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hsimpsonjr
Preferred Member
Joined: 16 Dec 2006
Posts: 574
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# Posted: 17 Sep 2007 10:26
Reply
Hi Folks,
You probably found this forum by doing a google search for Coastal Vacations. You are doing the right thing by doing your research about this business as you should with any biz opp you are considering joining.
You are EXTREMELY fortunate that you found this place. There are many experienced directors, such as myself, who post here on a daily basis and our goal is to be able to help you, as someone researching Coastal Vacations, make an educated decision on whether Coastal is right for you and, if it is, who you should join with.
For the large majority of us on this forum, we consider ourselves successful. We all represent different teams or groups within Coastal that offer you many options on how to work the business.
I belong to the Coastal Sales Center also known as the WeCloseYourSales call center. We have a toll free call center that is staffed with professionals that take our calls from prospects, present the business and then close the sales for us and then send us a check or they use our paypal account or Merchant Account to take the new members payment. They do all of this for us while we focus on advertising and training for our new members.
We also have the option to make sales without the call center if someone just wants to use the package for the travel benefits or if they just like making the sales themselves.
The call center has been GREAT for me and it can work great for you, too.
There are other GREAT teams represented here on this forum also. Others will post in this thread explaining the benefits of their team and they will be glad to answer your questions.
The main thing to keep in mind while you do your research is to find a director who you can bond with. I speak with members of my team literally EVERY DAY even after they are qualified. Why? Because they are now my business partners. We bounce ideas off of eachother and try new marketing ideas. We are a team and that is how Coastal is supposed to be. A team effort is what makes us all successful.
Good luck in your research and please feel free to ask questions here on this forum or get in touch with us through our links at the bottom of our posts.
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jnapier
Member
Joined: 30 Aug 2005
Posts: 647
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# Posted: 17 Sep 2007 21:11
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HI Harold,
When it comes to the Coastal Vacations business, it's important to stay connected to the official Coastal Vacations systems and support.
I know you mean well, but the system your selling has a $700 premium. This is not endorsed by the Coastal Vacations Board of Directors.
Successful Directors are defined as people in the business who are earning a full time income and have replaced their previous income. I've done it and many others have...In fact, I earn more with Coastal than I did as a franchise owner.
I was on the phone today for 5 hours working with directors who are plugged into the official coastal training and there was a bonus training of 2 hours for those who were at the leadership luncheon. It was an open Q and A session where you could ask us questions about how to be successful with Coastal.
We have an excellent opportunity, but I must tell you there are WAY TOO MANY who are trying to profit selling systems, mortgage programs, training events, support, leads and all kinds of other things.
Jay NaPier
Platinum Director
Coastal Vacations
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asebf
Member
Joined: 11 Sep 2007
Posts: 264
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# Posted: 17 Sep 2007 21:50
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Jay wrote:
there are WAY TOO MANY who are trying to profit selling systems, mortgage programs, training events, support, leads and all kinds of other things.
.................
Jay - I am confused - what does all of this have to do with the call center - which as a newbie I find critical to new people? What are you talking about? re: mortgages etc. You have confused me big time. As a marketing person for most of my life - if I could find salesmen that would sell the leads I have created for 25 + years - I would be one rich SOB!!!
I do not see your objection to what I see as the key to making Coastal real??? Sorry - I am brand new - searching and trying to learn - not even signed up yet. Maybe this is not even my place to make a comment???
What am I missing? It appears to me you are addressing another group inside Coastal - not the call center???
Please explain -
Bob
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Bill D
Member
Joined: 27 Aug 2007
Posts: 62
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# Posted: 17 Sep 2007 22:08
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Why must you always criticize everything having to do with the call center. You put down the fact that it is a $700 premium, a small price to pay to have someone close your sales for you. You state that it is not endorsed by the Official Coastal Board of Directors.
The Official Board of Directors also ONLY endorses 4 Official Coastal websites and as of the most recent Official Coastal Call that just ended your site was not one of them.
As far as selling mortgages I have never seen any mention of mortgages on the We Close Your Sales Site.
Don't preach from both sides of the pulpit
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hsimpsonjr
Preferred Member
Joined: 16 Dec 2006
Posts: 574
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# Posted: 17 Sep 2007 22:32 � Edited by: hsimpsonjr
Reply
Hi Jay,
I started this thread to help people researching Coastal and to give an opportunity for other directors in the forum a chance to elaborate about their team. Why did you have to turn this into a negative thread by criticizing my chosen team?
Quoting: jnapier When it comes to the Coastal Vacations business, it's important to stay connected to the official Coastal Vacations systems and support.
I agree TOTALLY with this statement. We, at the call center, encourage all of our members to go to the official coastal training sites to make sure their information is correct especially if they use a personal site like you do. We NEVER encourage our members to avoid the official information given to us on the official training site.
Quoting: jnapier I know you mean well, but the system your selling has a $700 premium. This is not endorsed by the Coastal Vacations Board of Directors.
Yes, the call center does have a $700 premium but it is simply a choice each of us has to make. Is a new member willing to pay that premium, like I and the rest of my team did, to be able to have a toll free call center to help close our sales, take the payments for us and mail out our packages for us so we don't have to worry about all of that stuff? They will have to decide that. I can offer them that choice. You can't offer them that choice. They can do business with or without the call center just like I and the rest of my team do so if they don't want to pay that premium I can also offer it to them at the same price you do. Choices are a GREAT thing to be able to offer a new prospect. Also, there is NO team endorsed by the Board of Directors. The BOD does not want to show favoritism so they endorse NO TEAM, including yours. I can promise you this, the call center team is over 3000 strong and Al Romine is pretty tight with Hoyt, the owner of the call center because he orders Coastal Vacations packages by the cases and that makes AL a happy man. No, we aren't officially endorsed by the BOD, just like you aren't but they sure are glad we're there.
Quoting: jnapier Successful Directors are defined as people in the business who are earning a full time income and have replaced their previous income. I've done it and many others have...In fact, I earn more with Coastal than I did as a franchise owner.
Successful Directors are defined by their own definition of "success." There are many people who work from home just to make extra money for any number of reasons and they consider themselves successful, and you know what, so do I. I will help my team members to be what they determine is successful. That definition is up to them to create and I would NEVER squash their achievments no matter what size those achievments are.
Quoting: jnapier We have an excellent opportunity, but I must tell you there are WAY TOO MANY who are trying to profit selling systems, mortgage programs, training events, support, leads and all kinds of other things.
We don't sell anything but a way to even up the chances for people who don't feel comfortable making sales themselves. We encourage EVERY ONE of our members to learn to close sales themselves. Our training call tonight actually focused on that very subject. We offer a well rounded system that can help you learn every option to making money in this business, with and without the call center.
Again, I wanted to start a positive thread for people researching Coastal and you came in ruined it for the whole forum.
To people researching, again, this company is awesome and the teams represented here, on this forum, are great so find a team and director that will work for you, no matter which team that is.
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wapahm
Member
Joined: 6 Jun 2007
Posts: 182
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# Posted: 18 Sep 2007 00:32
Reply
Hello to all the great directors we have in this forum and to those doing their research.
Harold is right!
Coastal offers a great opportunity for everyone!!
Some people may not be comfortable making their own
calls, therefore the call center is a great TOOL to have.
Different teams as well as different directors offer different training.
I am not a member of the WCYS calling center and although I have no problem calling prospects, I am thinking of adding this great TOOL to free up some of my time.
Time is $$$!!!
Again I have to agree with Harold
success means different things to different people.
So to all of you researching Coastal you are in the right place.
Here in this forum you will find great directors willing to freely help you reach your goals no matter which team you decide on.
We may not see eye to eye on everything, but there is one thing we all agree on..........................................................................
Coastal is top notch!!
I am happy to be a part of the Coastal Team!!!
here's to everyones success
no matter how you define it!!!!
cheers,
Cindy
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free2b_nina3
Member
Joined: 17 Sep 2007
Posts: 2
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# Posted: 18 Sep 2007 01:49
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WOW! You guys certainly are passionate, and I believe that's a GOOD thing... as long as you use it constructively, and not to sling mud at one another... right?? One thing I like about Coastal is that there ARE several different methods to choose from in how you build your business -- and with whom! 'One Size Fits All' is just sooo not true in business! Anyway, here's another group for ya -- the CSG (Coastal Synergy Group), which is where I started...
I know DUPLICATION is key in building a team... but if (just for example) 'SuzyQ' is very successful sitting at home in her jammies on the phone all day, making that 6-figure income... it doesn't mean that 'BillyB', who HATES the phone, cannot do equally well following a game plan more suited to his personality, skills, needs... etc. I just wish I had realized this a lot sooner, before I wasted so much time trying to force myself to fit into the wrong mold! I loved what Harold said about people having different DEFINITIONS of success, too -- and they are ALL valid, in my humble opinion.
Thanks for listening! I really am enjoying this type of Forum, so far... learning from others' experiences can be a very good thing.
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dawnmo
Member
Joined: 4 Jan 2007
Posts: 166
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# Posted: 18 Sep 2007 06:44
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I agree! This actually turned into a great thread. Thanks, Harold, for your well-written post.
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luvtravel
Member
Joined: 11 Dec 2006
Posts: 758
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# Posted: 18 Sep 2007 07:53 � Edited by: luvtravel
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Quoting: wapahm Some people may not be comfortable making their own calls, therefore the call center is a great TOOL to have. Different teams as well as different directors offer different training.
I am with the call center and have been for quite a while HOWEVER
Let me EMPHATICALLY tell everyone who is considering WCYS that
THEY DO NOT make calls for you!
The prospect has to call them first!
Than they will speak with them.
So please do not think that the call center is a telemarketing firm it is not.
I have over 125 opt'in's of which none have called the center therefore no sales have been made. I know they say you can 3 way call them in but when talking to a prospect they get annoyed to be 3 way called in.
So please do not get the wrong impression of what the WCYS call center is before paying $720 more for the package, they do NOT CALL YOUR LEADS for you, the lead MUST call THEM!
I had 3 leads call the center of which none of the 3 were closed.
I am not saying that the center is a bad idea they have good training but again I have been with them for a very long time with NO closed sales. I will stay with them tho because there is always the chance I will have a sale closed by them. Imagine 124 and counting optin's yet no sales because I can't make the prospects call the center. IF I had made sales with them I would have been the first one here praising the results, trust me.
I like their lead generation page tho and have used it and got optin's and optins are great and I have tried advertising call here for more info, call here to get your complimentary vacation......nothing yet.
Again don't get me wrong I will stay with the center in hopes of one day having them close my sales ......
But as to Coastal vacations package and the BOD calls they are awesome. I use VoiceShot to make intro calls to all my prospects as a way of saying Hi as I have 2 other businesses I am running and there are only so many hours in the day. Coastal is awesome folks make no mistake about that!
Terri
PS This is not bashing the call center or any group these are my experiences. I am looking to hire phone sales people tho if anyone is interested contact me.
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hsimpsonjr
Preferred Member
Joined: 16 Dec 2006
Posts: 574
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# Posted: 18 Sep 2007 09:08
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Hi Terri,
My first 5 sales were closed by the call center before I spoke to any of the prospects. These sales were results of google adwords ads which have seemed to come down in price a little over the last couple of weeks. There for a while it was just to expensive to use google anymore but it's coming down to where it is affordable again. Who knows how long it will stay that way.
Your right that we have to advertise and market to get people to call the toll free number but that is a good thing. The reason being that if we just bought leads and gave them to the call center to call almost no sales would ever be made because we know how purchased leads are. You have to go through hundreds, possibly thousands to get a couple of decent leads and it wouldn't work at the call center like that. The sales staff only get's paid when they make a sale so we want the most qualified lead calling in to the call center and that's why using a system that get's people to your site to get the info and then call the call center is the best way to produce leads in my opinion. Classifieds work for lots of members but the ad needs to have the start up cost in the ad so people know how much it will cost them before they call.
The call center will call leads that you have prequalified so if you know someone has the start up money available then you can give the call center their contact info and they will call them. The call center leadership is now trying even more new ways to generate more money for us so keep trying to send some traffic to the call center because it will pay off.
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jnapier
Member
Joined: 30 Aug 2005
Posts: 647
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# Posted: 18 Sep 2007 09:13
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Harold,
I think it's GREAT that you want to post a positive post about Coastal, but if you review your post, MOST of it was focused on your team and your system....not Coastal.
The facts about the call center you are a part of are here already, it's been said several times as have the negative side of that option.
I use the Official Coastal Vacations System. I'm a member of the CV Leadership Council. And would recommend anyone reading this info should goto coastal income dot com / sample to see a sample of the official coastal vacations website. The official coastal q and a calls are at 10 pm est and Point Blank - the only official coastal system and calls are these calls.
You've said what you wanted to say Harold...and I've just said my one paragraph - With GENERIC info for those who are looking for information.
Bob - The call center is not an endorsed tool from the board of directors. The people I know who have had success with it have made calls themselves and allowed the call center to act as more of a autoresponder type system that has real people responding to real people.
I can see why you'd be confused Bob. I've added additional information to help assist you in this process. If you'll goto the official coastal website you can learn more. You can attend an official Coastal Q and A call for more info as well.
Jay NaPier
Platinum Director
Coastal Vacations
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jnapier
Member
Joined: 30 Aug 2005
Posts: 647
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# Posted: 18 Sep 2007 09:22
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Quoting: hsimpsonjr The reason being that if we just bought leads and gave them to the call center to call almost no sales would ever be made because we know how purchased leads are.
I don't know what happened but the call center used to have a program with newengland where they'd call the leads. I've used the newengland leads and they were decent.
Success with leads comes down to two things. The quality of the leads and the quality of the conversation you have. I use a simple 3 minute conversation to qualify my leads - I only pay wholesale for leads and I can easily put in an hour and add 5-10 people to my pipeline. I can't put in 5-8 hours in a day because I get worn out, but I still use leads. I add the leads to contacttalk which assists in my marketing.
Jay NaPier
Platinum Director
Coastal Vacations
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rhondap
Member
Joined: 13 Jun 2007
Posts: 265
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# Posted: 18 Sep 2007 09:42
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Quoting: luvtravel But as to Coastal vacations package and the BOD calls they are awesome. I use VoiceShot to make intro calls to all my prospects as a way of saying Hi as I have 2 other businesses I am running and there are only so many hours in the day. Coastal is awesome folks make no mistake about that!
Terri,
I totally agree the BOD calls and system are awesome. I have grown and learned so much more since plugging into them. I highly reccommend that no matter what "team" or "system" you are using.
Now I was thinking of using Voiceshot as well until I get ContactTalk can you tell me more?
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jnapier
Member
Joined: 30 Aug 2005
Posts: 647
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# Posted: 18 Sep 2007 09:56
Reply
HI Rhonda,
Voiceshot will send out a recorded voice message for you. It runs about 16 - 20 cents per call.
Jay NaPier
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rhondap
Member
Joined: 13 Jun 2007
Posts: 265
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# Posted: 18 Sep 2007 10:06
Reply
Quoting: jnapier HI Rhonda, Voiceshot will send out a recorded voice message for you. It runs about 16 - 20 cents per call. Jay NaPier
Thanks Jay!
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dawnmo
Member
Joined: 4 Jan 2007
Posts: 166
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# Posted: 18 Sep 2007 10:06 � Edited by: dawnmo
Reply
Here is how the call center helps me...
I don't mind calling leads DURING THE DAY, and, in fact, I am fairly good with this side of prospecting. However, because of my family's schedule I DO NOT like to make phone calls in the evening. (This is the 'freedom' side of working from home that I was looking for.) This is where the call center works for me.
If I can make contact during the day with a prospect, but they want the follow-up to take place in the evening, then they get put in contact with the Call Center. The call Center will call them in the evening.
In terms of the number of sales closed by the call center for me, here are my numbers. (I keep waiting for them to change, but it has stayed the same.) For every 100 opt-ins to the call center (thereabouts) - I get a sale. So for me, I know it's all about driving people to my page and getting them to actually OPT-IN.
The only negative to having the call center (for me) is that I am not working on improving my closing skills because I am relying on the call center to close. It would probably benefit me to try to close some myself - to learn the skill.
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hsimpsonjr
Preferred Member
Joined: 16 Dec 2006
Posts: 574
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# Posted: 18 Sep 2007 10:08
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Quoting: jnapier I don't know what happened but the call center used to have a program with newengland where they'd call the leads. I've used the newengland leads and they were decent.
The deal was we could purchase them from the back office and they would automatically get started with our autoresponder. They were supposed to be "Call Center Specific" and they actually came from a capture page that talked about the call center but didn't mention Coastal or the startup cost. The leads turned out to be trash. They were VERY expensive and they were just like any other lead. The call center didn't call them, though. We still had to work them and qualify them and move them into calling the call center. The call center eventually dropped them to try another vendor with better prices but the results were pretty much the same so they dropped them also. Right now I am trying Funtime Vacations Auto responder program and it is putting quite a lot of leads in my back office and autoresponder system. The process is simply filtering a few decent leads out of a bunch of bizzop leads. I have gotten a few good prospects but none of those have turned into sales yet but I am still working a couple of them so we'll see what happens.
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jnapier
Member
Joined: 30 Aug 2005
Posts: 647
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# Posted: 18 Sep 2007 11:30
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Quoting: dawnmo If I can make contact during the day with a prospect, but they want the follow-up to take place in the evening
Dawn, You make a great point. This is YOUR business and you should work when YOU want to.
I don't make follow up appointments and I don't ask when someone wants me to call them back. I'm successful and I keep a loose schedule so when my phone rings......I can personally answer it.
I have several team members who also keep a "Day" schedule. It's not a bad thing at all. You market during the day and you have family time in the evening. Here's who this has worked. You do yoru calling and in the evening, should your phone ring. You let it goto voice mail. YOu then, get back with the person when you are working again.
Keep in mind, that the REALLY SERIOUS people want to talk with you and will work on your schedule and follow the directions you give them. I don't chase people down....I ONLY work with those who are serous, coachable, trainable and dependable.
I know many have bought into the call center and are trying to market it....but if it's working for you....Awsome!! But, as it has been pointed out, it doesn't work for everyone and it's best done when combined with YOU making steps to get people to the website and to call the call center. If your going to do the work....why not get paid for all the activity and not accept a smaller commission on L2 and L3 sales??
Jay NaPier
Platinum Director
Coastal Vacations
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jnapier
Member
Joined: 30 Aug 2005
Posts: 647
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# Posted: 18 Sep 2007 11:36
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I used newengland for a short time as well. A friend of mine was working with them and for several months asked me to try their leads. I made some sales from the sample leads and passed the option along to my team.
Last September and October was not so good for them and other leads companies and they didn't deliver any leads for 2 months. At that point, my friend left the company and my business did as well.
The challenge with leads is that they are either too expensive ( $5-$10) or you have to work your tail off to find a leads provider with wholesale prices who can deliver quality leads. My team and I use coastal budget leads dot com and have ALOT of success at wholesale prices. ( Below a dollar each for those who are researching).
There are alot of ways to market the Coastal Business, but for my marketing dollar..I get the most results with leads.
Jay NaPier
Platinum Director
Coastal Vacations
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ateamfuntimer
Preferred Member
Joined: 22 May 2007
Posts: 626
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# Posted: 18 Sep 2007 11:37 � Edited by: ateamfuntimer
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Wow, I take a night off of the forum and look what comes out. Well here is my take on Coastal Vacations. First you should w/o a doubt get the Official Coastal Sites. This is so you always have the most updated info. After that the choice is yours. There are many great directors and groups out there. Coastal being a business you run as a independent contractor will have numerous ways of being run. Pick the right system for your lifestyle. Maybe you have time and the aptitude to call leads. But many you dont. You have to decide how you are going to run your business asap and pick the right system.
It might be any of the options out there. Seems there is a bit too much competition for some in this forum. I for one invite it. See what happens is that the prospect is better qualified when they have done some research. I like when my prospect brings up different groups upfront as opposed to after they have started with me and now want to go elsewhere thus taking training sales from me. I know many a director that has picked up a person with just a package to train them as another group didnt work out for them.
In my opinion each group has their merits ive talked with many members of each. I think it comes down to this. You decide the approach for your style and then stick with. Coastal works.
Im open to all looking at Coastal for a conversation to see if im the director you are looking for.
Adam Frederick
302 476 2753
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luvtravel
Member
Joined: 11 Dec 2006
Posts: 758
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# Posted: 18 Sep 2007 14:15
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Quoting: dawnmo The call Center will call them in the evening.
That's the point Dawn, the call center does not call leads in the am or pm the leads HAVE to call them! Now if you can please explain how exactly you are getting the call center to call them I am all ears!
Thanks
Terri
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luvtravel
Member
Joined: 11 Dec 2006
Posts: 758
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# Posted: 18 Sep 2007 14:21
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Quoting: rhondap Now I was thinking of using Voiceshot as well until I get ContactTalk can you tell me more? __________________ Rhonda Peterson
Rhonda, all I do is record a brief message on the phone as intro to a prospect, and than tell Voice Shot when I want the campaign to begin, what time to call, whether I want live answers or answer machines only. It's a great system and not expensive at all.
Terri
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dawnmo
Member
Joined: 4 Jan 2007
Posts: 166
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# Posted: 18 Sep 2007 14:25 � Edited by: dawnmo
Reply
I direct the prospect to the call center on our initial call. The prospect calls the call center and either speaks to a call center rep, or leaves a message with a good time to call back. The call center rep will call the prospect back at a good time for the prospect.
I have even had the call center call a prospect who has re-visited my website several times (even if I haven't spoken to them yet). You just need to let Hoyt or Bill know that you have a hot prospect , and they are happy to follow-up.
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luvtravel
Member
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Posts: 758
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# Posted: 18 Sep 2007 14:44
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Quoting: dawnmo direct the prospect to the call center on our initial call. The prospect calls the call center and either speaks to a call center rep, or leaves a message with a good time to call back. The call center rep will call the prospect back at a good time for the prospect.
Mind sharing what you say to the prospect to get them to call to begin with, what % actually calls the call center? Do you use a incentive to get them to call or do you just say call for more info?
I am still at a loss of what to say to get them to call.
Terri
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dawnmo
Member
Joined: 4 Jan 2007
Posts: 166
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# Posted: 18 Sep 2007 19:12
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After pre-qualifying them, I will generally direct them to the lead capture page first and explain that they need to fill out their info to get full access to the website. I then say "if you have any questions, go ahead and give the call center a call at .... or feel free to give me a call back."
I like them to have looked at the website first before calling the call center because everything is laid out for them there, including costs.
Really, I have just a very small percentage of people who actually go to the website and fill out the info. I haven't done a lot of lead calling with Coastal but now that the kids are back in school I will try to do more.
Hope this helps. Feel free to pm me if you have any questions.
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luvtravel
Member
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Posts: 758
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# Posted: 18 Sep 2007 19:26
Reply
Thank you Dawn!
I appreciate it!
Terri
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asebf
Member
Joined: 11 Sep 2007
Posts: 264
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# Posted: 18 Sep 2007 21:13
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I am very new and not even done the first sale as yet. However, in doing research on lead companies I noticed on one site some really cheap leads which the lead company said were pretty good for auto dialers.
In the past I created leads for my people - in fact we got to the point that we build our own dialers - I have several of them sitting idle now.
Has anyone used this type of marketing? I know so many people that have bought these machines and never had them work for them - so I get that part. However I have been using them and now building them for over 20 years - in the insurance business and the mortgage business - just curious if anyone here has given them a go in this industry?
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luvtravel
Member
Joined: 11 Dec 2006
Posts: 758
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# Posted: 19 Sep 2007 07:51
Reply
Hi Bob, yes we all have used the equivalent to a autodialer, I use Voice shot, others use ContactTalk.
I strictly call leads already generated I do not use it to generate leads. Did you use it to generate leads and how did that work for you in the ins/mtge business? Does the "do not call lists" law apply?
Terri
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asebf
Member
Joined: 11 Sep 2007
Posts: 264
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# Posted: 19 Sep 2007 09:05
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Terri - yes we used them exclusively for our lead generation. After reading up on how most do their marketing here I am convinced at this time that they may not be that effective in this industry.
We always conformed to the Fed and State (not all) DNC guidelines. The dialer makes about 9000 calls per day playing an interactive voice script in which the client must answer several questions and at the end - if interested - they leave their name and phone number. Then the LO's would call them back etc.
1/3 right out of the gate were not qualified i.e. were not homeowners etc. then only 1/2 of those left was there any reason to continue the conversation - because we could not help them.
It worked great for us when we have rising home values and most of the people answering were needing help i.e. poor credit - today both of those issues have dried up.
It appears most here work leads that the people have already been exposed to the basic's and know pricing etc. I do not see a way to have dialers do that - at a price that is less that what is currently available through buying leads etc.
So I guess I answered my own question by doing more research as to what most here are doing currently.
Hope that helps
Bob
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faithhopelove
Member
Joined: 28 Aug 2007
Posts: 6
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# Posted: 20 Sep 2007 19:08
Reply
How many different groups are there in Coastal?
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