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candlesms
Member
Joined: 14 Jan 2008
Posts: 29
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# Posted: 17 Feb 2008 00:51 · Edited by: candlesms
Hi Tweb,
Not to my knowledge. Just depends on which commercials are playing at that time. If I remember right, you work late nights. Those types run at that time. A common one at night is the CCF. I get alot of KFP. and the time life is a big late nighter too. But honestly to my knowledge the types do have to do with your cue but not really the amounts of those types.
Say you get a lot of pranks/ghosts/Obama/Hilary/Perv calls. It was suggested to me to disco from ADE and re-sign in, to get placed in a different cue. Thats all I know and I don't understand it too much.
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reese30
Member
Joined: 17 Feb 2008
Posts: 7
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# Posted: 17 Feb 2008 07:13
West at home agent waiting on an available skill. Anyone else with this problem? Any known solutions?
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ShauriceLIrons
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ladyathome
Member
Joined: 8 Feb 2008
Posts: 32
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# Posted: 18 Feb 2008 11:47
I have the same problem, seems to me as if they are just hiring people left and right and don't have enough open spots to keep up. I check it early everyday and through out the day... the same thing, no available skill check back tomorrow. It's been like that for over a week. So I have been applying to other companies and have an interview this week while I wait for more skills to become available.
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StormyDawn
Member
Joined: 17 Feb 2008
Posts: 35
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# Posted: 18 Feb 2008 17:20
I am just looking for some feedback, I worked my first shift for west yesterday and did terrible I think. 3 calls, no sells. My first caller said no due to price, didn't remember to log the call before taking second call, then couldn't figure out how to get to what caller was calling about untill after I ended call. Third call was going better till cc was bad, contacted pal to see what invalid value meant and caller had hung up by time I returned. I was about ready to cry and give up. I was just so nervous and felt I didn't know my way oround the order screens well enough yet. Any pointers or helpful advice?
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tweb
Member
Joined: 17 Jan 2008
Posts: 26
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# Posted: 18 Feb 2008 17:26
Well, I went to schedule hours for next week and noticed that for Monday (2/25) the per/min talk time rate has decreased. For all of you that have been with West for awhile, is this normal and when do they pick back up?
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candlesms
Member
Joined: 14 Jan 2008
Posts: 29
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# Posted: 18 Feb 2008 19:07
Tweb, I had scheduled those hours for Monday also, then deleted them in case its a glitch, I am moving back to Florida this weekend, so I figured its a great time to do that. It is not normal tho, I have never seen 15 cent per minute rates ever.
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ladyathome
Member
Joined: 8 Feb 2008
Posts: 32
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# Posted: 18 Feb 2008 20:14
reese30 and anyone else waiting for a skill...LOG ON NOW!! I just got a skill so try to log on and see if it is available still! good luck!
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tweb
Member
Joined: 17 Jan 2008
Posts: 26
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# Posted: 18 Feb 2008 21:28
Candlesms, check your PM.
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lisamarie
Member
Joined: 18 Feb 2008
Posts: 1
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# Posted: 18 Feb 2008 21:40
Hello to everybody that has worked for West. I worked for them in 2004 and I didn't like the upsells at all. To me it seemed like they always made the customers mad. My mother passed away in 2004 and I took time off from West to get myself back together again. Than they decided not to hire anybody from Alaska anymore. I finally got fed up with them and started searching for another telephone agent job and finally found one. Just thought you all would like to know this.
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Lisa Marie Evans
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tweb
Member
Joined: 17 Jan 2008
Posts: 26
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# Posted: 18 Feb 2008 21:47
ladyathome, what skill were you offered?
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ladyathome
Member
Joined: 8 Feb 2008
Posts: 32
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# Posted: 18 Feb 2008 22:02
D*L Customer Service
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missy_0579
Member
Joined: 18 Feb 2008
Posts: 1
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# Posted: 18 Feb 2008 22:33
Hello all, I submitted everything to West and recieved the email the same day asking for all of the paperwork, I filled everything out and even faxed them the info they asked for (DL and SS card) and still nothing. I submitted everything on 2/5. Am I really hired or what ? HELP!!
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vkin9772
Member
Joined: 28 Jan 2008
Posts: 12
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# Posted: 18 Feb 2008 22:58
Hey lisamarie. Just wanted to say not to freak out. My first few shifts went ok but then I had a little bit of that happen. When you forget to log a call try hitting your make busy button until you figure it out!! It will get easier I promise. Just remember the pals are there to help you and I have had people hang up when I was on with a pal and actually ended up with good feedback. If the c.c. don't go through make sure you have the right number and cc. try running it again and if that don't work simply tell them that cc is not going through that you will need a different one. If they get mad just log it as an inquiry call.
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vk
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ladyathome
Member
Joined: 8 Feb 2008
Posts: 32
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# Posted: 18 Feb 2008 23:21
Quoting: missy_0579 Hello all, I submitted everything to West and recieved the email the same day asking for all of the paperwork, I filled everything out and even faxed them the info they asked for (DL and SS card) and still nothing. I submitted everything on 2/5. Am I really hired or what ? HELP!!
I suggest you go back a page and read the previous posts as we have already covered this. But to get a better idea, no you are not hired yet. You are not hired until your status says "in hired status" this can take up to 3 weeks as a lot of us have experienced. This doesn't mean that you won't get hired, just that it may take a while until you are "officially" hired. You will get a Welcome email when you are officially hired and get all of your info. Hope this helps! And good luck, just be patient and you will get all of your emails and be hired, the process just takes quite a while for some people. Hopefully you will be one of the lucky ones who doesn't have to wait 3 weeks!
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WorkingAtHomeTX
Member
Joined: 16 Jan 2008
Posts: 11
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# Posted: 18 Feb 2008 23:45 · Edited by: WorkingAtHomeTX
Quoting: ladyathome I suggest you go back a page and read the previous posts as we have already covered this. But to get a better idea, no you are not hired yet. You are not hired until your status says "in hired status" this can take up to 3 weeks as a lot of us have experienced
Just to clarify the facts here, it can take up to 5 weeks and more for the next step to take place (some have said up to 2 months), especially right now. This Wednesday I will be begining my 5th week (applied 1-22-08) waiting for the next step (the Welcome, you're hired e-mail), which then leads to the webinar, and then the wait for a skill to open for you to begin training. Some say this is an extra slow time for West, but I feel it's more a case of too many employees hired for the available work load at hand. This should be one of their busiest times of the year with people receiving their tax refunds and therefore having extra income at their disposal.
But the point is, if you want to work for West At Home, you'll have to be VERY patient, and with a little luck your time may just eventually come too! Good luck!!! 
WorkingAtHomeTX
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maxie
Member
Joined: 19 Feb 2008
Posts: 1
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# Posted: 19 Feb 2008 08:13
Missy, I, too, submitted all paperwork around the same time you did and I'm still waiting.
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reese30
Member
Joined: 17 Feb 2008
Posts: 7
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# Posted: 19 Feb 2008 14:21
Thanks for the heads-up ladyathome but sadly the skill shows available but only when I click the view skill button I get the...
"Recruitment for DHL Customer Service is currently closed. Please return to the skill assignment page and request another skill!"
...message! but that's the only skill listed so now I'm almost ready to give up. I was so excited at first about the the chance to work from home and not have to deal with metro Atlanta traffic but now I'm bordering on depression.
My decision to work from home was based on the fact that I was approved with West but now that I'm hired its been weeks with no work. I really love the extra time I have with the kids now but I'm going stir crazy without active employ! How do you guys cope with the waiting? I've got to find a hobby or I'll end up miserable back at my old cubicle after an almost two hour traffic jammed commute but at least that aggravation comes with a paycheck attached.
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ShauriceLIrons
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reese30
Member
Joined: 17 Feb 2008
Posts: 7
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# Posted: 19 Feb 2008 14:36
Hey, does anyone know what DHL CSR is?
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ShauriceLIrons
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WorkingAtHomeTX
Member
Joined: 16 Jan 2008
Posts: 11
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# Posted: 19 Feb 2008 15:28 · Edited by: WorkingAtHomeTX
Quoting: reese30 Hey, does anyone know what DHL CSR is?
DHL (Dewey, Huey & Louie) CSR (Customer Service Representative). Should be a good skill! Wish I could be doing that one! I worked for DHL while in college, way back in the early mesozoic period.
WorkingAtHomeTX
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ladyathome
Member
Joined: 8 Feb 2008
Posts: 32
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# Posted: 19 Feb 2008 19:35
I got an email stating there are about 3 skills open and to sign up and begin training asap so if anyone is still looking for a skill, hopefully they have some open for you.
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Lourdy
Member
Joined: 20 Feb 2008
Posts: 1
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# Posted: 20 Feb 2008 13:11
That sounds so good!! I did not get a choice ...was assigned DR and I just finished training and found the scripting/upsells so ...crazy that I am really not confident it will work out for me but I will definitelly give it a try.
Is anyone familiar with the Bilingual projects?Can DR agents take calls in Spanish?
Many Thanks!!
Lourdes
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Snowclouds
Member
Joined: 20 Feb 2008
Posts: 2
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# Posted: 20 Feb 2008 15:21
how long are you considered "hired"? what if a position never opens up are you still employed by West? Will you one day be called as much as 6months later?
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triciawy
Member
Joined: 20 Feb 2008
Posts: 1
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# Posted: 20 Feb 2008 15:48
Am new to the board, waiting since Jan. 28. I sent notarized forms etc. Even bought a new Dell laptop.
Love to hear soon, as a lot of others feel the same.
How do you handle personal calls that may come in, I don't understand. Seems caller ID would be a good thing to know who it is!??
Triciawy
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mphollins
Member
Joined: 23 Jan 2008
Posts: 11
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# Posted: 20 Feb 2008 23:24
I waited for West At Home to contact me about a position for two weeks. I got an email after writing them, that read Unfortunately all position were filled.
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srt
Member
Joined: 21 Feb 2008
Posts: 1
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# Posted: 21 Feb 2008 06:19
Hi Everyone,
I am new and just completed my 1x1 and will be taking my first call this weekend. I have completed my training in DR and I am looking forward in this opportunity. I was wondering if someone could tell me the best type headset to use?
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Snowclouds
Member
Joined: 20 Feb 2008
Posts: 2
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# Posted: 21 Feb 2008 12:08
Quoting: WorkingAtHomeTX Just to clarify the facts here, it can take up to 5 weeks and more for the next step to take place (some have said up to 2 months), especially right now. This Wednesday I will be begining my 5th week (applied 1-22-08) waiting for the next step (the Welcome, you're hired e-mail), which then leads to the webinar, and then the wait for a skill to open for you to begin training.
Thank you for that. This does clear things up a bit.
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WorkingAtHomeTX
Member
Joined: 16 Jan 2008
Posts: 11
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# Posted: 21 Feb 2008 18:07 · Edited by: WorkingAtHomeTX
Quoting: Snowclouds how long are you considered "hired"? what if a position never opens up are you still employed by West? Will you one day be called as much as 6months later?
I thought your question was a good one too, Snowclouds. At what point does one simply pack it up and consider themselves not hired? One month would usually do it for me, even in a situation such as this. I've never done much customer service beyond the day to day contact with clients in my illustration and graphic design services. And I have no phone bank work experience of any kind. So it's easy to assume I may not appear too impressive for such work. But I could really use the extra income, and working at home would be great - if it only worked.
Still holding out hope...
WorkingAtHomeTX
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rosielopey
Member
Joined: 28 Jan 2008
Posts: 51
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# Posted: 22 Feb 2008 09:26
I currently work for West on the DR project. ACD Direct is hiring because I just got on with them. They take the pledge call for PBS and St Jude hospitals. There is not upselling. Hurry and apply because their March Drive is coming up and all the agents say it is busy. There is a 30.00 fee for a background check but you pay that thru paypal. You do need a microphone for your computer but you can find one at walmart for 9.00.
That will at least give you something to do until West has some openings. It seems like everyone wants to work at home now because of traffic commutes and gas prices so whatever position you get hold on to it because it is so hard to find one. As much as I dislike the DR calls I am sticking it out and hopefully they will offer me another skill when they open.
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Rosie Lopez
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ladyathome
Member
Joined: 8 Feb 2008
Posts: 32
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# Posted: 22 Feb 2008 12:03
I have an interview with acd direct today
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StormyDawn
Member
Joined: 17 Feb 2008
Posts: 35
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# Posted: 23 Feb 2008 13:48
Getting ready to work next shift for DR. Hope it goes better today. Am glad they made it possible to go back and review the training. Wish me luck!
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