posted: 6 Jan 2009 21:04
Reply
Advise.... forget West, if you fail, your out. I experienced a similar thing. I was logged out at the end of my shift (phase two training required the use of scheduled hours) and registered a fail. I called, emailed, got some body from HR, but no way to get more work. From reading this forum, I'm concluding that it's a lucky thing to get work from them and luck to keep it.
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Rosie1
Member
Joined: 19 Nov 2008
Posts: 66
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# Posted: 7 Jan 2009 10:00
Reply
I had something similar happen, it logged me out during testing and failed me. But I called them right away-i was so mad..lol-and they allowed me to take the test again-passed..yay!
But that was early December, maybe that just needed help..lol Not sure, but hang in there. I have heard of other people being offered skills after failing the original training.
Good Luck!
__________________
�For beautiful eyes, look for the good in others; for beautiful lips, speak only words of kindness; and for poise, walk with the knowledge that you are never alone.�-audrey Hepburn;)
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pooh81007
Member
Joined: 21 Jan 2009
Posts: 1
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# Posted: 21 Jan 2009 23:25
Reply
hello i was woundering if you ever heard back from west at all after you failed your testing thanks
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Danielle
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