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Berni
Member
Joined: 28 Dec 2007
Posts: 20
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# Posted: 20 Jan 2008 00:11 · Edited by: Berni
Hi all,
I just wanted to give you guys an update on the blessing of West. Mine is twofold right now. First, last week my daughter got really sick, (strep throat and a bad flu/cold virus is going around). The nite she became ill, I was working. I was able to finish out the half hour block I was in and post the rest of my shift for trade. Other agents picked up my blocks so I was able to spend the time caring for her. I was able to work the next day as she slept. The very next day I was just as sick as she was. I was very worried about my shifts, but as before, I posted them for trade. So it goes all week long. I was so afraid that I would lose my job. But as it turns out, all of the shifts that I posted for trade (about 20 hours)were picked up. That meant I could recover and not lose any points on my schedule adherence. That was such a relief.
I am finally feeling better and able to work. So tonight when I logged in I wanted to double check my performance, which was fine. I also looked at my pay period summary and to my surprise, I received a training bonus! It appears that I did my training during a hiring bonus time. What a blessing, that bonus will help to make up for the week I was sick.
I hope this helps put West out on this forum as a legit company. Thanks for letting me share my good news 
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Berni
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Lillisa
Member
Joined: 18 Jan 2008
Posts: 3
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# Posted: 20 Jan 2008 16:59
rsoler,
Why do you think a landline phone is required if the job works with Vonage? I don't want to have to pay for Vonage as well as a landline phone and Vonage is so much cheaper!! I don't know what to do about that. Do you need to have long distance on your phone for this job? Thanks so much for the help!
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Lisa Scribner
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chamner04
Member
Joined: 10 Jan 2008
Posts: 16
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# Posted: 21 Jan 2008 10:45
Hello,
I was recently hired as a west at home agent and I completed my training for Direct Response on Jan 13th. I was supposed to get my first paycheck direct deposited into my account today for my training but so far it's not showing in my bank account. When I check the status of my direct deposit there is a note at the bottom saying they do a test deposit first, but it's showing an "active" status.
I was wondering if anyone had a similar situation when they started with West, and if so, how long it took them before they got paid??
Also, has anyone had a trouble with finding available shifts to pick up for Direct Response with West?
When I looked under trade shifts there was very limited opening and it was only for this morning. There was nothing for the rest of the week.
Thanks in advance!
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Berni
Member
Joined: 28 Dec 2007
Posts: 20
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# Posted: 21 Jan 2008 11:40
chamner04 Hi, Just wanted to let you know that my very first check was a paper check, and it was in the mail, on the pay date or maybe one day after. I think my bank took longer to process the direct deposit than expected. But after that my checks have been direct deposit no problem.
I have noticed that there are fewer hours available, but you have to keep checking, i think people grab a bunch and then release what they don't want. I don't know why that is, but I check it often and pick up whatever i find available.
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Berni
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rsoler
Member
Joined: 7 Jan 2008
Posts: 305
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# Posted: 21 Jan 2008 17:17
Lillisa,
I don't know why that is but West told me vonage was not an option....and no you do not need long distance because you do not need to make outbound calls. hope this help
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rsoler
Member
Joined: 7 Jan 2008
Posts: 305
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# Posted: 21 Jan 2008 18:06
Chamner04, if you were expecting direct deposit then it should of been deposited in your bank account LAST Friday 18th everyone that has direct deposit gets paid on Fridays. you will obviously recieve a check by mail should be by tomorrow. don't worry first time takes bit to get direct deposit
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RO
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Berni
Member
Joined: 28 Dec 2007
Posts: 20
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# Posted: 21 Jan 2008 19:03
chamner04, Hi again. On the employee website, under the pay information tab, there is a list of pay dates. You will notice, that today is the actual pay date. And since today is a bank holiday, that may be why late. Dont worry you will get paid.
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Berni
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chamner04
Member
Joined: 10 Jan 2008
Posts: 16
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# Posted: 21 Jan 2008 19:18
thanks Berni and Rsoler.
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steph
Member
Joined: 21 Jan 2008
Posts: 59
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# Posted: 21 Jan 2008 19:44
Hi Everyone,
I also work for West since September 07, I work on projects Toys R Rus/Toy Assist and Virgin Mobile. I have made a decent living and enjoy working from home.
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travelladee
Member
Joined: 21 Jan 2008
Posts: 1
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# Posted: 21 Jan 2008 20:49
I worked for west Jan 05 to June 07. I left when we lost the Cricket contract and I had HSN but the calls were slow. Now I reapplied and informed them I was a prior agent and I got the infamous email that I was hired. I didn't know I had to physically mail the notorized forms but instend to tomorrow.
As far as this company called Arise I will check out for an alternate. I am going to be going to medical coding school where I will make $35 an hour as a remote coder so this will get me by til June when I finish.
Thanks for the heads up on the improvement with the employee vs contractor part of West, I was a little weary about returning.
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rsoler
Member
Joined: 7 Jan 2008
Posts: 305
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# Posted: 22 Jan 2008 09:30
Hi all!
I like to share my experience with Arise I DID apply last year before I was hired by West...AND it was nightmare for me although I HAD passed the 101 and went through all the steps required and passed they never contacted me not even the courtesy to let me know after all the work I went through that was the definite drawline for me. I immediately retrieve and did not even try to contact them for feedback. I figured if they would be that irresponsible and sloppy with administration imagine when I would get hire. anyway, that was just my experience not everyone I JUST THOUGHT I give all a heads up before venturing to Arise. I also have a freind (the one that refer me to arise) that was hired by them she work as a independent contractor for about 5months she had the Times Magazine Contract well it so turned out she also encounter problems after her 4th month with them. Apparently, she told me Arise had made quite a few mistakes with her paystubs according to her pay was not accurate and when she tried to dispute it they totally ignored her and told her that the computer rating or whatever does not lie. that's when she said goodbye and decided to apply WITH West but sadly, for her she failed the contract and is now awaiting for another opportunity at West. I hope this info will help some
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workinghome
Member
Joined: 22 Jan 2008
Posts: 4
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# Posted: 22 Jan 2008 16:44
How long did it take for you guys to hear from west after you applied? I have applied on jan 10th and still nothing, is it hopeless for me?
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plush33
Member
Joined: 21 Jan 2008
Posts: 1
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# Posted: 22 Jan 2008 20:34
Hi everyone!
I was wondering if anybody on here working for West lives in Tennessee? Also, I think I read this somewhere but want to make sure that this job does not involve making sales calls, it's only answering customer service calls right? There were a lot several questions on the application about sales calls....
Thanks for your response
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chamner04
Member
Joined: 10 Jan 2008
Posts: 16
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# Posted: 22 Jan 2008 20:39
hi everyone!
so i had my first shift with west today. i decided to do just a 1/2 hr shift at first to start off. i was so completely nervous, there were a few times where i messed up on the script and i got a little during the whole order taking process and upsells.
Does anyone know if West gives you the benefit of the doubt during the first few shifts you work, seeing as your new? i mean, i know we have to read the script verbatum, but they don't expect you to get through the call perfectly on your first shift ever do they?
i hope this gets easier as i continue to do it. 
-charlotte
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FreeCashMan
Member
Joined: 31 Dec 2007
Posts: 85
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# Posted: 22 Jan 2008 21:39
Are people on the forum working for West, etc. because they want a J.O.B. or because they have been able to find that profitable home business that will make them money. Doesn't seem like West, etc. are going to deliver any serious or reasonable income for a person to live off of.
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steph
Member
Joined: 21 Jan 2008
Posts: 59
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# Posted: 23 Jan 2008 08:37
No, we do not make millions working at west but they told us that at the beginning of our application process too. It is an honest second income if necessary also though, it also depends on projects, hours and etc. Because I have heard where alot of people claimed to make alot of money. I am only looking to make second income my husbands business pays the bills and more.
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steph
Member
Joined: 21 Jan 2008
Posts: 59
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# Posted: 23 Jan 2008 08:40
chammer04 to your questions, yes west allows you some time prior to your first monitor. They understand the difficulty of training from home to do your job. Also, as you take more calls it will get easier trust me. Also, no one is perfect and we all will make a mistake here and there but you would too if you were working outside of your home. Just relax and enjoy. I am sure you did great on your first shift and you are just being hard on yourself. Take care.
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chamner04
Member
Joined: 10 Jan 2008
Posts: 16
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# Posted: 23 Jan 2008 09:34
Steph-
thanks, i'm sure your right. i hope tonight goes a little better for me. hopefully, once i get used to using their application and reading their scripts I will get a little better.
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steph
Member
Joined: 21 Jan 2008
Posts: 59
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# Posted: 23 Jan 2008 09:47
Chammer04, what project are you working on?
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mlhatl
Member
Joined: 15 Jan 2008
Posts: 23
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# Posted: 23 Jan 2008 10:12
steph,
How long have you been working for West. I am on my last module for Sears repair. I must say I am kind of nervous once I actually start taking calls.
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steph
Member
Joined: 21 Jan 2008
Posts: 59
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# Posted: 23 Jan 2008 10:22
I have worked for West since september of 07. I started off working Toys R Us than later was requested to train further to become toys assist which I take Toys Canada calls and assist other agents/back up to toys pals. I also work Virgin Mobile holiday.
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mlhatl
Member
Joined: 15 Jan 2008
Posts: 23
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# Posted: 23 Jan 2008 10:31
Sounds good Steph. So I assume to work other skills you have to be invited?
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Berni
Member
Joined: 28 Dec 2007
Posts: 20
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# Posted: 23 Jan 2008 10:33
Quoting: FreeCashMan Are people on the forum working for West, etc. because they want a J.O.B. or because they have been able to find that profitable home business that will make them money. Doesn't seem like West, etc. are going to deliver any serious or reasonable income for a person to live off of.
I cant answer for everyone but I am working for West because I need a Job. I realize that I am not going to get rich by working for West, but, I can say I have a job, one that works for me and my situation right now.
Don't get me wrong, the idea of quick and easy money, sounds wonderful, seeing as I am a single mother, trying to work on my home, but I think most go into West, looking to make supplemental income.
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Berni
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steph
Member
Joined: 21 Jan 2008
Posts: 59
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# Posted: 23 Jan 2008 11:53
I have to agree with Berni, Also I am a little skeptical of keep and easy money I usually find them to be scams or something I do not choose to do
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Interested in Avon! Now you can shop online and get shipped directly or delivered by Representative and you can also become an Independant Avon Representative for further details please check out www.youravon.com/snovo.
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steph
Member
Joined: 21 Jan 2008
Posts: 59
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# Posted: 23 Jan 2008 12:00
Sorry, for the type error but what I meant is that I am skeptical of fast and easy money. I also went into this looking for a suplemental income not something that will consume my time because my family time is valuable to me also. There are somethings that are worth more to me than being rich.
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tweb
Member
Joined: 17 Jan 2008
Posts: 26
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# Posted: 23 Jan 2008 13:24
No one has really answered the question on how long it takes for West to contact you from the time you submit your online forms and you actually start working/training. Has the time varied from person to person? Do they go through periods where there are more agents than needed? I was wondering if that's why it's taking soo long, almost 3 weeks.
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rsoler
Member
Joined: 7 Jan 2008
Posts: 305
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# Posted: 23 Jan 2008 13:28
Yes guys If there is someone that knows a scam when is coming is me. I was a victim before I was hired by West I was looking every alternative to make money on the internet all those offers especially the people that claimed you will earn 3000 blah blah blah a month are practically all scams! I'VE done a lot of research on these type of scams they are truly predators skeeming and sneaking there way into forums just like these ones looking for there next victim. I TRULY fell for one of these scams spend over $560 of my good earn money that promise me a website and good monthly get rich scam that turn out to be a fluke! please, people do not fall for this ever make sure you are in a legitimate company. and if you are in a legitimate company you should not have to pay so much money for software and blah..blah... after experiencing this scam I AM very careful and have become quite alert and the scam above presented to us is I CAN ASSURE YOU A TRULY SCAM INDEED. so, dont fall for it I AM merely warning you....you will regret it if something sounds too good then by golly GEESH LISTEN TO YOUR INTUITION then it's to good to be true.
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rsoler
Member
Joined: 7 Jan 2008
Posts: 305
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# Posted: 23 Jan 2008 13:33
AND ONE MORE THING YOU SEE HOW SOMETIMES THE WORDS ON WE WRITE ON OUR FORUM ARE AUTOMATICALLY TURNED TO BLUE AND ONCE YOU CLICK ON IT IT TAKES YOU TO OTHER LINKS. WELL THESE LINKS ARE EXACTLY WHAT PREDATORS USE TO TAKE YOU TO THERE SITES. THEY PAY MONEY TO GET THESE WORDS SUCH AS MAKE MONEY ON THE INTERNET, EARN MONEY, AND SO FORTH...SO YOU SEE THESE GOOGLE WRDS IS WHAT THEY USE TO FIND YOU. PLEASE BE AWARE AND DO NOT CLICK ON THOSE BLUES IF THEY CLAIM TO PROMISE YOU WILL MAKE MONEY! CHAU
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tressasmith7654
Member
Joined: 16 Jan 2008
Posts: 11
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# Posted: 23 Jan 2008 13:34
Hi Tweb,
I am still waiting also. I have called the 877 number (leaving multiple messages) and sent several e-mails. Still nothing from them. My application statis is still the same, also. Please keep in touch.
Tressa
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Tressa Smith
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mlhatl
Member
Joined: 15 Jan 2008
Posts: 23
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# Posted: 23 Jan 2008 14:16
Quoting: tweb No one has really answered the question on how long it takes for West to contact you from the time you submit your online forms and you actually start working/training. Has the time varied from person to person? Do they go through periods where there are more agents than needed? I was wondering if that's why it's taking soo long, almost 3 weeks.
Hi tweb. I think it varies. For me, I applied at the beginning of January. I received an email the same week. Took the test. And it took about a week before they sent something saying I was hired and then came a link to fill out paper work to send in. On the other hand, it took up to 3 weeks for my mother-in-law. She applied in November of last year. I would try sending an email to hr regarding your application. So far they have responded to all my emails. Their email address is [email protected]
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