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eber3
Member
Joined: 11 Sep 2008
Posts: 76
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# Posted: 16 Oct 2008 03:15
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After the oracle password box came up with my info already entered, it went straight to a change password box. The email I got with the login told me it would do this. The password they give is a generic numbered one, so they want you to change to one of your choice after initial login. And since I couldn't get it to work it never finished opening oracle.
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vagabond
Member
Joined: 11 Apr 2008
Posts: 206
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# Posted: 16 Oct 2008 05:42
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So we wait a week for them to assign special passwords to Oracle just so we can sign in, and the minute we sign in we have to change the passwords? Can it be the same as your Gateway logins or does it say anything about that in the e-mail? I suppose the lesson here is only schedule your first shift for 30 minutes in case you have problems.
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vagabond
Member
Joined: 11 Apr 2008
Posts: 206
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# Posted: 16 Oct 2008 05:45
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That just reminded me, when I worked HSN (for about 5 minutes) they had a problem with the password thing and if you chose for it to remember your password it threw it into a frenzy.
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nuctread
Member
Joined: 8 Oct 2008
Posts: 31
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# Posted: 16 Oct 2008 12:18
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i wish there was a way to test everything before your first shift to make sure that everything is working correctly. That would seem like the ideal situation, instead of finding out that it doesn't work when you need to be signed on and ready to take calls.
so did anyone figure out when they post shifts?
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rsoler
Member
Joined: 7 Jan 2008
Posts: 305
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# Posted: 16 Oct 2008 13:05
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GEESH GUYS!
THERE ARE NO HOURS? gosh this is terrible? Has anyone had any luck getting hrs? This is the one thing I dislike about wst here we go again... if anyone has figured out when schedules are posted let us know. I checked spectrum 2days ago and I saw hrs but were taken quickly in matter of seconds. If is like this I don't think we will get any luck getting more than 10-15hrs a week of work if lucky! Thank God I got another wah job otherwise, I would be in trouble. Anyway I'll come back later to chat I still got some unpacking to do but very little left I love the house is beautiful Loving it!
Till later
Ro
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nuctread
Member
Joined: 8 Oct 2008
Posts: 31
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# Posted: 16 Oct 2008 16:53
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Rsoler - is this normal for West to hire too many people for a skill - do they hire a bunch and then get rid of them, wait for them to leave since there are no hours, offer them different skills? I don't need a lot of hours since this isn't my full time job but really wanted to try to get in atleast 15 a week. Do you think that is possible?
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rsoler
Member
Joined: 7 Jan 2008
Posts: 305
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# Posted: 16 Oct 2008 18:56
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nuctread,
I will tell you that wst have the tendency of hiring too many agents to be on the safe side...making sure all the hrs posted are taken and as a result a lot of us are left hanging struggling to get hrs. I can say this because I had Lenscrafters, sears (wst no longer has) and proflowers and on all three the same thing happened hrs would go as soon as they were posted. I can't speak for this skill since it is relatively new to me...still learning the ropes with shopnbc but it looks like is not different in any way. I checked spectrum twice yesturday and today and I did see yesturday some hrs posted that were grabbed in seconds! I am not ready until next week to start working but I don't see any hrs for next week as well...it is frustrating don't want to sound negative please, do not recieve this feedback as discouraging but the truth is the truth. That's why I mentioned above "here we go again".
For everone else does anyone else seen hrs posted to work during the day because it looks like hrs are posted to pick up to work late hrs early mornings? what's that about? I have not seen anything posted from 8am-9pm?
RO
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elisce
Member
Joined: 9 Sep 2008
Posts: 7
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# Posted: 16 Oct 2008 20:09
Reply
rsoler,
I have to ask you a personal question about one of the jobs you talked about on the forum. Can you please email me at [email protected] if it will be Okay and I will email you back my question. Thanks in advance!
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my3littlegirls
Member
Joined: 16 Oct 2008
Posts: 1
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# Posted: 16 Oct 2008 23:40
Reply
Hi I currently work for west and am w/shop nbc i like it but lately the hours have been scarce I need a part-time job to support my part-time job (lol) I saw you post that you new a company that was hiring if you could share that info. w/me i'd greatly appreciate it i have 3 little girls and work crazy hours that will let me stay at home w/them and do the school drop-off and pick-up> Any information will be useful. THANKS!
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vagabond
Member
Joined: 11 Apr 2008
Posts: 206
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# Posted: 17 Oct 2008 00:54
Reply
RO,
You are becoming quite diplomatic, I am proud of your restraint, now if only I could master it.
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nuctread
Member
Joined: 8 Oct 2008
Posts: 31
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# Posted: 17 Oct 2008 15:21
Reply
you guys are scaring me here - I just want to make a few extra dollars. i won't get my log in until next week sometimes since there was that mess up with the first webinar I was in - any way someone can post when they see hours up next week so that I can try to get some idea of when to look - thanks!!!
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vagabond
Member
Joined: 11 Apr 2008
Posts: 206
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# Posted: 17 Oct 2008 16:46
Reply
nuctread,
Once we figure out when they post them, it may take a lot of looking, you should be able to get a few each week that work for you. It does not look like anyone would be able to get 40 hours a week but don't let it get you down. Look on the bright side,you may not like it anyway.
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rsoler
Member
Joined: 7 Jan 2008
Posts: 305
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# Posted: 17 Oct 2008 23:38
Reply
Elicse,
I sent you an email and to my3littlegirls is your post meant for me? not sure...if so, please give me your email and I will send you info.
RO
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rsoler
Member
Joined: 7 Jan 2008
Posts: 305
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# Posted: 17 Oct 2008 23:41
Reply
Vagabond,
We need to chat on the phone I think that by next week (wendsday I should be completely done unpacking) looking forward next weekend to talk to you if that's alright with you? I would like to give you the MT info you requested k... just want you to know I have not forgotten about you.
RO
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eber3
Member
Joined: 11 Sep 2008
Posts: 76
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# Posted: 18 Oct 2008 00:18
Reply
Hey all, a quick question. I've been having people asking me to cancel orders but they don't know the order number. With the number I can call it up, but without it I can't find any orders for them. Is there a way to find their orders without an order number? when I try their names and or costumer number on the cancel screen the program just beeps at me and won't display anything. I don't remember anything about finding orders without the number in training. At this point I'm just telling them all to call costumer service if they don't know the order number. Thanks for your help.
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vagabond
Member
Joined: 11 Apr 2008
Posts: 206
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# Posted: 18 Oct 2008 01:26
Reply
In the webinar I took they said that we were no longer to cancel orders, to transfer them to customer service. When we explained that it was covered in training she said if you had the order number you could do it but still it was best to just transfer them. The trainer I had was Jennifer so I am not sure what the other trainers may have said.
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vagabond
Member
Joined: 11 Apr 2008
Posts: 206
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# Posted: 18 Oct 2008 01:28
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For those of you who have your logins and have been working, how do you like it? Is it mostly as explained in training or a lot different?
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eber3
Member
Joined: 11 Sep 2008
Posts: 76
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# Posted: 18 Oct 2008 02:23 · Edited by: eber3
Reply
I like it ok, better each time. I was pretty frustrated the first day, but now I'm getting the hang of it better. The hardest thing is trying to keep my call time averages at 200 seconds. Some people simply want to know this that and the other and then hem and haw before deciding to place or cancel. I seem to get all people like that when the bedding segments are on air. Glad to hear about the canceling, thanks. That is what I've been doing, but I wasn't sure it was the right thing to do.
Another question. When I transfer I select where to send the call and then a "transfer" button pops up. I press that... and then what? Can I log the call complete? I'm asking because it says the stasis is still "in call". Makes me nervous that I might be dropping callers. I don't think I am, I think I'm doing it right. But I guess I'm just paranoid about screwing up.
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vagabond
Member
Joined: 11 Apr 2008
Posts: 206
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# Posted: 18 Oct 2008 02:39
Reply
Well, I am glad you like it, it seems like it would be OK, the only thing I am worried about is how much we really have to know about the products and all the client info that you never have time to read.
I have not got my login yet but again, according to the trainer it is supposed to log the call automatically, I know in other skills it would do the same thing and I once thought that I had to wait for it to transfer and log them before I hung up my phone but I have done it both ways and never got any feedback about hanging up on anyone, sometimes my phone would go straight to a dial tone when I hit transfer and I just knew I had hung up on them but I asked a pal and they said not to worry about it. So my advice, don't worry about it.
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eber3
Member
Joined: 11 Sep 2008
Posts: 76
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# Posted: 18 Oct 2008 02:54 · Edited by: eber3
Reply
Thanks vagabond,
Yes I do realize you haven't actually started working this skill yet, so I'm not going to hold you to anything. It is just nice to have you set my mind at ease.
Yet another question. But this pertains to West in general. Do they ever call agents pretending to be customers just to test you? I ask because I'm working the late shift right now and I'm not getting any orders, but I'm getting a lot of info calls. And they are just asking such a wide variety of questions that I'm looking everywhere for answers. I feel like I'm being spot quizzed.
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vagabond
Member
Joined: 11 Apr 2008
Posts: 206
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# Posted: 18 Oct 2008 10:25
Reply
I really don't think they do but I was the same way when I first started working there. One of my very first calls I would have sworn was the guy that did my webinar, but it turns out it was real.
You will get a lot of info calls and crazy people (especially late nights) but they are real people, West will call you (if they need to) when you are not scheduled to work.
Also, they do understand that you are new at it and usually let some things slide a little at first and will try to be encouraging in their comments. Of course once you have been working it for a while and really know what you are doing they stop the sugar coating and fell free to tell you everything you did wrong.
As long as you are doing your best and show up for your shifts don't worry about the mistakes (especially at first) if you are trying to do a good job and follow the rules they will know it and I think they do appreciate a good worker because even now they are hard to find.
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vagabond
Member
Joined: 11 Apr 2008
Posts: 206
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# Posted: 18 Oct 2008 18:34
Reply
Did anyone take the webinar on Thurs the 9th? If so, have you received your logins yet?
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PAM09
Member
Joined: 19 Oct 2008
Posts: 2
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# Posted: 19 Oct 2008 22:15
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When I first started with West I would easy put in 44 hours a week but now with all those unfair feedbacks and pins it has really gotten crazy I hate when Gateway flashes you try to type but can't from that thing blinking .I have earned a lot of VM bucks now I can not seem to get one.There are problems with the system but they will not admit it and so it is always your fault. All calls are supposed to be logged but I have kept track and they are not and for stats like productivity I never click make busy I am always on time and show up and productivity goes down . I have asked a PAL they give it time to up date I did and still stayed the same .This stuff has really gotten out of control I just do not get it anymore .How do you go from getting great feedbacks to getting pins coached for doing same thing you did but better ? I always go over training materials I have notes every where to make sure all the T'S are crossed and still get this crap. I love the job but I guess I just do not understand why they try to fine the least little thing to give a badfeed back on like i did not notate account right by using one just one abrev.
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TERRYLEE
Member
Joined: 20 Oct 2008
Posts: 2
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# Posted: 20 Oct 2008 01:24
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Here's the thing on VM got bad feedback for not shooting the breeze enough with customer then got another for doing to much or not using name how do you use customers name if they are activating phone for someone else or it is a retailor ..and one more thing siebel I love the program however it hardly works it gets hung it is sluggish or I have even been working in siebel and all the sudden all information is gone during an activation which means you must start over and customers do not like re doing all that ..sometimes I lose my internet connection router so you have to unplug it and plug it back in but west says no thats not true your explorer settings are wrong thats bs that has nothing to do with it
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eber3
Member
Joined: 11 Sep 2008
Posts: 76
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# Posted: 20 Oct 2008 01:27
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So did anybody get hit with the massive virus that uploaded from the citrix server at about 8PMcst Saturday night? Corrupted every file on my hard drive. I had to reformat and reinstall windows. Within ten minutes of it happening nobody would answer the PAL line for the next twelve + hours. So, I missed six hours of work and had no way to post them or even report that I couldn't work them. And of course today the Pal I talked to refused to admit that the virus came from their server. And the timing of them not answering the phone was just a coincidence.
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vagabond
Member
Joined: 11 Apr 2008
Posts: 206
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# Posted: 20 Oct 2008 05:00
Reply
WOW,
I still don't have my logins so I guess I missed the virus (thank God),
I don't know anything about vm skill but I have worked on several others in the past and as I said they start out a lot nicer in the beginning. I tried not to take the feedbacks to seriously (especially if I had any experience with with the pal giving it) the pins on the other hand I could not handle, I got one that was totally unjustified and I questioned it, it was, to my surprise, remove.
I think a lot of it depends on what skill you are working and what their client guidelines are, also a lot of the pals are newer than we are.
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TERRYLEE
Member
Joined: 20 Oct 2008
Posts: 2
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# Posted: 20 Oct 2008 14:40
Reply
The Virus got me also and my best friends computer she worked Sat also I noticed to that the pay was not updated or the stats performance either from Sat and Sun
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PAM09
Member
Joined: 19 Oct 2008
Posts: 2
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# Posted: 20 Oct 2008 14:54
Reply
Yes I also got the virus but had to call Geek Squad out here cost was over 200 dollars and it was from Citrix, very upset over all this and West will not admit that it was from their programs
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eber3
Member
Joined: 11 Sep 2008
Posts: 76
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# Posted: 20 Oct 2008 15:13
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PAM09: Yes I also got the virus but had to call Geek Squad out here cost was over 200 dollars and it was from Citrix, very upset over all this and West will not admit that it was from their programs
Because if they admit it, they will be liable for peoples costs; like your Geek Squad charge. So they won't admit it unless someone can absolutely prove it came from Citrix and knows exactly what to do with that information to make it matter. It would probably take a lawsuit threat.
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vagabond
Member
Joined: 11 Apr 2008
Posts: 206
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# Posted: 20 Oct 2008 16:18
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Well, I really hate to hear all of this, since one of the requirements is that west in added as a "trusted site" I can only imagine the damage it could do. I am surprised they would let something like that happen. It also makes me wonder if it was just one or two skills or all of them? If it got everyone that worked that day, one would think they would have had an immediate need for more workers during that time. I don't think I even checked for hours on Sat so I wouldn't know but it doesn't seem like they have added any more hours overall.
What was the name of the virus? what did it do? Do these skills require the new call thing where they call when you first sign in and verify you? I have wondered if that would cause a problem or if it was designed because of a problem.
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