| Author |
Message |
suzathome
Member
Joined: 14 Sep 2007
Posts: 13
|
# Posted: 15 Jan 2008 01:18
II saw your post with the questions you have on Arise. I work full time through them earning approx. $14 an hour. There is a lot of work available to do from home, mostly answering the phone and working on the computer - customer service and sales - and some email and chat types of work also. Let me know if you want additional details. You can read about it some at arise.com
There is some start up cost but it is worth it. I earned my investment back the first week and am now earning between $3000-3500 per month working from home. It is not a scam or anything fly by night, but a reputable company that has been around for years now.
Let me know if you need more info. It is a great opportunity for lots of people.
__________________
Suz
|
susanathome
Member
Joined: 13 Jan 2008
Posts: 6
|
# Posted: 15 Jan 2008 08:03
I really appreciate the information! I just completed my background check for Arise. I do have a question, that may be answered by them when I get to that next step, but do you have to become incorporated, or can you be a sole proprietor or LLC? Of course you have to have an EIN before you can ge the state license. I just wondered if you knew. Also, do you pay quarterly/monthly taxes? I was an LLC in another state and they sent me montly coupons to submit/record montly taxes. Again, thank you for all of the information. You've been more than helpful! 
|
raineywed6896
Member
Joined: 15 Jan 2008
Posts: 1
|
# Posted: 15 Jan 2008 10:49
I have been working for West for almost 2 months now & I LOVE it! You do get paid, when you're working EVEN if you get NO calls, but you just get minimum wage. For me, I homeschool & have a 2 year old, so it's ideal for me w/their schedules. I always average about $11/hour. I'm in GA, so minimum wage is only 5.85 here - that sucks, but hey I'll take getting paid to read a book or do laundry, when the phones aren't busy.
__________________
Lori
|
gacuna
Member
Joined: 15 Jan 2008
Posts: 1
|
# Posted: 15 Jan 2008 13:07
my husband works at the actual west telemarketing building and he applied for west at home.......he got the job but they told him he needs to quit first before they could move on so im kind of iffy about it......i dont think he will get paid as much as he does at west corp....but we would save so much gas money. also another thing that scares me is that at west they will fire you for whatever reason very easily....i imagine it is much more common to be fired if you are a home agent because they dont even know you or what you look like so thats another thought. any insight?
__________________
~~~Nena~~~
|
mlhatl
Member
Joined: 15 Jan 2008
Posts: 23
|
# Posted: 15 Jan 2008 16:41
I have just started with West. I am currently training with Sears Repair. I haven't experienced any problems so far. Anyone currently working for Sears repair?
|
krismorrow
Member
Joined: 15 Jan 2008
Posts: 2
|
# Posted: 15 Jan 2008 16:50
I'm definitely interested in working at Arise also. My concern is I will be a stay at home, possibly sending my two youngest to Mothers Day Out twice a week. My question is do they have 3rd shift hours? Also, how much work is available that does not involve the phone? My youngest is 5 months and still wakes up at night, I hear the stories about background noise while on the phone with customers or clients
|
Aqua21
Member
Joined: 15 Jan 2008
Posts: 3
|
# Posted: 15 Jan 2008 19:28
I applied with West Dec 10th.... I received an email with a link with tax forms and paperwork to feel out on Dec 29th. I guess this means I am hired?
I mailed out my tax forms and noteray form information early last week.
When I check my application status its just a checklist of my paperwork that I have completed but it doesn't say how long it would take for them to contact me back and I am not even sure if they received my information.
Does anyone out there know how long it takes for them to contact you for training after you have sent out your paperwork??
I have seen a few people ask this question in the forum but no replies.
__________________
;)
|
susanathome
Member
Joined: 13 Jan 2008
Posts: 6
|
# Posted: 15 Jan 2008 19:30
Suz,
Okay, so today I was able get all the way to the course. I've paid for the course, now I'm SOOO confused. Do I take all the courses or do I choose. A lot of them have company names. Also, do you know about how much more money it will cost once you apply to one of the companies? I think I read that part right. I'm off to go buy my VoIP headset as I don't have one yet. I'm just so confused as to what course I'm supposed to take!!! Can you help? (I know you are probably soooo over me! ) I'll have to call one of these guys at Pro-Flowers to send you something for all your help. LOL
|
suzathome
Member
Joined: 14 Sep 2007
Posts: 13
|
# Posted: 15 Jan 2008 21:09
Susan, I am happy for you that you are on your way to doing the work through Arise, but first of all I am trying to decipher exactly where you are in the process. Did you get accepted and are ready to now start the basic training course - ACP101? Or did you already complete that and now are ready and waiting to sign up for a client training? If I better understand exactly what you are ready for and doing now, I will be able to advise you better. If you are accepted by Arise and ready for ACP101 that is their basic training course that they require their agents to complete before being able to start training for work for one of thier clients. The ACP101 is a self study course online that you have 10 days to complete once you start, but many people complete it in 2-3 days. Once that is completed, you are then ready to sign up for a client training with one of Arise's client companies, and you would just choose one of the available trainings and go through that and then you can start working.
Maybe I am telling you all about things you already know and understand - I am just not sure where you are in the process. If you want to email me at [email protected] it might be easier for us to communicate, than just on this board. And I'm sure you will have many more questions as you go, and I am happy to help.
Sue
__________________
Suz
|
tab29
Member
Joined: 6 Jan 2008
Posts: 7
|
# Posted: 16 Jan 2008 07:58
Quoting: Aqua21 I applied with West Dec 10th.... I received an email with a link with tax forms and paperwork to feel out on Dec 29th. I guess this means I am hired?
Aqua,
I finally got my welcome email last week so overall this took about 2 weeks after I faxed my ID forms. I just finished training and will do my webinar today. Your application status should say you are hired once they send you the email for the notarized forms and employee forms to fill out.
Contact HR and leave a message, they called me back to make sure I received my email. Their number was in the email that asked you to send the forms.
I also sent a direct email from obtain the address from the person who sent me the email asking for the forms to filled out. She responded very quickly.
|
susanathome
Member
Joined: 13 Jan 2008
Posts: 6
|
# Posted: 16 Jan 2008 09:35
Well, West At HOme has not responded to my 3 emails, so I've moved on to different things. I was very disappointed that they never got back to me. I was hired, but they didn't tell me I was hired, then I checked the status of my app and it said I was hired and then my HR forms had expired. IDK what's going on, but if they EVER get in touch with me, I'll have to pass as I've found something else.
|
WorkingAtHomeTX
Member
Joined: 16 Jan 2008
Posts: 11
|
# Posted: 16 Jan 2008 17:45
Hello Susanathome. Sorry to hear your experience with WestAtHome has been so disappointing. I've been reading your thoughts here over the past few days and along with others, your convo with Susathome has been most enlightening - about West and Arise. I hope you'll find time to share more of your findings as you progress through the Arise work process. Both these two companies hold my best hope for the WAH experience, right now.
I must say I was a bit put off by ALL the requirements of Arise, including their strict terms for installed software and various gear and backup gear! Sounds like you need quite a system and office setup to even get started with them! And with all the required investments, it would be such a shame to be terminated due to some fault or oversight in your installed software or lack of backup equipment and all. Pretty intimidating!
But a big thank you to you and Suz and everyone else who has shared their stories and insights into West and other WAH companies!!!
WorkingAtHomeTX
|
rsoler
Member
Joined: 7 Jan 2008
Posts: 305
|
# Posted: 17 Jan 2008 10:57
Hello Everyone, I'm new here and I want to tell everyone that I've been working for West since May, 07 and I HAVE to tell you all I've paid my dues....meaning I came in before the changes happened conversion of Independent Contractor to NOW Employee etc...and I have to tell you all it has improved. I average $10-11hr when calls are coming in, one after the next. However, when slow minimum wage falls in and that well can be rare I do work over 40hrs cause I like to get the overtime pay. The skills I have is SEARS REPAIR/DIRECT RESPONSE. I currently complete the DR so, since MAY I only had SEARS for the first time this weekend I WILL be trying the DR SKILL and it looks like they pay very well weekends go up to 25rate per min which if calls come in one after next will be 15hr not bad so it does matter which skill you have some pay more than others. RULE OF THUMB downside sometimes WEST HR DEPT make changes and they don't notify so no heads up here. but so far I HAVEN'T had any problems at all I really like it and they don't bother you unless you are not doing your job properly. any questions guys feel free to ask bye for now.
__________________
RO
|
WorkingAtHomeTX
Member
Joined: 16 Jan 2008
Posts: 11
|
# Posted: 17 Jan 2008 13:02
I have a few questions for any WestAtHome agents or even for other WAH company workers such as Arise.
1) If you decide to work from 8am to 2pm, does this mean you will work those hours everyday including weekends, 7 days a week? Or are the days you want to work also something you can choose?
2) How do these companies handle short bathroom breaks? I can usually make it through a 2 hour segment (assuming there would be a 10min break every 2 hours), but sometimes the call arises sort of unexpectedly. How is this sort of thing handled or tolerated by these companies? Hate to lose a good job just because I got sick at my stomach a few times.
3) Are there any shifts or types of work that tend to pay better than others? Any tips to share in this area?
4) I see these companies, like West, saying you will be paid by call, minute, or hour. I'm assuming this is determined by the actual company your will be servicing and their agreement with your "employer". Is there any noticable advantage of one type of pay calculation over another? Or any advantage to work in a specific field?
5) There has been mention of people failing a skill test, which then means you cannot retake that test for 6 months or so. If you fail a specific skill test, is there any problem then beginning training for a different specific field or area? Is this paid training also?
6) Are there any specific software applications that would be advantagous or even required to be familiar with to perform and excell at the various duties of one of the WAH companies like West or Arise? Word, Excel, Powerpoint, Outlook, CRM?
7) Finally, can anyone give me any idea how much the training time is compensated. Or is this something that's not to be talked about, or too different for each skill to estimate? Is this an hourly wage or by the minute or course segment?
Thanks so much to any who might be able to shed some light in this area for me and others!!!
WorkingAtHomeTX
|
tweb
Member
Joined: 17 Jan 2008
Posts: 26
|
# Posted: 17 Jan 2008 13:39
I have a question about West. I have applied and submitted forms online. I am now awaiting the next step which seems to be taking a long time. I was not asked to do a phone "interview". I see that some of the people hired on here were not required to do a phone interview and others were. Why do some have to do the phone recording and others not?
|
tressasmith7654
Member
Joined: 16 Jan 2008
Posts: 11
|
# Posted: 17 Jan 2008 14:46
I applied with West Dec 27th.... I received an email with a link with tax forms and paperwork to feel out on Jan 2nd. does this mena I am hired.
I emailed my proof of eligiblity and mailed the noteray form information .
When I check my application status its says that they received all of my documents. They are waiting to complete the hiring process in there system.
Please help me.....
Does anyone out there know how long it takes for them to contact me for the next steps to take?
__________________
Tressa Smith
|
world1
Member
Joined: 13 Dec 2007
Posts: 14
|
# Posted: 17 Jan 2008 18:26
"few questions WorkingAtHomeTX
Hi workingAthomeTX
It depends on which training you are in.The pay as well as time.Their system is wonderful and userfriendly ,they have options for incoming call , end call incase of prank call , make ready when u r ready , make busy when u want to make busy.
They pay call per minute as well as work pay.it depends on your project.
Training is paid as per yr state wages.
Logged time summary calculates yr pay for training.For tips takes notes from their training...when you are in the exam part the notes will def help as the system is new we get tensed.They give you two chances.
You can even go to their FAQ from support ...They answer most of the questions.
Hope this is helpful.best of luck.
|
Lillisa
Member
Joined: 18 Jan 2008
Posts: 3
|
# Posted: 18 Jan 2008 10:16
I applied at West last night around 10:00 pm. This morning around 9:00 am I had already received an email saying I was being hired with no phone interview. I would love to work from home but am very skeptical. I work full time during the day completing an almost unpaid internship for my MSW degree and thought I could pick up evening hours with West to help supplement my income. I have a few questions about West. If any would could please help me out with answers that would be GREAT. I am trying to determine whether or not I should accept the position.
1) Do you have to work the same days/hours every week?
2) How far in advance do you pick your work days/hours?
3) Can you take vacations and do they need to be approved way in advance?
4) What are the different companies you can work for and what kind of work do you do (i.e. I prefer not to do alot of sales, should I stay away from one company over another?)
I have never done work like this before and I am very nervous about it. What if you don't know how to solve a customer's problem?
Help!!
__________________
Lisa Scribner
|
mlhatl
Member
Joined: 15 Jan 2008
Posts: 23
|
# Posted: 18 Jan 2008 11:00
Hi RO. I just started with West. My skill is with Sears. I'm still training though... I have a full time job so this for me is part time. Did you find it difficult to catch on using the system? I had the opportunity to train for DR but decided to go with Sears.
|
mlhatl
Member
Joined: 15 Jan 2008
Posts: 23
|
# Posted: 18 Jan 2008 11:05
Quoting: tweb I see that some of the people hired on here were not required to do a phone interview and others were. Why do some have to do the phone recording and others not?
Tweb, only if you signed up to be a bilingual agent(spanish speaking) is when you have to do the phone recording.
|
Lillisa
Member
Joined: 18 Jan 2008
Posts: 3
|
# Posted: 18 Jan 2008 11:11
Hi mlhatl,
Question, I have been offered a postion with West and am having a herd time deciding whether or not to accept it because I too work full time. How do you handle both jobs? What hours will you work for West? Also, do you know if you need a landline phone to work at West? I have Vonage. Do you need tohave long distance on your phone? Thanks for any help.
__________________
Lisa Scribner
|
tweb
Member
Joined: 17 Jan 2008
Posts: 26
|
# Posted: 18 Jan 2008 13:06
tressasmith7654, looks like you and I are on the same page. I applied the exact same day as you and received my email to fill out forms the same day. My status is the same as yours, 'awaiting HR to complete the hiring process'. It seems to take a really long time. Let me know if you hear anything and I will do the same.
|
Aqua21
Member
Joined: 15 Jan 2008
Posts: 3
|
# Posted: 18 Jan 2008 19:16
Does anyone know how long it takes for them to contact you after you filled out all the paper work and mailed out the noteray?
__________________
;)
|
rajeshn2000
Member
Joined: 10 Jan 2008
Posts: 3
|
# Posted: 19 Jan 2008 08:32
what is the phone no of west at home
cos they have not mention in there website
does anybody know it
|
mlhatl
Member
Joined: 15 Jan 2008
Posts: 23
|
# Posted: 19 Jan 2008 11:12
Quoting: Lillisa Hi mlhatl, Question, I have been offered a postion with West and am having a herd time deciding whether or not to accept it because I too work full time. How do you handle both jobs? What hours will you work for West? Also, do you know if you need a landline phone to work at West? I have Vonage. Do you need tohave long distance on your phone? Thanks for any help.
Right now I'm still training. I have till 2/4 to complete the training. Most of my hours will come from Friday - Sunday. Depending on how my day went during the week will determine if and how many hours I will work. This is part time work for me. I don't expect to work no more than 15 hrs. a week. I'm unsure about the landline question. I've read some other posts where people are using vonage and they aren't having any problems so you should be fine.
|
mummala
Member
Joined: 28 Sep 2007
Posts: 20
|
# Posted: 19 Jan 2008 17:40
I really could use some help. I would love to continue working with West. Apparantley I failed the training for Direct Response. I never got a clear answer as to why I failed, but I was told that I would not be able to do another skill for 6 months! After a lot of frustration I resigned from the company. I regret doing this and have re-applied. I have not gotten any clear responses from the company. If I send them an e-mail, I do not get anything in return. I received a check today for 12.00 which is for the little amount of training that I did complete. If anyone could help me out, I would greatly appreciate it! Thank you so much!
__________________
|
rsoler
Member
Joined: 7 Jan 2008
Posts: 305
|
# Posted: 19 Jan 2008 19:51
Hi MLHATI,
Yes the system is very userfreindly Sears has increased min per rate but only on some intervals throughout the day and mostly Mondays and weekends. Dr pays the same as Sears throughout the week but on weekends it offers max 25per min which adds up to 15hr pretty good and if you like nightshifts once you get sears packed down West will introduce other skills coming your way. I have stuck through and now I have two skills and I only pick the intervals that offer more money so I'm finally making the same amount of money as if I were working at my previous job as a leasing consultant. I addressing this information to everybody on this forum please do not give up because once you have gained the experience you will be able to open the doors for more customer srvc jobs to work from home. please, feel free to ask anything do not hesitate I KNOW how it feels to be in the dark and I'm so happy i have found this forum I think is AWESOME!!! CHAU TILL LATER!
__________________
RO
|
rsoler
Member
Joined: 7 Jan 2008
Posts: 305
|
# Posted: 19 Jan 2008 20:00
HEADS UP EVERYONE!
I've got some advice regarding West training methods. For anyone who is training, don't let this happen to you if you are studying make sure you take notes accordingly, to what is specify on the outline give in the beginning of the training. For example, for each module you will see a set of categories that they want you to learn once you have finished the module make sure that you are taking notes everytime you find the answer to each category. If you follow this format I promise you....you will not fail any exam WEST presents to you. SO GUYS!! IS SIMPLE don't get lost in the babble make sure you take the notes that corresponds to the outline in the beginning of each module. I hope this information will help you and again please ask if any questions. CHAUTILL LATER
__________________
RO
|
rsoler
Member
Joined: 7 Jan 2008
Posts: 305
|
# Posted: 19 Jan 2008 20:08
Hi Lillisa,
Time to schedule is the least of your worries you have the ability to schedules any hrs for sears or any other skills from west. SEARS only requires to work 5hrs monthly to keep your skill with west is that simple so as long as you stay active with sears monthly (5hrs of worktime) you should be alright. the beauty of West is that you make up your own schedule and it barely is a burden especially pertaining to sheduling. I hope this helps you in some way.
RO
__________________
RO
|
rsoler
Member
Joined: 7 Jan 2008
Posts: 305
|
# Posted: 19 Jan 2008 20:09
p.s landline phone is require but I hear some are getting away with vonage
__________________
RO
|
