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deerynard
Member
Joined: 17 Jan 2008
Posts: 1
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# Posted: 23 Jan 2008 11:23
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Looking to find some co-workers that work for west to chat with and maybe ask for help form time to time. Would love to feel like I am not the only one working for west (I know that I am not since I have to fight to get my hours lately LOL). But would love to be able to have others to talk to about the skills...
Dee Dee- west employee since 11-07
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pcwork
Member
Joined: 12 Aug 2006
Posts: 1592
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# Posted: 23 Jan 2008 18:20
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There are dedicated sub forums for West elsewhere, check them out
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rsoler001
Member
Joined: 4 Feb 2008
Posts: 12
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# Posted: 4 Feb 2008 10:08
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Hi Deerynard,
I too have been wrkng for west since May 07 I WOULD love to share info with you and others. I know how it feels to feel like I'm the only one that wrks for wst. anyway there was another forum with wst employees but it recently, closed hopefully will start one here lol.
RO
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RO
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candlesms
Member
Joined: 14 Jan 2008
Posts: 29
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# Posted: 12 Feb 2008 18:17
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HI Dee Dee.
1 year with West for the 2nd time. You are not alone
Nice to meet you.
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tressasmith7654
Member
Joined: 16 Jan 2008
Posts: 11
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# Posted: 12 Feb 2008 21:21 · Edited by: tressasmith7654
Reply
Does any one know the status on getting a new skill...I unfortuantely failed the DR skill trainig and been waiting since 01/29 for a new skill...anyone been issued one recently?
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Tressa Smith
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mcapers27
Member
Joined: 29 Jan 2008
Posts: 5
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# Posted: 12 Feb 2008 23:09
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I have done my test and sent my notarize documents in as of 01/27/08. How long does it take for west to contact you for employment. Also do they have any work available in South Carolina? Are there any other at home jobs out there?:
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reese30
Member
Joined: 17 Feb 2008
Posts: 7
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# Posted: 17 Feb 2008 07:17
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I RECIEVED MY WELCOME EMAIL 02/01/08 AND COULD NOT LOGIN FOR 1 1/2 WEEKS. wHEN THE PROBLEM WAS FIXED THERE WERE NOT ANY SKILLS OPEN.
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ShauriceLIrons
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StormyDawn
Member
Joined: 17 Feb 2008
Posts: 35
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# Posted: 17 Feb 2008 12:58
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I just did my first shift for West taking calls. I think I did terrible. I was so nervous and felt like I didn't know my way around the order screen. Is the first time always so stressful. Any pointers to help me out? I really want to do good at the job.
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tucker6
Member
Joined: 17 Feb 2008
Posts: 14
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# Posted: 17 Feb 2008 18:11
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I applied to West @ Home on 1/23, got hired, and completed the paperwork, but haven't heard anything else from them. Is this normal? Is there a someone I can call? Thanks!!
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kimberleyj
Member
Joined: 18 Feb 2008
Posts: 3
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# Posted: 18 Feb 2008 10:36
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HELP!!!! I've passed training back in the middle of January and here it is Feb. and every time I log in Citrix doesn't recognize me. Well,last week I finally reset my password and passed that. Now,when I log in it says it doesn't recognize me. I have contacted my SearsHR pals everytime. Now,I recieve an email that my production is down. What can I do to resolve this???? I really want to continue/get started but I can't keep scheduling work time and then not being able to log on.
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Kimberley Johnson
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StormyDawn
Member
Joined: 17 Feb 2008
Posts: 35
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# Posted: 18 Feb 2008 13:00
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Hi tucker6. Have you went back to the site where you apply and checked the status of you application yet?
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candlesms
Member
Joined: 14 Jan 2008
Posts: 29
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# Posted: 18 Feb 2008 15:12
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Quoting: tressasmith7654 .I unfortuantely failed the DR skill trainig and been waiting since 01/29 for a new skill
Hi Tressa,
At this point, I'd consider yourself lucky that you failed the DR training. The HR gets back to everyone generally to invite to take a new skill as long as you sent the email to them to request another try. DR isn't paying what it used to and there really isn't much going on with DR these days. Lucky to get hours and rather then the per minute rate going up, it went down during this next week.
Good luck!
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Dneeser
Member
Joined: 19 Feb 2008
Posts: 8
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# Posted: 19 Feb 2008 15:06
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Hi there!
I too work with WAH... it is, well, interesting that is for sure. My second call ever was a man NOT wanting to buy anything but was, well... obscene to say the least. Great way to start off eh? The pay isnt great and as one person said, the DR per minute pay went from .17/min to .15/min this week. Its something but not a lot and the hours are not the best.
I too am unsure how you go about getting into a different skill... any help there would be great as the DR isnt where I want to stay!
Thanks!
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Dee
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tucker6
Member
Joined: 17 Feb 2008
Posts: 14
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# Posted: 19 Feb 2008 20:21
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Thanks for responding, StormyDawn. Yes, I check my status everyday and it says I'm hired, all my paperwork has been received, just waiting on HR. As of today, I have sent 4 messages to HR and have not received any response. I don't know what to do. If I didn't see all these people actually working for West, I would think I had been scamed.
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rsoler
Member
Joined: 7 Jan 2008
Posts: 305
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# Posted: 20 Feb 2008 11:41
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To everyone that has the DR SKILL wow! IN the time that I have been working for West (since MAY 07) I have never been offer .15 permin rate! I thank myself that last week I decided to drop DR AND I DIDN'T even try the skill once lol...because I have sears skill which by the way is paying every monday 25 per rate of min and 19-22per rate some hrs during the week. Now I am not relying on west anymore to be my only solid job. I am currently seeking another job with other agency to work from home. and when I FIND it I will be using West as a part time. but if things change with west I DON'T HAVE to have a second job right now yesturday I was introduce to another skill DHL and that is a good/busy skill to work for. aparently, they selected 100 agents FOR a pilot 3month trial and I was lucky to get in. so, I will see how this turns out. now with two skills relatively busy I'LL PROBABLY able to increase my pay working just for west. the trick is to keep yourself at ranking #1 increase your chances of getting more than one skill and make more money.
RO
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RO
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Dneeser
Member
Joined: 19 Feb 2008
Posts: 8
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# Posted: 21 Feb 2008 14:26
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how do you get to even 'try' for other skills? Does West email you or how does that work? I know for me... I dont want to just be stuck with DR.
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Dee
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Dneeser
Member
Joined: 19 Feb 2008
Posts: 8
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# Posted: 21 Feb 2008 14:28
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I can relate to you.... I got an acceptance email in Dec. (EARLY like the 3rd or 4th) then nothing again till Jan 2nd and finally got all the other emails at the END of January and thru all that I snet numerous emails and got ONE response... funny... they are a customer service company and yet their customer service to thier own employess isnt all that great.... all I can say is hold tight. They are a real company
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Dee
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rsoler
Member
Joined: 7 Jan 2008
Posts: 305
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# Posted: 21 Feb 2008 15:57
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west will email you on the gateway site when they select you for a skill you will recieve an invitation to accept the skill/training. requesting by email will not work they do not even bother with it. you have to be selected and the only advice I can give is to strive to stay at rank#1 performance otherwise, you won't recieve an invitation. It use to be that we were able to request by email but recently, they put a stop to that.
RO
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RO
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beverly0212
Member
Joined: 22 Feb 2008
Posts: 1
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# Posted: 22 Feb 2008 01:22
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Does anyone work the proflowers skill? I just finished training, but haven't started taking calls yet.
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jajmj
Member
Joined: 23 Feb 2008
Posts: 16
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# Posted: 23 Feb 2008 12:56
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I've been working proflowers for a year now. The bulk of their hours will be around holidays - with the next being easter and mother's day. we just finished v-day so the sanity is slowly coming back. be patient and hopefully this isn't your only skill - hard to get hours except when around the holidays!!
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martstan
Member
Joined: 29 Feb 2008
Posts: 1
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# Posted: 29 Feb 2008 14:13
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Hi-
New to WAH...
Worked Pro-flowers at V-day and was wondering if anyone knew (or an estimate of) how soon West would be posting schedules for Easter holiday. I would like to have a second skill and it seems the only way is to be invited, is that correct? Does anyone know how long you have to be w/them for this to happen and if you only work a skill like Pro-flowers will it take longer since it is seasoal/holiday work?
Thanks-
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Mart
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Southerngal
Member
Joined: 3 Apr 2008
Posts: 2
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# Posted: 3 Apr 2008 11:13
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Don't expect to have many hours with GE, Toysrus..no hours...If you find a skill with steady hours you are very lucky. I signed up and for 3 months no hours at all. I hope this new skill will give some hours..but don't depend on them for a steady paycheck..been with the company for a year now..
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vagabond
Member
Joined: 11 Apr 2008
Posts: 193
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# Posted: 13 Apr 2008 20:32
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Hello everyone,
I have been working for west for about 6 months, I started on HSN but never could get the stupid click program to work right on my computer so I switched to GE which I have been happy with until recently. They cut way back on hours and you have to check constantly for new ones. Does anyone know if this is just temporary and they will go back to more hours or is it a sign of worse to come?
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vagabond
Member
Joined: 11 Apr 2008
Posts: 193
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# Posted: 13 Apr 2008 20:53
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I am just curious, I have been looking for a sort of disscussion group of West employees since I started there and this is the first sight I have found where anyone even says they work there. It took me 6 months to find it although I am not really a "post" and "forum" person, as I know nothing about how its really supposed to work. I have found some very useful information here and thank you all for that. Is there a better way to converse than just posting a reply and waiting for someone to answer? As I said I am not that experienced with forums, half the time I can't even find my original post. Thanks for any help.
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taylorla3
Member
Joined: 10 May 2008
Posts: 1
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# Posted: 10 May 2008 14:32
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I failed a test and now I have to wait for a new skill. Can anyone tell me about how long they had to wait before they were offered a new skill.
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tucker6
Member
Joined: 17 Feb 2008
Posts: 14
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# Posted: 25 May 2008 16:27
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Hi Everyone.
I was finally contacted by West to do training!!! I just finished last week and I'm waiting for my logon IDs. I will be working for Virgin Mobile. I'm excited and nervous because I've never done call center work before. Any tips or advice?
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gabby86
Member
Joined: 11 Jun 2008
Posts: 6
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# Posted: 11 Jun 2008 22:52
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I've been working vm for almost a year the call rate is pretty much one right after the other so don't forget to notate before you log the call and don't worry when I first start I accidently changed a cx # when he didn't want it changed and once it's changed there's no going back just remember that help is only a chat away and good luck
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SStradley
Member
Joined: 18 Jun 2008
Posts: 1
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# Posted: 18 Jun 2008 23:13
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HELP! I just started taking calls for WAH for VMU and I get stuck in certain areas. Is there anyone willing to exchange either yahoo or skype names so I can ask questions? I tried to put the customer on hold then wanted to ask a PAL a question, but that button of course was not lit up for me. I muddled through and I hope I did it all correctly. ANYONE HERE ALSO WORKING VMU?? Any help would be much appreciated. Maybe you have a list of how to go from step 1 to the end?? Thanks for listening.
Susan
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Susan
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wahdell
Member
Joined: 12 Jun 2008
Posts: 25
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# Posted: 28 Jun 2008 17:13
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Hello SStradley!
I would be more than happy to help you out, I sent you an email, but never received a reply.
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vagabond
Member
Joined: 11 Apr 2008
Posts: 193
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# Posted: 28 Jun 2008 18:01
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If you call a pal while on a call just hit call pal, don't put them on hold, when you hit call pal it puts them on hold for you. If you have them on hold already just take them off and hit call pal.
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