| Author |
Message |
nuctread
Member
Joined: 8 Oct 2008
Posts: 31
|
# Posted: 7 Mar 2009 13:50
Reply
has anyone gotten temporarily blocked? i was taking calls last night and was taking call after call. i was curious to see what my ALC was and when i switched to my ADE it said i had missed a call - impossible b/c i was on call after call. this morning i go to sign in and it says i was temporarily blocked. i called in and was told to call back to speak with supervisor - i called back and she went through a bunch of stuff about my computer, internet and phone line - i have followed all of their policies and have worked fine for them for almost five months never a problem - now they are making it out that i missed all those calls - does anyone get unblocked?
|
tigerlady
Member
Joined: 17 Mar 2008
Posts: 27
|
# Posted: 7 Mar 2009 14:25
Reply
hey nuc..i have not had that problem..take it to the top though..dont let them blame your system!!..as long as you have your phone set up correctly, then there should be no problems..i actually have a letter from att showing what i have and dont have on my phone so there would be know doubting..good luck with that and let me know!..
__________________
don't sweat the petty things and don't pet the sweaty things!
|
eber3
Member
Joined: 11 Sep 2008
Posts: 75
|
# Posted: 7 Mar 2009 15:40
Reply
You don't have call waiting do you?
|
Mommamona1
Member
Joined: 16 Jan 2009
Posts: 19
|
# Posted: 7 Mar 2009 18:44
Reply
nuctread-I can feel your pain when you talk about having to watch the ALC whenever you work. I noticed that everynight I worked. People on Chat were talking about their ALC numbers and how high they were so you are obviously not alone. I think it is very sad that agents are so worried about how long they spend with a customer & try to cut them off as quickly as possible instead of taking the time to make them feel like you want their business. Something is very wrong with that kind of customer service. I don't care how much you "HAVE A SMILE IN YOU VOICE" as they tell you to do, it is still hard to connect with a cust. that has questions when all you can think about is your talk time/ conversion rate and all that other crap. Oh, yes, let's not forget the conversion stuff is also part of the goals. Ridiculas!! I really liked the idea and the freedom of working at home but just not this "SKILL." I think I will keep Pr@f!@#&r$ for al little while to see if by some miracle I can get some hours, if not I will have to resign that as well....sad about that cause I really like it. "ourkidsmom" I'm soooo proud of the fact that you have been getting you numbers & I hope you will be able to continue...with kids I understand it is hard to work outside the home and pay for child care...it ususally doesn't pay off and works you to death. tigerlady I hope you continued success as well and I will certainly be checking back on you all to see how things are going for you all. I actually had a job interview yesterday and the prospect looks very hopeful. I also had another place call and wants me to come for an interview, but I'm really hoping for a call back from the place I already interviewed. they made me do a drug test right after the interview and said they would contact me when it came back so I'm thinking that is a good thing. I was hoping I could stay home & work but as we know that doesn't always pan out. I do have some concerns about being gone all day from my home since the crime rate within a 30 mile radius of where I live is really on the rise. Just a few weeks ago a house was broken into up from me at 12:00 in the afternoon and they walked out with a 50" TV and nobody saw anything. That's a little unsettling to me even though I have dogs...that means nothing to some of these idiots.
Again, I wish you all much success and I will continue to check on you. I'm always open to anyone that needs to vent their frustrations since we have all been there and done that. Good Luck!
|
nuctread
Member
Joined: 8 Oct 2008
Posts: 31
|
# Posted: 10 Mar 2009 08:10
Reply
no i don't have call waiting - don't even have it on my phone.
|
nuctread
Member
Joined: 8 Oct 2008
Posts: 31
|
# Posted: 10 Mar 2009 11:14
Reply
were are all the hours at?? Usually i see some trade activity but i don't see anything 
|
tigerlady
Member
Joined: 17 Mar 2008
Posts: 27
|
# Posted: 11 Mar 2009 00:30
Reply
nuc..i had 16 hrs this week but had to shorten it to 13..i have found that towards the end of the week is when more shifts become available..i swear, if i have to read the complete name of one of those bleppity blep invicta watches again or hear someone blep about them being sold out..im going to scream!!..i finally made it to a 1 but..im doing shorter shifts..how are you doing on this stuff?
__________________
don't sweat the petty things and don't pet the sweaty things!
|
Mommamona1
Member
Joined: 16 Jan 2009
Posts: 19
|
# Posted: 11 Mar 2009 03:09
Reply
Well you all will love this. I got another PIN (Step I)on March 10th and I resigned on March 4th. How does that happen?? There is something really screwy with that place. Obviously the right hand doesn't know what the left hand is doing. I hope things are going better for everyone...best wishes to all.
|
nuctread
Member
Joined: 8 Oct 2008
Posts: 31
|
# Posted: 11 Mar 2009 08:08
Reply
tigerlady - I am doing ok with the stuff though I have been trying to really watch what shows I am picking up so that I don't do any computer or television shows - that seems to be when I get the most questions and I am trying to keep things short and sweet. Just looking for hours
|
nuctread
Member
Joined: 8 Oct 2008
Posts: 31
|
# Posted: 11 Mar 2009 08:09
Reply
I will keep my eye out for the end of the week and i guess i will just keep checking spectrum every hour to see if anything is posted.
|
Kimberly
Member
Joined: 18 Mar 2009
Posts: 1
|
# Posted: 18 Mar 2009 15:26
Reply
Hi, I have recently been temp blocked twice. In my case, ADE froze and I lost my connection their server but I was still getting calls which I was answering and even when I got a pal on the line it was still saying I was missing calls. This is only my second week and I can't seem to figure out what to do. Pals are no help, nor is their Tech support. I did call my isp provider and they re-built my internet connection to make sure it isn't dropping my dsl but I am scared to work at this point because if it happens again, I will get a PIN.....
Anyone else have this issue?
|
tigerlady
Member
Joined: 17 Mar 2008
Posts: 27
|
# Posted: 18 Mar 2009 23:50
Reply
for some reason, it seems like everyone i talk to on nites has had a terrible time getting hours this week..im glad we are done with the invicta watches..i mean when callers start remembering they talked to you and you remember what they ordered, its time to get a new product in!!..do you think they really read our eos's??it just doesnt seem like it..i have been asking PALs for help with constant talkers..it has gotten to the point that at times, i have to just talk over them..one person i had to tell him that i was going to have to hang up..i felt so bad..is HSN timed too?
__________________
don't sweat the petty things and don't pet the sweaty things!
|
Mommamona1
Member
Joined: 16 Jan 2009
Posts: 19
|
# Posted: 21 Mar 2009 21:34
Reply
Hello folks! Its seems things haven't gotten any better with $n&c I see. Well, I just thought I would let you all see the follow up(see my Mar. 11 post) that I rec'd about the PIN inquiry I sent to West. Those folks are absolutely clueless & I don't see it getting any better. However, I thought the response was so ridiculous that I had to post it in the event that someone else might benefit from my experience. I know this post is lengthy but maybe it will help some of you in the long run.
[[u]b]I wrote to West[/u][/b]: Can someone please explain to me how I have a PIN dated 3/10/09 for the $N&@
skill when I resigned from that skill on 3/4/09, and the last time I even worked
was on 3/3/09. Prior to that I had also received a PIN on or about 3/2/09, which
was dated from 2/24/09, after working on this skill for the first time for a few
hours on 2/22/09. On that day I encountered all kinds of system issues, which I
called a "PAL" about and was told that the problems would be noted in my file so
they wouldn't be held against me. It just seems rather unusual, to the point of
being unfair, that someone just learning how to use these systems for the first
time and trying to figure out what techniques work, and don't work, would get
PIN(s) after a day or even a week. It is especially difficult to understand
since the available working hours were so limited and the new agents weren't
even able to get enough phone time to hone the skill. As I mentioned, I have
resigned from this skill but I am still confused, and rather curious, as to how
this occurs and would appreciate an explanation since I'm sure it will be a part
of my employment file.
Thank you.
[u]West Response:[/u] I was just informed that the pin you received was issued the week before you
resigned, so it is valid.(This was the 2/24 PIN mentioned) As far as what transpired after your resignation.
We're assuming their was some type of delay. We do regret hearing you resigned
from the position because we do work closely with new agents. We only Pin for
schedule adherence and productivity within the first few weeks. The pins are
looked upon as a learning experience only. If you have further questions please
call an Omaha Pal.
[u][i]Just to let you all know that PIN's are a "learning [/u][u]experience"...right![/i[/u] They work closely with new agents?!?! Please explain how? By confusing them with mixed info. that's counted against them? I don't know if it will help you to call the Omaha Pal's when you have a problem but it wouldn't hurt to try.
Just wanted to let you know what their response is to these questions in the event you have any similar problems. By the way, I sent the question on 3-12 and rec'd a response on 3-20 so they obviously don't get in a hurry to answer questions, just like the PIN's I guess...but we knew that. I hope things get better for you all with this job. I have just started my new job outside of the work at home stuff but I will be checking back on you all because I feel really bad that something that should be so good has turned out so bad for so many nice people. Keep your chins up!
|
tigerlady
Member
Joined: 17 Mar 2008
Posts: 27
|
# Posted: 22 Mar 2009 20:49
Reply
hi kimberly..welcome..sorry to hear you are having troubles with West's system..i have found that it helps to go ahead and write down the times you have computer problems so you wont get a PIN and they can track it..if your not getting the answers you need, call a different PAL..you may have to wait a couple hours to get a different one but i have found some are a lot more helpful than others..you said your ade froze..next time that happens, try going to the lower right hand corner of your screen and you will see what looks like a red dot in a box..click on it..open the application and it will tell you what server you are on..write that down so you can report it..the server number is something like a bunch of letters and then about 5 numbers..close that out..next, again in the lower right corner of your screen you will see a wrench and driver..when you click on it, it gives you a couple options..click the top one which i think is applications(have done this so many times i cant remember what it says, sorry lol) you will see another box pop up that says ade and another that says oracle..click on the ade box..it will exit the old ade and give you a new one..same thing if your oracle freezes..hope this helps..i cant believe i only have 7 hours for next week..hope you guys had better luck!..
__________________
don't sweat the petty things and don't pet the sweaty things!
|
nuctread
Member
Joined: 8 Oct 2008
Posts: 31
|
# Posted: 6 Apr 2009 13:21
Reply
anyone been able to find out about when they have been posting hours??
|
ourkidsmom
Member
Joined: 4 Nov 2008
Posts: 15
|
# Posted: 10 Apr 2009 12:09
Reply
I haven't seen anything available for over a week (hours wise)... usually on/near a weekend they open up extra hours and I can snag at least a few but nothing for me this week... anyone else able to get any??
|
ourkidsmom
Member
Joined: 4 Nov 2008
Posts: 15
|
# Posted: 10 Apr 2009 12:15
Reply
omg, so I'm over here griping about no hours and then decide to try one more time and GREEN!!! but they disappeared so fast that by the time I click accept half of what I am trying to grab is gone *sigh*... now I have to stay up to work 11pm to midnight 3 nights this week for a huge measly 3 hours LOL ... what's a girl to do?
|
tigerlady
Member
Joined: 17 Mar 2008
Posts: 27
|
# Posted: 15 Apr 2009 23:19
Reply
i was lucky and got 12 hours for next week so far..this pay day i have about 15 hours which really sucks..there really is no way to tell when they are going to post hours..i usually work late nites and have seen shifts posted at 1am!!..i am hoping they ask me to take another skill so at least ill have 2 jobs to chose shifts from..
__________________
don't sweat the petty things and don't pet the sweaty things!
|
ourkidsmom
Member
Joined: 4 Nov 2008
Posts: 15
|
# Posted: 16 Apr 2009 09:37
Reply
WOW 12 for next week?! I totally missed the posting yesterday *pouting*. I had 3 last week and 4 this week. I don't have a single hour yet for next week... I keep missing the postings! I wish I had a CLUE as to when they were going to post?
|
ladyofengland
Member
Joined: 25 Jan 2009
Posts: 32
|
# Posted: 20 Apr 2009 07:10
Reply
I'm with H*N and am having a hard time getting hours. Anyone know what is going on.
|
lilmama0500
Member
Joined: 31 Mar 2009
Posts: 43
|
# Posted: 23 Apr 2009 02:04
Reply
Hello, I stumbled across this forum by mistake. I used to work at West as an actual employee who worked at their facility, but by what I am understanding, they offer work at home opportunities, correct? What all is needed to get started? Do you have to buy any equipment, if so, how much does it cost? I am looking for a home business opp to supplement my income because I attend college, and work part-time on weekends. Any info would be greatly appreciated, Thanks
Wendy
__________________
|
(?)
