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goldmills
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Joined: 3 Apr 2007
Posts: 184
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# Posted: 13 Apr 2007 17:19
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Here is a new thread for Contact Mate Software which will be released out Next week.
I have had some communication with the company principles, and wanted to pass it on to you all.
This was an email I received today.
"I wanted to thank you for your very complimentary podcasts and blogs regarding ContactMate. We are very excited to get it out there to everyone and let the fun get started! I also wanted to answer for you a couple of the questions posed via your blogs:
ContactMate currently works on a single line system, and only 1 call can be active at a time. Therefore, it is not the replacement for say a "Voiceshot" that blasts thousands at a time. However, if someone wanted to use the "blast" method for their business, ContactMate is a great follow up tool to manage and correspond with those 10% or so who were receptive to the voice blasts.
One of our beta testers uses ContactMate that way - more as a follow up after he pays $ to blast out to thousands per day. We may convert to multi-line someday, but for now, we only work on single.
You had mentioned have the caller press one to be transferred to another line. This can be done on inbound calls, but unfortunately not on outbound. ContactMate is capable of transferring calls like that with no problem, however we are bound to the capabilities of the VOIP providers, and they don't yet support outbound transfers.
ContactMate can detect tones and do various things based on the settings when certain numbers are pressed or spoken (via voice/speech recognition), such as take a message, page/email/call the user, repeat a message, put the call recipient in an "opt out" state, play a different message, update records in the database about that call recipient, etc...
Everyone who pre-ordered at the conference is receiving a $200 discount plus one free professional text to speech voice ($50 value). Microsoft Windows comes with at least 3 TTS voices, but they sound techno and computerized, and not very professional so purchasing professional voices is advised.
Anyone who pre-orders ContactMate now, will receive a $200 discount making the price $395 (free voice NOT included). They will be able to purchase professional TTS voices (several different accents to choose from) from our website for $50 each when ContactMate is released.
Lastly, I just wanted to clarify about ownership/development just as an FYI. Steve Marchessault is our Chief Marketing Officer. The owner and developer of ContactMate/4x4 Software, Inc. is James Higgins.
We plan to release Version 1.0 early next week and very much look forward to your input and feedback. Again, thank you so much for your support and please let us know if you have any questions at all. Thanks again!"
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cgmom
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Joined: 30 Mar 2007
Posts: 147
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# Posted: 13 Apr 2007 22:15 · Edited by: cgmom
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Ok, see all of this is pretty much over my head. Can anyone put it into laymans terms for me? Im new at this and you lost me at "single line system." Thanks!
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cashwealth
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# Posted: 13 Apr 2007 22:36
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Whahh, somebody go hi-tech.
Looks like my free Fax/Voice system looking better everyday.
ContactMate- where contacts coming from???
(Most important you have leads to put into that 5* system.)
cw
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susaneng
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Joined: 19 May 2006
Posts: 121
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# Posted: 14 Apr 2007 04:25
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I am just wondering if contact mate is similiar to what I got with Global Travel. I was looking into Global Travel before I joined Coastal and I was getting recorded voice mails from them almost every day. I recently got an email from someone who opted into my site and emailed me complaining they were getting phone calls from a company and they thought it was Coastal. They were annnoyed and wanted them to stop.
Susan
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luvtravel
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Joined: 11 Dec 2006
Posts: 800
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# Posted: 14 Apr 2007 07:00
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Thanks Jeff that certainly explains what it will and won't do.
For those who have been trained in the back office of WCYS they will understand what all that means 
I am buying it when it is avaiable for purchase. I don't recall if it they offer 800#'s, I need one and don't want to have to pay a lot to get it.
Terri
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luvtravel
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Joined: 11 Dec 2006
Posts: 800
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# Posted: 14 Apr 2007 07:03 · Edited by: luvtravel
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I was with Voiceshot for a while but I was to intimitated to voice blast to hundreds. So unless you intend to that, that may not be the answer for you. I mainly used it as a autoattendent.
I have other options for an auto attendent shortly unless Contactmate does act as an autoattendent.
Terri
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goldmills
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Joined: 3 Apr 2007
Posts: 184
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# Posted: 14 Apr 2007 12:09 · Edited by: goldmills
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Looks like I will do voiceshots and use contactmate as the follow up and personalization. You can voiceshot a phone # and the phone # can be a contact phone # which has all your own "audio trees" in them, Contact Mate acts as the phone tree like a member could do with their own COA line..... like a Press 1 to listen to 24 hour recorded message, press 2 to speak to me live, press 3 to be removed" etc...
Still gonna be a great system. Lots of training to educate people too
see www.contactmate.com for full product explanations
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goldmills
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Posts: 184
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# Posted: 14 Apr 2007 12:17
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actually, as I look at this last post, I am not sure if contact mate will be able to RECIEVE calls... but a 800 serive like COA could do it all, not sure if contact mate will act as an 800#
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decker2006
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Joined: 6 Jan 2007
Posts: 222
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# Posted: 14 Apr 2007 12:26
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I am looking forward to getting it and especially being trained on the functionality. I, like Susan, looked at Global Travel and found that their voiceshots to be very annoying and my opt out did not work the first time. Is there any data that voiceshots are effective? I am guessing we would be able to really customize the system to suit our needs.
Noreen
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susaneng
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Joined: 19 May 2006
Posts: 121
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# Posted: 15 Apr 2007 04:50
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Quoting: luvtravel I am buying it when it is avaiable for purchase. I don't recall if it they offer 800#'s, I need one and don't want to have to pay a lot to get it.
Hi Terri,
If you belong to Costco, they have a cheap 800 number. I got one from them and although I don't use it anymore it is so cheap that I haven't canceled it. It may come in handy for Coastal.
Susan
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luvtravel
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Joined: 11 Dec 2006
Posts: 800
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# Posted: 15 Apr 2007 08:48
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Thanks, Susan. I will look into that.
Terri
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luvtravel
Member
Joined: 11 Dec 2006
Posts: 800
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# Posted: 16 Apr 2007 06:40
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Contactmate should be available to buy a copy very soon shouldn't it?
Last email I received from them said they would let us know when it was available for purchase.
Terri
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PT Dude
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Joined: 18 Feb 2007
Posts: 66
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# Posted: 16 Apr 2007 10:07
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This is exactly the reason i leave a wrong phone number when doing
research on an opportunity. If someone were to ever voice blast me or
have this contact mate call me you can be assured i would not join that
business.
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hsimpsonjr
Joined: 16 Dec 2006
Posts: 600
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# Posted: 16 Apr 2007 14:09
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PT dude,
leads are going to be put into the system so, hopfully, those will want the info they are going to get. The tool is to help leverage time because we don't have assistants to help us. Software and services like these are wonderful tools for people like me who still work fulltime until I get my debt paid off.
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PT Dude
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Joined: 18 Feb 2007
Posts: 66
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# Posted: 17 Apr 2007 01:40
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I see your point Geez maybe im just to old fashioned???lol
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goldmills
Member
Joined: 3 Apr 2007
Posts: 184
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# Posted: 19 Apr 2007 20:57
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Contact Mate comes out Friday, April 20.
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wealthmentor
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Joined: 23 Apr 2007
Posts: 10
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# Posted: 27 Apr 2007 17:05
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so is this supposed to be like Gold Calling
which is now refered to as Success on Contact?
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ibizniz
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Joined: 13 Mar 2007
Posts: 263
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# Posted: 29 Apr 2007 14:15
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Hello Joseph
if you get on the live webinar calls, you will learn a lot about the system.
It is really like ACT and goldcalling in one in my opinion, but with some really cool features.
If you purchase it soon you will get it for $200 off using the code available on the site.
hope this helps
maria
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jnapier
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Joined: 30 Aug 2005
Posts: 647
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# Posted: 30 Apr 2007 10:48
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I have a team member who was a part of the test group. The system works well. You'll have your own contact management system and the ability to make calls to them ( ie: remind them of special calls your doing).
In this day and age it's easy for people to say..."Just send an email" but email doesn't always work....Can ANYONE say filter?
It's another way for YOU to control YOUR business.
Jay NaPier
Level 3 Director/ Master Trainer
Coastal Vacations
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griffiths
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Joined: 21 Apr 2007
Posts: 65
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# Posted: 3 May 2007 15:09
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Hi everyone,
I justed wanted an update on contact mate! Is anyone currently using it? How is it working out? One thing I am unclear on is if I have to subcribe to the COA network or anything to use it. Is Contact Mate attached to one specific group, or can anyone buy it?
Thanks,
Brandon
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luvtravel
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Joined: 11 Dec 2006
Posts: 800
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# Posted: 3 May 2007 15:42
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Hi Brandon, ContactMate is not for any one group nor do you have to subscribe to COA. All you do is got to their website and purchase it.
They have webinars and phone calls that explain how to use it.
I haven't purchased it yet and only listened to one Webinar explaining it. Maybe someone else will chime in who is using it.
Terri
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decker2006
Member
Joined: 6 Jan 2007
Posts: 222
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# Posted: 7 May 2007 14:20
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Anyone want to offer an update on Contactmate? I have it and it is set up and ready to go, but I just cannot go to their webinars. With the kids coming home from school sports in the evening, I cannot attend at their suggested times. If anyone notices they have posted the recorded training on their website, please let us know.
If you are up and running, I would love to hear about it.
Thx.
Noreen
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hsimpsonjr
Joined: 16 Dec 2006
Posts: 600
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# Posted: 7 May 2007 15:07
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Noreen,
I sent a pretty harsh email to the support address at Contact mate and told them that there was absolutely NO WAY I could make it to the webinars at the time they offered them and I needed to start using it a couple of weeks ago. I said I would be glad to recommend Contact Mate to ALL of my members if it was beneficial to me but I couldn't do that until I knew how to use it and would they PLEASE post the webinars online so normal people like us could learn how to use it. This was their reply:
Hi Harold,
We understand. We will have our webinars online this week. Thanks for your patience, and we appreciate you recommending ContactMate to your members.
Best regards,
The ContactMate Team
We will have to see what happens, huh?
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dawnmo
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Joined: 4 Jan 2007
Posts: 169
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# Posted: 7 May 2007 15:27
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That's good news. I was all set to attend the series of webinars at 3 PM EST this week but I see today that they have cancelled this one and and is now only offereing the 7:30 PM option - I can't make that one. 
The online version will be very welcome at this point.
Dawn
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decker2006
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Joined: 6 Jan 2007
Posts: 222
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# Posted: 7 May 2007 15:37
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Was each webinar just a stand alone tutorial showing us everything from A-Z, or is it a series of ongoing lessons?
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hsimpsonjr
Joined: 16 Dec 2006
Posts: 600
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# Posted: 7 May 2007 15:57
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I think it is a series of 4 or 5 different webinars.
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ibizniz
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Joined: 13 Mar 2007
Posts: 263
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# Posted: 7 May 2007 17:02
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Hello
so is there anyone who has the ACT contact manager system and has signed up for contactmate...
I just wanted to know the difference as I already have ACT
it appears to me that contactmate is like ACT, in that you can load your own leads into the system. The leads can be sent emails from your own email system (be sure you are can spam compliant as you will be risking your own IP).
But ACT costs $199
just wondering
cheers
maria
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ibizniz
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Posts: 263
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# Posted: 7 May 2007 17:07
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Well I just called ACT and answered my own question.
ACT has an option where you can automatically dial the prospects telephone number, but you do not have the option to send a file (as in a voice mail) using VOIP...so the call would be live and not a scheduled VM....
you can only send a voice mail in an email with ACT
so there lies the biggest difference between ACT and contactmate.
In case you were wondering like me.
cheers
maria
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luvtravel
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Joined: 11 Dec 2006
Posts: 800
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# Posted: 7 May 2007 18:42
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Thanks for the info Maria!
Is that the only difference and is that worth $200 more?
Just asking.
Terri
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ibizniz
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Posts: 263
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# Posted: 7 May 2007 20:52
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I don't know
I wish someone was using both systems so I could be sure of the differences.
I know that contactmate has coastal messages in their email system and some preloaded voice mail messages
I have to say it is a nifty system, but will it be worth $599 when the $200 off coupon expires?
cheers
maria
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